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Call Journey Logo

AUTOMATED CUSTOMER INTELLIGENCE STORYTELLING

(2)

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Call Journey Pricing, Features, Reviews and Alternatives

Call Journey product overview

Price starts from

70

Per month

Usage Based

What is Call Journey?

Call Journey CI (Customer Intelligence) automates customer intelligence storytelling. We look beyond the status quo to uncover detailed organization and experience transformation opportunities typically hidden in vast customer communication data.

Key benefits of using Call Journey

• Customer Intelligence Storytelling
- Unlike basic analytics tools, we transform complex datapoints into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.

• Recommendations
Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results

• Customer Friction Score
Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.

•Hybrid PII Redaction
Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI & PII) across any deployment model - both cloud and on-premise/in the customer’s environment.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Call Journey pricing information

Value for money

4.5

/5

2

Starting from

70

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Call Journey features

Functionality

4.5

/5

2

Total features

48

4 categories

Most valued features by users

API
Third-Party Integrations
Natural Language Processing
Activity Dashboard
Multi-Language
Reporting & Statistics
Search/Filter
Real-Time Analytics

Functionality contenders

Call Journey users reviews

Overall Rating

4.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.5/10
Rating distribution

5

4

3

2

1

0

2

0

0

0

Overall rating contenders

SL
AvatarImg

Sunila L.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Innovation and Value-add Solution

Reviewed 3 years ago
Pros

Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.

Cons

Reporting functions are not flexible and couldnt provide monthly views of the data.

RG
AvatarImg

Rui G.

Marketing and Advertising, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Definitely Recommend!

Reviewed a year ago
Pros

Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great!

Cons

Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area.

Call Journey FAQs

Q. What type of pricing plans does Call Journey offer?

Call Journey has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription


Q. Who are the typical users of Call Journey?

Call Journey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Call Journey support?

Call Journey supports the following languages:
English, French, German, Italian, Spanish


Q. Does Call Journey offer an API?

Yes, Call Journey has an API available for use.


Q. What other apps does Call Journey integrate with?

Call Journey integrates with the following applications:
Microsoft Azure, Dynamics 365, Microsoft Teams, AWS Config, Tableau

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