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SendGrid
4.2
(720)

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Email Delivery. Simplified.

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(35)

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SendGrid Pricing, Features, Reviews and Alternatives

SendGrid product overview

Price starts from

19.95

Per month

Per Feature

What is SendGrid?

The Twilio SendGrid platform will improve your transactional email delivery and easily scale to meet your needs. Providing flexible Web and SMTP APIs, Twilio SendGrid can easily integrate with any cloud based email infrastructure. Our powerful cloud-based email infrastructure will have your transactional email up and running in minutes.

Key benefits of using SendGrid

Twilio SendGrid provides reliable email deliverability which scales with any business. Our cloud-based email solution replaces your email infrastructure so you don't have to build, scale and maintain these systems in-house.

Get customizable and flexible APIs, real-time analytics, and 24/7 phone or chat support to help you every step of the way.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Webinars
Videos

SendGrid pricing information

Value for money

4.0

/5

720

Starting from

19.95

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SendGrid features

Functionality

4.1

/5

720

Total features

78

9 categories

Most valued features by users

Reporting/Analytics
API
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management
Communication Management
Customizable Branding

Functionality contenders

SendGrid users reviews

Overall Rating

4.2

/5

720

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

391

209

51

24

45

Pros
It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.
What I love the most about, Sendgrid emails is that they are not spammed when they reach their target's mail box and are always marked as important.
The built in tracking is quite nice and they make it very easy to configure. Knowing not only opens/clicks but unique values was great.
Cons
I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with.
Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days.
When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should.

Overall rating contenders

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David A.

Executive Director

Political Organization, 1-10 employees

Review source

Overall Rating

SendGrid Review: Look for other solutions

Reviewed 2 months ago

Transcript

David: Hi, my name is David. I am a executive director at a political organization with about 10 employees,...

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Thomas P.

Webmaster

Hospitality, 1-10 employees

Review source

Overall Rating

SendGrid Review: SendGrid Transactional Email for Business Needs

Reviewed 2 months ago

Transcript

Thomas P.: My name is Thomas. I'm the SEO manager for a hospitality company that runs cooking holidays,...

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Rahul R.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Most Underrated Powerful Email Marketing Tool

Reviewed 2 years ago

Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Pros

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Cons

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

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Eddie L.

E-Learning, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

E-mail Marketing optimized for Professionals

Reviewed 3 years ago

SendGrid is a tool made for those looking for industrial strength e-mail marketing. If you have a small list and want a free tool where you have many templates and can drag and drop designs, MailChimp is the right tool. However, if you are sending millions of e-mails and want to use code and highly technical attributes with tens of thousands of users in your e-mail list you pretty much have to abandon MailChimp and SendGrid is the best tool in the space

Pros

The code editor and how everything is optimized for coding allows for truly beautiful e-mail marketing campaigns. SendGrid can accommodate beautiful e-mail templates that were created in HTML/CSS, you just have to know how to code for it to be useful for you.

Cons

They do not have a way to graphically edit particularly easily like with MailChimp. To make a good looking e-mail marketing campaign you must know how to code, there are not a lot of templates provided for you to edit or drag and drop. It was not intended as a tool if you would like to drag and drop. On the upside this got us to learn how to code better.

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Pedro G.

E-Learning, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The worst customer support ever

Reviewed 4 years ago

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible,...

Pros

Free trial easy api integration cheap and good user interface

Cons

terrible support expensive hard to talk to someone

MH
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Masud H.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Experience With SendGrid - A Cool Tool For Email Marketing

Reviewed 3 months ago
Pros

I like the forms automation features It comes with great email management and tracking capabilities The software makes lead tracking and management easy It is the best for email marketing

Cons

With SendGrid, we have realized so many benefits and I have no issues to raise.

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Orianne G.

Telecommunications, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sending SaaS emails through the service is the best option.

Reviewed 2 years ago

Minimal running costs and the minimal need for application development make the API cost-effective. Even as a simple SMTP gateway, the API can perform many functions. These include distribution results and bounce information, which make the proper operation possible. MTA SaaS services are made possible by the original. It is used to display messages from the service provider and notify the public of upcoming announcements. Nowadays it is difficult to operate with an original because it could be used by malicious third parties as a spam pass-through. However, it can operate securely if appropriate security measures and patches are applied frequently. Using the SendGrid service frees business owners from work they cannot control.

Pros

With the sub-user functions and the ability to manage each distribution case, it is easy to confirm the rate and track each delivery in the dashboard. In addition, it is easy to ensure bounce time records and investigate why mail was not delivered from the dashboard. This is because each case has a dedicated distribution manager that can perform distribution management in each case. It is advisable to confirm delivery with a tracking code, but it is also possible to check mail confirmation without any further action. This process can be completed quickly with any of the services offered.

Cons

Since the records of previous bounces disappear when searching, I want to extend the logging period a bit. To extract the data through webhooks, making a request each time is necessary.

SendGrid FAQs

Q. What type of pricing plans does SendGrid offer?

SendGrid has the following pricing plans:
Starting from: $19.95/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of SendGrid?

SendGrid has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SendGrid support?

SendGrid supports the following languages:
English


Q. Does SendGrid support mobile devices?

SendGrid supports the following devices:
iPhone


Q. Does SendGrid offer an API?

Yes, SendGrid has an API available for use.


Q. What other apps does SendGrid integrate with?

SendGrid integrates with the following applications:
Google Analytics 360


Q. What level of support does SendGrid offer?

SendGrid offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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