Deluxe Payment Exchange Reviews - Pros & Cons, Ratings & more

Stripe

Square Payments

Melio

Deluxe eChecks is a web-based payment processing system designed to help non-profits, financial institutions, restaurants, realtors, retailers, notaries & businesses create, send, receive, and deposit eChecks. Key features include bill payments, check printing, data security & cash flow management.

Deluxe Payment Exchange

Android

Web-based

iPad

iPhone

Toddler Teacher

Worst experience I’ve ever had if I get no new information in the next 24 hours I will be filing a lawsuit.

Bookkeeper

I love that it is easy to reorder checks from before, and it's great to customize what we want.

President/CEO

This has totally changed our payout process, allowing us to quickly and instantly pay out a lot of clients. It's a really fantastic solution that has saved us money and improved our service.

Chief Operating Officer

Very positive experience with Deluxe eChecks. Have called their customer service department and found them to be very positive and helpful.

Owner

Deluxe eChecks is an easy way to create checks digitally. One of their best features is the ability to also create and send checks through their Checkbook app on the go.

QA Engineer

They also started spamming me as soon as I signed up and they don't let you unsubscribe or cancel your account without calling them.

Office manager

My company is happy with the overall result of the product and the convenience.

Notary Public

Also most grocery stores that offer money services refuse to take them.

Account Manger

I think its too expensive. You pay for 50 checks plus every individual check you make.

Owner/Operator

Cut our Payroll lead time by 75% - What used to take 6 hours now takes under 2.

I have had NO discrepancy since we started using Jan 2018.

Easy to use, special features make sense and security is stellar. Staff can only download checks once - whether links or pdfs are sent.

Oracle Textura Payment Management

Patriot Payroll

Heartland Retail

Yodeck

They need to finish some basic functionality and integrations, but once that is done, this is a total 10/10 service

Great service that makes paying out people WAY easier than issuing paper checks

I have enjoyed working with paperless checks for years now and am loving how to send checks and track them online. I'm also enjoying their friendly interface that does not require technical knowledge to use basic features. Their ACH transactions are a game changer in securing direct transfers at reduced times.

Easy to pay and receive payments digitally without papers

Using the existing features works greatly but for a while until you realize how limited their features are. Also, they should work on their customer support as they are very reluctant in responding to customer questions.

Good but Needs to Improve especially with Features and Customer Support

Defined and Consolidated Accounting Solution 

Functional and Ideal Form of Reliable Payment 

Inclusive Approach for Payment Assistance 

Customer service is top notch.  I once had trouble logging in, so I emailed Deluxe Payment Exchange and got a quick response from customer service and the issue was resolved in no time.    

Perfect if you work for companies in multiple states.

Very positive experience with Deluxe eChecks.  Have called their customer service department and found them to be very positive and helpful.

Simple, Quick, and Easy to use.

Horrible

I hated ordering checks because of the time it took to go through every step, it feels like it could be streamlined. However it's a pretty clean program and support is helpful when you can get it. 

Not Complicated, But Time Consuming

I am to the point of dropping a vender if they continue to use Deluxe Checks as a payment system.

Archaic and a complete inconvenience. 

At every turn, a bummer. Their website is janky, and overall the platform seems old. Sounds like the leadership is out to lunch. Look elsewhere.

Can't accept their checks through banking apps, support's solution "drive to the bank"

Stay Away! Too much hassle. Not easy to use anymore.

Worse Customer Service Experience Ever. I have been LOCKED out of my account for over a month.  And they don't care.

Worst Customer Support I have EVER Experienced!

This program costs the exact same or less than a stamp, and in addition to saving my company money, it saves me time. It also saves my colleagues the stress of waiting for a check in the mail. I was able to still reimburse one person after she had to take an emergency flight out of state due to a parent's stroke, and I know having those funds quickly was helpful at that time.  I love that I can send all of the emails, regardless of how many, at the click of a button, and only one of my colleagues (who uses an online-only bank) has had an issue depositing the check on his end.  I would recommend this program to ANYONE who reimburses employees, even if they're all in the same office. 

Same as the cost of a stamp!

Easy for me to receive my checks through work!

I contacted the Customer Service twice and even though they could not resolve the issue they responded very quick and seemed to take the requests seriously.

Not everybody accepts eChecks

Overall i love the swiftness of payment and no long time periods waiting for a check via snail mail. 

E-Checks

Support was as bad as the product.  If you want to make your vendors unhappy, pay them this way.  If you like your vendor SEEK another payment method.

Garbage

Experience has been awesome.

Great option for e-checks!

Great to order checks

Got me out of a pickle

#1 reason; time saver! Also easy to track history of check activity.

Cut our Payroll lead time by 75% - What used to take 6 hours now takes under 2. 

I wished more businesses were aware of this service because it would allow faster pay out to the payee.  Fast, convenient, easy and cost effective.

Deluxe Payment Exchange Reviews (2025)

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