Verint Experience Management - 2025 Pricing, Features, Reviews & Alternatives

Verint® Experience Management™ is a web-based customer experience (CX) suite of solutions designed to help businesses across various industry verticals, such as eCommerce, retail, public sector, government, financial services, telecom, energy, utilities, communication, healthcare, consumer, entertainment, media, hospitality, travel, and more. It lets users manage CX measurement, priority improvements, session replays, and customer ratings.

Key features of Verint Experience Management include sentiment analysis, negative feedback management, predictive analytics, multi-channel data collection, text analysis, and survey management. Marketers can collect feedback from customers through surveys, which can be deployed site-wide, on designated pages, or via URL links in social media campaigns. The Replay module enables users to watch digital replays assisted by customer feedback to identify and resolve issues.

Verint Experience Management allows teams to open cases and respond to feedback collected from customers using tools such as branded templates, collaboration, internal alerts, and SLAs. The platform uses a predictive model to help managers gain insights into work environment, workload, company leadership, and other factors in order to prioritize improvements and optimize employee experience with the organization.