Flexys - 2026 Pricing, Features, Reviews & Alternatives

Flexys is cloud-native collections software for lenders, finance providers and utilities. It gives collections teams one system for the full arrears lifecycle, combining configurable workflows, automated communications, an agent portal and a customer self-service portal. Flexys holds the complete record of collections activity, communications, arrangements, actions and decisions in one place, with a full audit trail and pre-built integrations to core systems and channel providers.

Flexys is built for organisations that lend or bill customers in their own name and manage their own arrears in-house. It is not software for debt collection agencies, and Flexys is not a debt purchaser or DCA.

Improve customer outcomes

• Omni-channel communications, affordability assessment, digital self-service and tailored repayment journeys.

• Identify and support customers in vulnerable circumstances with appropriate journeys and agent guidance.

Reduce risk

• Full audit trail and real-time reporting to evidence fair outcomes under FCA Consumer Duty.

• Configurable rules and thresholds so you can respond to regulatory change in days, not release cycles.

Reduce the cost to collect

• Workflow automation and data-driven segmentation cut manual touches.

• Digital self-service resolves the majority of straightforward cases without letters or agent calls.

Collect more

• Faster engagement, better payment journeys and arrangements that hold.

• In-depth reporting shows what's working so you can do more of it.

Flexys is trusted by major household names across banking, building societies, credit unions, motor and asset finance, consumer lending, energy, water and telecoms. Flexys is built for the UK's regulatory environment and suits lenders and utilities in European markets with similar frameworks.

Book a demo at flexys.com.