Zoho Expense Pricing, Features, Reviews & Comparison of Alternatives

Zoho Expense

Expense reports, the easy way.

4.58/5 (597 reviews)

Zoho Expense overview

What is Zoho Expense?

Intuitive dashboard
The intuitive dashboard offers insights on various aspects such as the Unsubmitted and
Submitted reports summary, the amount that is to be reimbursed, number of unreported
expenses, etc. The Analytics section provides exhaustive information about the spending of the company, with reports ranging from Expense Details to Policy Violations.

Automate expense recording
Users can just snap a picture of the receipt, upload it to Zoho Expense, and the auto-scan tool will create an expense automatically. Users can add expenses to reports and submit it to the approvers in a matter of seconds.

Customizable approval
Customized approval flows can be set up, facilitating multiple, non-linear levels of approval.
Spending policies can be configured based on company policies and conditions, along with per diem and mileage rates. Approvers can also find all the reports submitted to them, consolidated under a single tab.

Wide range of integrations
Zoho Expense joins hands with a wide range of applications, across platforms. It closely integrates with the Zoho ecosystem; with apps like Zoho CRM, Zoho Books, Zoho Invoice and Zoho People. It can also be integrated with QuickBooks Online, to take care of your accounting.

Expense reporting on the go
It is tailor-made for all the mobile platforms as well, with the iOS, Android and Windows phone applications.

Pricing models
Zoho Expense has a free plan to add to the monthly and yearly plans.

Pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, French, Spanish, Portuguese, Italian and 3 other languages, German, Japanese, Chinese (Simplified)
Zoho Expense screenshot: DashboardZoho Expense - Effortless Expense ReportingZoho Expense screenshot: Auto scan receiptsZoho Expense screenshot: Expense creationZoho Expense screenshot: Expense report creationZoho Expense screenshot: Connect corporate cardsZoho Expense screenshot: Customizable approvalZoho Expense screenshot: Custom Policies

Zoho Expense user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.6
  4.5
Puran S.

Quite useful tool to track and record company expenses

Used daily for less than 6 months
Reviewed 2021-01-14
Review Source: Capterra

In overall I just love the Zoho Expense, now I'm able to record my monthly expenses for a company and can mark them reimbursement item that means once approved I will get reimbursed for that expense from a company which is not only helping me but also helping the company in smoothing the whole process of monitoring the expenses and providing reimbursements.

Pros
I have started using Zoho Books initially and gradually I explored other Zoho products as well. In a few days, I got to know about the Zoho Expense and I was like this is the tool I need. It makes my life really easy by offering the easiest way to record my expenses for the company and other employees as well. Once the expenses are recorded in the Zoho Expense, it will directly be shown in the Zoho Books. I just love this feature.

Cons
Well, there are no cons I have noticed but for the unfamiliar person, it might be a little tricky at initial to learn and to use it. But, believe me, the Zoho team will provide any required support to make sure you are having a good experience with their services/tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doug L.

Great app for business travel

Used weekly for less than 6 months
Reviewed 2020-04-28
Review Source: GetApp

Looking forward to trying the full suite of apps

Pros
It works like another travel expense app but easier to navigate

Cons
Sending the travel expense to another company i had to create another invoice. But really no big deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robb V.

A very nice product

Used daily for less than 6 months
Reviewed 2020-12-04
Review Source: Capterra

Everything has been satisfactory. At times support can be a bit difficult to work with, but people are busy - I get that.

Pros
It was quite simple to setup the system. I was rushed through the process due to the fact that our old solution was being sunset, but the ease of use helped in the transition. Users found it easy enough to pick up and use without extensive training sessions.

Cons
It does what we need it to do. The app isn't exactly user friendly for submitting. Good for taking photos of receipts but beyond that not useful.

Response from Zoho


Hi Robb,

Thank you for taking the time to review Zoho Expense and share your feedback.

We're glad to hear that it was simple to set up and easy to use. We understand the mobile app isn't easy to use for submitting expense reports and will try enhancing the same.

If you have any further feedback or queries, do reach out to us at support[at]zohoexpense[dot]com.

Regards,
Yohvan - Zoho Expense

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Daniel T.

User-Friendly and Intuitive

Used daily for less than 6 months
Reviewed 2021-03-09
Review Source: Capterra

Zoho provides us with a good tool for categorizing and approving credit-card and reimbursement transactions.

Pros
The software has been adopted well by our users, who say that they find it easy to use.

