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MuniBilling Logo

Cloud-based utility billing and property management software

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MuniBilling - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

MuniBilling overview

What is MuniBilling?

MuniBilling offers an all-in-one cloud solution for businesses of varying size and local governments that wish to add utility billing and property management. With features across two Standard and Enterprise setups, the latter adding professional services including dedicated engineer consultation, MuniBilling is centralized online to allow anytime, anywhere access and hourly data backups. Providers can start eBilling by batch sending statements via email as opposed to paper-based, with the ability to accept credit card or eCheck payments online. A customer portal gives customers self-service access to account usage information and billing histories, while integration with leading accounting software such as QuickBooks, Geographical Information Software (GIS) and property management systems aids smoother workflows.

In addition, MuniBilling offers integration with every meter system for taking readings automatically and more accurately than equivalent manual processes. A companion mobile meter reading application is also provided, accessible across internet-enabled phone and tablet devices as a browser-based app. Capable of accepting readings from any number of water, gas or electricity meters, users can sign into an account, search for a property and then send readings back to the system for updating in real time. Other important features include service order creation with automatic reminders, bill printing, customer management and contact modules, plus built-in data reporting for summarized or detailed analysis on every aspect of utility billing.

Key benefits of using MuniBilling

  • MuniBilling is an all-in-one cloud-based utility billing and property management solution for entities and businesses of 100-30,000 accounts, with standard and enterprise options adding a dedicated engineer for performing billing process analysis.

  • Implement eBilling services with statements sent via email and accept online payments via card or eChecks, while meter reading system integration conveniently transfers data accurately and software integration supports other accounting or GIS applications.

  • Built-in data reporting capabilities promise real time summary or detail reports as standard, showing accounts receivable, bills by zip code, cash receipts, revenue, payments, service orders and meter readings among others.

  • A self service online portal allows customers to review bill and payment histories, view account balances, usage graphs, choose paper or eBilling, manage multiple accounts, update account details, register customer service queries and more.

  • MuniBilling's free web app is compatible with all internet-enabled mobile devices and supports remote account sign in, the search for properties and then the entry and update of meter readings back into the system in real time.
  • Starting price

    1200 /
    per month
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    Pros & Cons

    Customer Support

    Reports

    Account Management

    Conversion Team

    Upgrades and Integrations

    Payments

    MuniBilling’s user interface

    Ease of use rating:

    MuniBilling pros, cons and reviews insights

    To determine these pros and cons insights, we analyzed responses from 

    Overall rating

    Reviews sentiment

     
     
     
    1-2(1)
    3-4(12)
    5(41)

    What do users say about MuniBilling?

    We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully.

    Select to learn more


    Who uses MuniBilling?

    Based on 54 verified user reviews.

    Company size

    Small Businesses

    Enterprises

    Midsize Businesses

    Top industries

    Utilities
    Government Administration
    Accounting
    Government Relations
    Others

    Use cases

    - Not enough reviews
    -
    -
    -
    -
    -

    MuniBilling's key features

    Most critical features, based on insights from MuniBilling users:

    Work order management
    Online payments
    Penalty/Cut-Off processing
    Billing & invoicing
    Metered billing
    Meter data management

    All MuniBilling features

    Features rating:

    Accounting
    Accounting integration
    ACH payment processing
    Activity dashboard
    Alerts/Escalation
    Alerts/Notifications
    API
    Asset lifecycle management
    Audit trail
    Backup and recovery
    Billing portal
    Billing rate management
    Bulk send
    Client portal
    Commenting/Notes
    Communication management
    Contact database
    Credit card processing
    CRM
    Customer accounts
    Customer database
    Customer management
    Customizable branding
    Customizable fields
    Customizable invoices
    Customizable reports
    Customizable templates
    Data capture and transfer
    Data import/export
    Demand forecasting
    Dispatch management
    Document management
    Dunning management
    Dynamic pricing
    Electronic payments
    For electricity
    For natural gas
    For trash
    For water
    Historical reporting
    Incident management
    Invoice creation
    Invoice history
    Invoice processing
    Maintenance management
    Mobile access
    Monitoring
    Multiple payment options
    Non-Metered billing
    Online invoicing
    Payment collection
    Payment processing
    PCI compliance
    Printing services integration
    Rate management
    Real-Time analytics
    Real-Time reporting
    Recurring invoicing
    Recurring/Subscription billing
    Reporting & statistics
    Self service portal
    Tax calculation
    Third-Party integrations
    Transaction history
    Usage tracking/analytics
    User management
    Workforce management

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    MuniBilling pricing

    Value for money rating:

    Starting from

    1200

    Per month

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    User opinions about MuniBilling price and value

    Value for money rating:

    To see what individual users think of MuniBilling's price and value, check out the review snippets below.

    “The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations.”
    BC

    Bryan C.

    Utility Billing Specialist

    “Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money.”
    MS

    Mark S.

    Founder

    MuniBilling integrations (4)

    MuniBilling customer support

    What do users say about MuniBilling customer support?

    Customer support rating:

    We analyzed 26 verified user reviews to identify positive and negative aspects of MuniBilling customer support.

    Widespread user sentiment highlights fast, responsive, and knowledgeable customer support that resolves issues quickly.

    A significant portion of users appreciate easy access to support via multiple channels and praise the professionalism of the team.

    Support options

    Email/help desk
    Chat
    Phone support
    Knowledge base

    Training options

    Webinars
    Live online
    Documentation
    In person
    Videos

    To see what individual users say about MuniBilling's customer support, check out the review snippets below.

    “I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. ”

    PN

    Patricia N.

    Office Manager

    “I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. ”

    KD

    Kathy D.

    Office manager

    “Any time an issue presents itself, the team at MuniBilling has been rather quick to resolve the issue timely. ”

    CM

    Chris M.

    Director, Systems & Training

    MuniBilling FAQs

    Q. Who are the typical users of MuniBilling?

    MuniBilling has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does MuniBilling support?

    MuniBilling supports the following languages:
    English


    Q. Does MuniBilling offer an API?

    No, MuniBilling does not have an API available.


    Q. What level of support does MuniBilling offer?

    MuniBilling offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

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