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Square Point of Sale vs SpotOn Comparison

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Overview

Category Leaders

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts,...

Category Leaders

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

65

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.8K

5

4

3

2

1

1,346

386

68

13

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

154

5

4

3

2

1

124

21

4

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
AvatarImg

Brian C.

Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.

AR

Anonymous Reviewer

Easy and inexpensive way to take credit card payments for my small business. This provider is awesome, and helps my small business to easily accept cards.

AR

Anonymous Reviewer

Pros

The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

bB

brian B.

Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.

TQ

Tim Q.

This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

BR

BRANDY R.

Cons

If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.

AR

Anonymous Reviewer

The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
AvatarImg

Allie L.

I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.

AR

Anonymous Reviewer

Cons

Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

SC

Sunny C.

The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.

SC

Sunny C.

It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.

JC

Julia C.

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features100
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Campaign Planning
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Clock In / Out
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Device Enrollment
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Fraud Detection
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Campaign
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Security Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Tax Calculation
  • Third Party Integrations
  • Timesheet Management
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Website Personalization
  • eCommerce Management
  • Total features82
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Campaign Planning
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Clock In / Out
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Management
  • Device Enrollment
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Estimating
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • For iPad Devices
  • Fraud Detection
  • Gift Card Management
  • In-Person Payments
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Campaign
  • Multi-Location
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Security Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Tax Calculation
  • Third Party Integrations
  • Timesheet Management
  • Tips Management
  • Transaction History
  • Transaction Monitoring
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations98
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations13
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Progressive POS

Reviewed 2 years ago

In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.

Pros

Progressive, accurate, and efficient point of sale technology.

Cons

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Great Product

Reviewed 2 years ago
Pros

We really enjoy all the options available with this Point of Sale.

Cons

Still looking for a negative. I guess it could be free.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Spoton takes the place of an entire department

Reviewed 6 months ago

A lot more bang for your buck and light years ahead of other point of sale systems

Pros

I love that through one portal you can access online, POS, and analytics. It takes the place of an entire departmental operation through just one program.

Cons

Can be glitchy at times and painstaking when you need to make a lot of changes to prices or menu items

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Spot - On Rocks!

Reviewed 2 years ago

I love it, I think it works great for us and I LOVE the customer support and also our sales Rep [SENSITIVE CONTENT HIDDEN]!

Pros

I love how easy it is to customize things. I think working with the Spot On team has been very easy and they are very helpful. When we have been in need of assistance they have been there for us within minutes, and that has been really helpful. I think its important that you can customize it. Every business is different - It is not a classic point of sale system I think it goes beyond that.

Cons

I would say the thing I like least about it would be nothing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Simple and effective

Reviewed 10 months ago

Great team to work with. No issue not addressed immediately

Pros

Ease of use and price point. Team of support very strong.

Cons

Wish I did not have another POS so I could use it for all functions

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

SpotOn is RightOn

Reviewed 21 days ago

Excellent product and service. Very responsive sale rep who stops at nothing to get things done Martha Codgill

Pros

Ease of use and stability of software. Staff was able to actually operate without training.

Cons

none as software is very fast, reliable, easy to use, and stable.

Vendor response

Thank you for this feedback, Carl! We love to hear this and appreciate your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

It really is "Spot ON"

Reviewed 2 years ago

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Spoton Review

Reviewed 2 months ago

We have been with Spoton since the Emagine days, we are very happy with the system and extremely happy that we still have our relationships with [SENSITIVE CONTENT]

Pros

Our bartenders love the platform for its ease of use, new bartenders coming from other Point of Sales systems rave about Spoton.

Cons

No real cons, would like to have the first line of support a little better versed in common issues and be a little more ready to move something to the next support level if not easily solved.

Vendor response

Hi Tony, thanks for the feedback! You mentioned needing a little more support from our frontline support agents. I'd love to connect you with your dedicated Success representative if you'd like to email me your account name so I can introduce you! We are grateful for your business and appreciate the opportunity to help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Game Changer

Reviewed 2 years ago

Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.

Pros

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

Cons

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Reviewed 3 months ago

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to...

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Vendor response

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

This one system does so much for my small business and can grow with us!

Reviewed 5 months ago

The system is great and easy to use and learn. The huge benefit for us is our local sale representative, [SENSITIVE CONTENT]. She has held my hand and walked me through so many learning curves and is always friendly and available to help. She is the reason that I would recommended this system above all us. She is amazing!

Pros