Cons
The export function creates a file that has formatting that is incompatible with our existing ERP solution. Also, while expenses can be split among multiple categories, they cannot be split among multiple departments and funds.

Response from Zoho


Hi Daniel,

Thank you for taking the time to review Zoho Expense. We're happy to know that you find the application user-friendly and intuitive.

With regard to the export function, kindly reach out to us at support[at]zohoexpense[dot]com so we can understand your requirements better and assist you with developing a custom solution if required.

Regards,
Yohvan - Zoho Expense

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jace C.

Great Potential, Poor Execution & Customization

Used daily for less than 6 months
Reviewed 2020-03-30
Review Source: Capterra

Overall I have not been pleased. Customer service is very nice but incomplete in their responses and you don't realize it until something occurs and you lose weeks worth of work. They punt to other Zoho teams a lot for helping you. And you cannot speak with anyone in the US. I would not normally have a problem with this, but they don't seem to understand that as the administrator of the account, I pay the bill and should be able to access the account of employees who no longer work for us.

Pros
This software has been relatively easy for our team to use in the field to record expenses. I would say that the ability to snap a picture of receipts and auto-recognize the vendor and amount is good. And the reconciliation process with credit card statements is great.

Cons
Too many problem to list here. The biggest problem I have is that as the administrator, I do not have complete control over all our user accounts. Our employees are truck drivers out on the road. They occassionally miss a receipt and I have to follow up later. But I can't just get the receipt and upload it. I must reject their report and they must re-submit. We've had employees who were terminated and they turned in their final receipts in hard copy, but I am unable to gain access to their account. Zoho won't give me access to their account so I can remove their credit card and delete the user from our account, along with any old receipts that are still "unsubmitted" in their queue. The onboarding process has been incredibly long because customer service was incomplete in their information. They never told me that credit card transactions had to be uploaded prior to employees submitting their expense reports. Thus, the auto reconcilitation did not occur and I must get employees to go in and manually match their receipts. This must be done on a computer and is virtually impossible when the users are truck drivers without laptops. If you use Capitol One credit cards, run far away from Zoho. Even though our cards are all corporate cards and our employees don't have access to their own account online, that is what we must do if we want to use the auto-import feature. Otherwise, each employee has to download their own credit card transactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Zoho Expense pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free trial of Premium Plan for 28 days, with no credit card required.

Free plan: $0. Up to 3 users. 5GB receipt storage.

Premium plan: $5/active user/month billed annually. Minimum 3 users. Unlimited receipt storage and auto scans.

Enterprise plan: $8/active user/month billed annually. Minimum 500 users. Advanced integrations and customization.

Zoho Expense features

API
Accounting
Accounting Integration
Alerts/Notifications
Audit Trail
Billing & Invoicing
Compliance Management
Customizable Reports
Data Import/Export
Electronic Payments
Expense Tracking
Multi-Currency
Reporting & Statistics
Third Party Integrations
Workflow Management

Activity Dashboard (367 other apps)
Invoice Management (300 other apps)
Invoice Processing (229 other apps)
Recurring/Subscription Billing (224 other apps)
Reporting/Analytics (353 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zoho Expense

Key features of Zoho Expense

  • Credit and debit card transaction imports
  • iOS, Android and Windows apps
  • Mileage tracking
  • Multi stage workflow
  • Expense analytics
  • Pin expenses to reports
  • Expense sorting by category
  • Expense merge to avoid duplicate entries
  • Feedback on rejected expense reports
  • Set due dates for approvals
  • Policy violation reports
  • Customized approval process
  • Per diem expenses
  • Multi-currency support
  • Corporate card integration
  • Online reimbursement
  • Custom policies
  • Corporate card reconciliation
  • Integration with Zoho Books
  • Notifications for pending reports
  • Integration with Zoho CRM
  • Customizable reporting preferences
  • Auto scan receipts
  • Daily card transaction import
  • Mobile receipt upload
  • Custom report fields
  • Integrate with Zoho People
View All Features

Benefits

* Digitize your receipts
* No more manual data entry of expenses
* Faster approvals
* Automated reminders for reports
* Set up organizational expensing rules
* Expense on the go with mobile apps
* Better insights into business expenditures
* Integration with Zoho Books: Approved expenses automatically appear in Zoho Books. No more import/export
* Intuitive dashboard
* Real time collaboration between employees
* Customizable approval flows
* Custom policies
* Corporate card integration
* Online reimbursement via ACH (US only)