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SAP Concur vs Zoho Expense Comparison

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Overview

Category Leaders

SAP Concur solutions simplify expense, travel, and invoice management for greater visibility and control.

Category Leaders

Zoho Expense is online travel and expense management software that helps businesses streamline corporate travel, automate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

5

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

2K

5

4

3

2

1

992

726

202

46

43

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.6

965

5

4

3

2

1

631

298

24

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love the ability to review and approved remotely. I appreciate the emailing of receipts and then being able to easily select them for each expense.
It is one of the easy to use software and super user friendly. I would recommend this software to anyone trying to have time and money on Travel and expense management.
I like the ease of filling out each section without assistance. The best part is changing currency rates without having to do the math yourself.

Pros

We our very happy with our decision to implement Zoho. The pricing model is great for a small business and the setup is quick and easy.
It is a nice app and have options to do more with this. I will suggest to work on feedback taken from users and implement the best possible option.
Zoho expense help us track our expenses and easy to use get it as report help. User friendly and price is I like most.

Cons

My app often freezes out and says "analyzing" for days. I worry my receipt image will be lost.
When you do have to enter information, it is PAINFUL. The interface looks old and messy, and adding images and receipts is a unnecessarily difficult process due to bad thumbnails and image viewing.
I find it a bit confusing to use. Maybe it's because the way it is configured in my company, but it is too much information in one visual that you might get lost when selecting the proper option.

Cons

Sometimes it refuses to take the name of the merchant, rewriting it incorrectly. That can be a bit frustrating but its only happened once.
Support service is a problem. Timely response for the queries/issue is missing.
I hated having to take photos with my phone, then email them to myself, then download and upload. Using an app would have been less time consuming.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features78
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Bank Reconciliation
  • Billing & Invoicing
  • Booking Management
  • Budget Control
  • Budgeting/Forecasting
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Cloud Backup
  • Compliance Management
  • Corporate Card
  • Credit Card Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Self Service
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Medical Purposes
  • For Small Businesses
  • Fraud Detection
  • GPS
  • General Ledger
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Itinerary Creation
  • Location Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Trip Logs
  • User Management
  • Vehicle Management
  • Vendor Management
  • Workflow Management
  • Total features61
  • 1099 Preparation
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Bank Reconciliation
  • Billing & Invoicing
  • Booking Management
  • Budget Control
  • Budgeting/Forecasting
  • Cash Management
  • Categorization/Grouping
  • Check Writing
  • Cloud Backup
  • Compliance Management
  • Corporate Card
  • Credit Card Management
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Duplicate Payment Alert
  • ERP
  • Electronic Funds Transfer
  • Electronic Payments
  • Employee Self Service
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Medical Purposes
  • For Small Businesses
  • Fraud Detection
  • GPS
  • General Ledger
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Itinerary Creation
  • Location Tracking
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Mobile Receipt Upload
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Online Booking
  • PO Reconciliation
  • Performance Metrics
  • Policy Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-time Alerts
  • Receipt Management
  • Recurring Payments
  • Reimbursement Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Restriction Management
  • Single Sign On
  • Spend Analysis
  • Spend Control
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Travel Management
  • Trip Logs
  • User Management
  • Vehicle Management
  • Vendor Management
  • Workflow Management

Integrations

  • Total integrations96
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations44
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Computer Software, 10,001+ employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SAP Concur logo

SAP Concur

Review of Concur Expense

Reviewed 5 years ago

Overall I would recommend Concur Expense, given there is a learning curve, but once you get used to it, things work pretty smoothly.

Pros

I use Concur Expense at work to expense for office related expenses. It works quite well, gives you the ability to bundle all the related expense under one expense report, upload an expense receipt separately from the expense which can be later used in an expense. One of my favourite features is automatically creating the expense when a receipt is uploaded.

Cons

There is a learning curve to use the software. It took me a while to understand how to upload an expense from the android app. The terminologies expense, expense report are not intutive for a new user. Personally, I find the web UI also cluttered.

AR
AvatarImg

Verified reviewer

Market Research, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Makes expense reporting easy

Reviewed 7 months ago
Pros

Easy to upload receipts and submit expense reports for reimbursements

Cons

Each new expense will auto-select the date of the previous expense. This can occasionally lead to an expense report to being kicked back.

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Vijay b.

Mechanical or Industrial Engineering, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SAP Concur logo

SAP Concur

Expense Management made easy.

Reviewed 2 years ago

- It has made my travel management less cumbersome. - Concur helped me to focus on my business trip instead of thinking of report only. - Getting the reimbursement faster for out of pocket expense also.

