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MuniBilling Logo

Cloud-based utility billing and property management software

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Table of Contents

MuniBilling - 2026 Pricing, Features, Reviews & Alternatives

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MuniBilling overview

What is MuniBilling?

MuniBilling offers an all-in-one cloud solution for businesses of varying size and local governments that wish to add utility billing and property management. With features across two Standard and Enterprise setups, the latter adding professional services including dedicated engineer consultation, MuniBilling is centralized online to allow anytime, anywhere access and hourly data backups. Providers can start eBilling by batch sending statements via email as opposed to paper-based, with the ability to accept credit card or eCheck payments online. A customer portal gives customers self-service access to account usage information and billing histories, while integration with leading accounting software such as QuickBooks, Geographical Information Software (GIS) and property management systems aids smoother workflows.

In addition, MuniBilling offers integration with every meter system for taking readings automatically and more accurately than equivalent manual processes. A companion mobile meter reading application is also provided, accessible across internet-enabled phone and tablet devices as a browser-based app. Capable of accepting readings from any number of water, gas or electricity meters, users can sign into an account, search for a property and then send readings back to the system for updating in real time. Other important features include service order creation with automatic reminders, bill printing, customer management and contact modules, plus built-in data reporting for summarized or detailed analysis on every aspect of utility billing.

Key benefits of using MuniBilling

  • MuniBilling is an all-in-one cloud-based utility billing and property management solution for entities and businesses of 100-30,000 accounts, with standard and enterprise options adding a dedicated engineer for performing billing process analysis.

  • Implement eBilling services with statements sent via email and accept online payments via card or eChecks, while meter reading system integration conveniently transfers data accurately and software integration supports other accounting or GIS applications.

  • Built-in data reporting capabilities promise real time summary or detail reports as standard, showing accounts receivable, bills by zip code, cash receipts, revenue, payments, service orders and meter readings among others.

  • A self service online portal allows customers to review bill and payment histories, view account balances, usage graphs, choose paper or eBilling, manage multiple accounts, update account details, register customer service queries and more.

  • MuniBilling's free web app is compatible with all internet-enabled mobile devices and supports remote account sign in, the search for properties and then the entry and update of meter readings back into the system in real time.
  • Starting price

    1200 /
    per month
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    Alternatives

    MuniBilling’s user interface

    Ease of use rating:

    MuniBilling pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(1)
    3-4(12)
    5(41)

    What do users say about MuniBilling?

    Reviewers appreciate MuniBilling’s responsive and knowledgeable customer support, noting that the team is easy to reach and quick to resolve issues. They feel supported during transitions and daily use, and they value the dedication shown by staff in addressing questions and concerns. Some mention recent management changes and feature removals as drawbacks, but most find the support team reliable.

    Users report that MuniBilling simplifies utility billing, making processes more efficient and organized. They find it user-friendly for managing complex rate structures and billing needs, and they say it is cost-effective for small agencies, though some mention higher pricing for specific features.

    Select to learn more


    Who uses MuniBilling?

    Based on 54 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Utilities
    Government Administration
    Accounting
    Government Relations
    Others

    Use cases

    - Not enough reviews
    -
    -
    -
    -
    -

    MuniBilling's key features

    Most critical features, based on insights from MuniBilling users:

    Work order management
    Online payments
    Penalty/Cut-Off processing
    Billing & invoicing
    Metered billing
    Meter data management

    All MuniBilling features

    Features rating:

    Accounting
    ACH payment processing
    Asset lifecycle management
    Customer management
    Data capture and transfer
    Demand forecasting
    Electronic payments
    For electricity
    For natural gas
    For trash
    For water
    Invoice creation
    Invoice history
    Invoice processing
    Mobile access
    Non-Metered billing
    Online invoicing
    Payment collection
    Payment processing
    Rate management
    Real-Time reporting
    Recurring invoicing
    Recurring/Subscription billing
    Self service portal
    Third-Party integrations
    Workforce management

    MuniBilling alternatives

    MuniBilling logo
    visit website

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    1200

    Per month

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    Value for Money
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    El Dorado Utility Billing logo
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    1295

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    Diversified Billing logo
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    3

    Per year

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    Customer Support

    MuniBilling pricing

    Value for money rating:

    Starting from

    1200

    Per month

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about MuniBilling price and value

    Value for money rating:

    To see what individual users think of MuniBilling's price and value, check out the review snippets below.

    “The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations.”
    BC

    Bryan C.

    Utility Billing Specialist

    “Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money.”
    MS

    Mark S.

    Founder

    MuniBilling integrations (4)

    MuniBilling customer support

    What do users say about MuniBilling customer support?

    Customer support rating:

    We analyzed 26 verified user reviews to identify positive and negative aspects of MuniBilling customer support.

    Widespread user sentiment highlights fast, responsive, and knowledgeable customer support that resolves issues quickly.

    A significant portion of users appreciate easy access to support via multiple channels and praise the professionalism of the team.

    Support options

    Email/help desk
    Chat
    Phone support
    Knowledge base

    Training options

    Webinars
    Live online
    Documentation
    In person
    Videos

    To see what individual users say about MuniBilling's customer support, check out the review snippets below.

    “I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. ”

    PN

    Patricia N.

    Office Manager

    “I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. ”

    KD

    Kathy D.

    Office manager

    “Any time an issue presents itself, the team at MuniBilling has been rather quick to resolve the issue timely. ”

    CM

    Chris M.

    Director, Systems & Training

    MuniBilling FAQs

    Q. What type of pricing plans does MuniBilling offer?

    MuniBilling has the following pricing plans:
    Starting from: $1200.00/month
    Pricing model: Subscription


    Q. Who are the typical users of MuniBilling?

    MuniBilling has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does MuniBilling support?

    MuniBilling supports the following languages:
    English


    Q. Does MuniBilling offer an API?

    No, MuniBilling does not have an API available.


    Q. What other apps does MuniBilling integrate with?

    MuniBilling integrates with the following applications:
    Quicken, Sage Accounting, QuickBooks Online Advanced


    Q. What level of support does MuniBilling offer?

    MuniBilling offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

    Related categories