Pros

- Expense Management - Travel Management - Corporate Credit card management. - Reimbursement of the expense easiness.

Cons

- Multiple Receipt addition in report not possible. - Sometime slowness in the application working

JD
AvatarImg

John D.

Financial Services, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SAP Concur logo

SAP Concur

RFP Process was Not Good

Reviewed 3 years ago

Sales team was very aggressive. We declined due to cost. They went behind sourcing team's back to keep RFP alive.

Pros

Travel and expense system was top of the line. Integration between travel and expense was seamless.

Cons

Did not use system enough to determine that. Mainly cost was an issue. Experience with sales team also soured our perception.

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Abhishek A.

Internet, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SAP Concur logo

SAP Concur

Convenient

Reviewed 5 years ago
Pros

Concu'r expense reporting tool + the mobile app to upload expense is good to have product for organizations.

Cons

A more intuitive UI would be nice to have. At time it is very difficult to identify and solve for the errors while submitting expense reports.

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David M.

Hospital & Health Care, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Great for Expense Management

Reviewed 5 years ago

Expense management and reporting Receipt capture Mobile capture and entry of a receipt and for that matter of an entire expense report. Easily track down previous expense reports to guide in replicating parts for the current report. Setting up your travel profile information in great detail to help our corporate travel agency be better equipped to align your booked travel plans with your preferences.

Pros

The ease by which you can associate receipt images to the reported expense. Splitting up expense across project billing codes. Point and click to direct the expense report to the appropriate approver.

Cons

Finding the names of other employees to add to a group event. Calculating gas mileage surrounding the use of a personal car for business purposes. The Links menu appears to include some out of date options.

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Megan B.

Events Services, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

I use concur for my business trip expenses at least once a month.

Reviewed 6 years ago

Easy expense reports!

Pros

What I like most about Concur is how easy it is to use. When I have to use the Expense option, every category that I need to submit an expense for is present. Taxi, Per Diem, Checking bags for flights. Its all right there and easy to use. I like that I can also submit photos of my receipts easily.

Cons

My least and most frustrating issue with concur, is when my expense report goes into "audit" by concur. I was told that when a report is in "audit" mode, it should only be there for 24-48 hours, but I have had reports stay audited for up to 7 business days. I usually have to cancel a report and submit a new one in hopes that the new report does not have to be audited. That usually works.

SD
AvatarImg

Steve D.

Consumer Electronics, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SAP Concur logo

SAP Concur

SAP Concur Review

Reviewed a year ago

It's a very well organized expense reporting program that is very easy to use and keeps you up to date on the progress of your reimbursement. We started using it in 2020 and it has been as user friendly as possible. Previously we had been doing expense reports manually.

Pros

It is a very well designed and laid out expense reimbursement system. Easy to file each expense by date, expense type, and very easy to upload supporting documents (i.e.-receipts and statements)

Cons

The only thing that I had to learn about the system that wasn't self evident is that when you upload a document onto an expense claim, you then have to attach it to that submission as well. I had to learn the hard way after completing a report that none of the documents that I had uploaded had automatically attached so I had to go back in and redo them. However, once you realize this you don't make that mistake again. This is the only frustration that I ever had with the system and as stated, it was only a problem once.

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Anavictoria Z.

Hospital & Health Care, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Concur

Reviewed 5 years ago
Pros

Easy to put your expense and download your receipt. There is drop down to for reasons for your expense

Cons

No complaints. I really like how easy this app

PA
AvatarImg

PHANEENDRA A.

Computer Networking, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SAP Concur logo

SAP Concur

Expense management services that needs lot of improvement

Reviewed 5 years ago
Pros

I have used concur expense/travel management and the features are very basic. Every expense need to be manually filled and repeated for similar expenses. The attachments support per expense is neat.

Cons

Concur expenses missing easy to use features like exporting expenses from spread sheet. And there can be lot of exception while submitting reports due to some errors, and need to involve support team for resolving

JC
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Jack C.

Wireless, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

SAP Concur logo

SAP Concur

New updates increase the time to complete tasks - Expense Reports - Travel

Reviewed 4 months ago

Terrible. The new updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update. The new 2FA is terrible and takes forever to login. Worst case, someone gets my login and what? Creates expense reports on my behalf or books travel for me. The 2FA is totally unnecessary for how we use the tool. Yes, the update looks "fresh" and "clean" but it now takes far longer to move around the webpages and the sizing is way off for laptop users.

Pros

Nothing. The updates have increased the workflow time from users logging in, creating expense reports, approving expense reports, travel, expense report visibility. It all takes much longer to accomplish these steps after the update.

Cons

The new 2FA is a time consuming and not helpful for iPhone users. It should not take more than 30 seconds to log into a webpage but now SAP Concur takes minutes. Also, the updated expense report takes forever now that you removed the feature of adding multiple expenses at once. The size of the page is not suited well for laptops and requires too much scrolling to see the page. Way to many mouse clicks now to move around the webpage. It used to be fast and easy, now it "looks" stylish but requires far more time to move around the webpages.

AR
AvatarImg

Verified reviewer

Telecommunications, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SAP Concur logo

SAP Concur

Cloud based Automated expense management system

Reviewed a year ago

Very Good tool for Expense Management. Automated email is sent to inform the progress of the Expense report.

Pros

Cloud based Automated expense management system, easy to use and good tool.

Cons

Nothing in particular all features are very good

AR
AvatarImg

Verified reviewer

1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SAP Concur logo

SAP Concur

excellent cloud based solution for expense tracking

Reviewed 6 years ago
Pros

I'm able to submit expense reports from my phone and approve my team's expense reports anywhere with an internet connection

Cons

it would be nice to have a quicker way to access closed reports as I frequently clone old reports that are repetitive.

NS
AvatarImg

Nakul S.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Easy expense reoprting

Reviewed 6 years ago

easy expense reporting

Pros

1) automatic flight/hotel/car expense import 2) they are on track to add intelligent features like smart travel assistant 3) support is very responsive

Cons

1) the website is a bit non-responsive 2) one or two times, I have had to re-fill the report because there was some problem while reviewing the expense. This was annoying

MC
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Melinda C.

Higher Education,

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Decent expense system

Reviewed 6 years ago

trip expense report generator

Pros

Credit card transactions automatically come into your account. It is pretty easy to create expenses and then attach receipts.

Cons

Creation of trips versus requests versus reports is confusing. You have to request a trip before you can attach expenses by it. But most of the time people travelling don't need requests approved. Also the trip calculator should have a 'reverse' button or the like, to eliminate having to put the same thing in twice.

KC
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Kelsey C.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SAP Concur logo

SAP Concur

Why SAP Concur

Reviewed 7 months ago

Travel and expense management.

Pros

I like how SAP Concur speed up the process of accounting by automating major repetitive accounting tasks such as AP and AR.

Cons

Mobile application on my Android system doesn’t have all accounting tools available on cloud apps.

JG
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John G.

Computer Software, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Overall great software enjoyed by the entire company.

Reviewed 6 years ago

Concur is a very good expense management tool. Very positive employee feedback, viewed as a benefit. Quality service. Overall could be priced less.

Pros

Pre built connectors that make integration with your systems easy. Great brand recognition, known as the leader in the industry. Overall lots of features and functions.

Cons

It should be easier to complete an expense report via mobile phone. Expense It and Trip It should be one product.

CP
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Carley P.

Food & Beverages, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SAP Concur logo

SAP Concur

Get reimbursed - easily!

Reviewed 5 years ago
Pros

While some expense platforms are very confusing, Concur Expense is much more intuitive. Mobile app makes expensing easy on the road.

Cons

Mostly all good, any issues occur irregularly with less-frequently-use features and odd expense situations

AR
AvatarImg

Verified reviewer

Machinery, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SAP Concur logo

SAP Concur

Easy for Tracking Expenses

Reviewed 4 years ago

Overall, it saves me time and helps me to create expense reports that are more accurate than using a spreadsheet.

Pros

It is easy to track expenses and crest expense reports. Say “Goodbye” to creating a spreadsheet and totaling columns and rows - Concur makes it easy to create expense reports, add receipts when needed, and submit expense reports.

Cons

Sometimes it will take a couple days for the expenses from my company card to show up, and so I have to wait a couple days to submit those on a report.

WE
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Walker E.

Airlines/Aviation, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SAP Concur logo

SAP Concur

Makes expense reports enjoyable

Reviewed 4 years ago

Makes expense reports fun again!

Pros

For once in my life I don’t dread doing company expense reports! It’s always nice when there are ways to easily track spending for business trips.

Cons

Sometimes it won’t let you submit a report unless all your information matches correctly. This could also been seen as a plus because it catches a lot of user-error.

AR
AvatarImg

Verified reviewer

Food & Beverages, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Excellent tool for receipt uploading & expense report

Reviewed 10 months ago

easy to use expense monitoring

Pros

quick and easy to use for expense tracking & reporting; mobile app easy to use and allows real-time receipt uploading to avoid a loss of receipt later. Can link in with other travel apps for direct receipt logging saving time.

Cons

Not much scope to edit receipts in the app i.e. cropping etc

AR
AvatarImg

Verified reviewer

Electrical/Electronic Manufacturing, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Serves the purpose. Could have more sleek and modern interface.

Reviewed 4 years ago

Never had any issues with submitting reports through SAP Concur.

Pros

It has all that is needed for travel and expense management. Easy to submit receipts and any other travel related expense documents.

Cons

Interface is slow, could be more modern. In this age, no reason to stay behind a old interface when they can be as modern and intuitive as possible.

EA
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Ella A.

Research, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SAP Concur logo

SAP Concur

It could be better

Reviewed 6 years ago

Reporting made easy

Pros

Expense Program that you can track. Members can attached receipts as they enter their expense report. Excel base format with filter functionality

Cons

Tax portion of expense has to be itemized when the function to plug in the amount is available but does not allow to enter it.

AR
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Verified reviewer

Civil Engineering, 10,001+ employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAP Concur logo

SAP Concur

Great business software for submitting expenses

Reviewed 4 years ago

This expense platform is so much easier to use than the previous software I used for expense reporting.

Pros

I really like how easy it is to submit expense reports for my work. This pulls in information from my corporate card and already fills in some of the information. It pulls in previous submissions of my reports to help me submit my expense report.

Cons

I wish it would explain in others ways summaries of all of the expenses that I have submitted to date on the service.

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Joevanne V.

Consumer Goods,

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SAP Concur logo

SAP Concur

Great all around product

Reviewed 6 years ago
Pros

Concur covers everything needed for expense management. The solution allows end users to gather and complete all travel and expense needs.

Cons

A downside and improvement option I see with concur is allowing end users to submit estimates for approval. At my current company whenever we are traveling to conferences and training there is a need to submit an estimate for approval. With the way concur works it technically has to be manually done and not through the system itself.

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John M.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Expense

Zoho Expense is refreshing to use and support is awesome!

Reviewed 5 years ago

We had a slow start getting our corporate card connected directly to Zoho Expense. Since then the users and admins have not had any issues at all. We find it a very useful tool.

Pros

We came from using SAP-Concur and the support couldn't be more different. The support from Zoho is great - it is generally a simple call, you get a human right away, and they help you....right away.

Cons

There isn't anything I don't like. Some things to make it better would be to add features related to reconciling transactions with our bank as well as being able to scan invoices, not just credit card receipts.

CW
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Christopher W.

Information Technology and Services, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Expense

Suprisingly good product

Reviewed 5 years ago

The problem has enabled quick, clean capture of expenses.

Pros

As a previous concur user, I was pleasantly surprised by the ease of use of Zoho expense. Its clean, no bugs and intuitive. S

Cons

No cons so far, the product has been well received.

AR
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Verified reviewer

Insurance, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Expense

Zoho is a great value for the money

Reviewed 5 years ago

We can track expenses by customer much easier now!

Pros

Reviewed Expensify and Concur. They are a lot more expensive and maybe visually more pleasing. Cant see much difference in funtionality though. Text recognition and Department and Expense Analysis are great.

Cons

A little text heavy but mobile app is very easy!

AC
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Andy C.

Consumer Services, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Expense

It just works

Reviewed 5 years ago

Keeping track of all my travel and movements,,,,,

Pros

Forget the crazy accounting software products, this is a product that just works. Great work guys. Better that Zero, Concur and all the others put together. No nonsense no fuss 10/10 Zoho..

Cons

It works, its easy to use, its intuitive.....its maintained,,,,,

AA
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Armando A.

Utilities, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Expense

Inexpensive expense management with excellent feature set

Reviewed 5 years ago

Great application. Easy to use and administer. Right mix of features including mobile apps. Great value for the price.

Pros

Although price is what drew us initially to consider Zoho Expense, its the features and functionality that has kept us as a customer. We originally used Concur and found it to be too cumbersome and far too much for our needs. Zoho Expense fits our needs, and budget, much better.

Cons

The inability to have users able to enter or create expense requests on other behalf. Although this feature is in the pipeline now.

NF
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Nick F.

Education Management, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Expense

Zoho makes expense tracking easy

Reviewed 5 years ago

Zoho has been a refreshing change since I left Concur expense earlier this year. Their pricing is excellent and their support team is quick to respond any time I encounter trouble. I find zoho meets all of the goals I have from an external expense tracking system.

Pros

The app and user interface are easy to use and make expense tracking simple and efficient. Receipts transfer director to quickbooks, so i can pull them in directly from quickbooks in the future, putting all the expense information in one place.

Cons

There are some issues with the system creating duplicate vendors that the support team is working on, I am hoping that is fixed soon