The ability for us to create our own custom platform to manage loans is great and the support has been amazing.
Pros
NLS is very customizable down to the field level. You can add scripting to many areas allowing you to create a powerful user platform to serve your needs
Cons
Upgrades can be troublesome depending on the level of customization done. It requires much testing in a development environment.
Rating breakdown
Likelihood to recommend: 10/10
The overall experience has been amazing! The Nortridge team has been awesome to work with, and we truly feel they are concerned about our overall needs as a company to not only maintain but grow into areas we weren’t able to in our legacy system.
Pros
The ability to customize almost everything
Cons
The limited options on branch security and reporting.
Rating breakdown
Likelihood to recommend: 8/10
This company attempts to make themselves look big and like they can handle big business, but when it comes to true support they cannot keep up.
Pros
Better than having no account management software. I'm sure if you are just doing automobile or home loan financing, it probably works fine.
Cons
Their User Interface is ancient and is not awful to use, but it's certainly not easy.
I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup.
Our software developers have found multiple bugs in their product and when we report them they either try to argue that it's not a bug or they take 6+ months to fix the bug.
- NortRidge's support of their NLS product is horrible.
* I would HIGHLY recommend never using NLS provided hosting. Their hosting product is on a shared environment where one clients setup can affect another clients setup.
* We use their report server product (which is just a replicated MSSQL database) on their hosted platform and one time they moved it to a new server without telling us and changed the database path without telling us. Our internal manager asked them multiple times if their update would require and username, password, or server changes and they kept telling him 'No'.
* They will only do software updates during standard business hours, so they have to take your business offline while they do it and you have to pray they don't cause new problems after the software updates are done. We most certainly had issues with bugs or problems after an update and they don't have a rollback process.
Rating breakdown
Outstanding. I was able to bring up one seat when my business was small, and grow that easily and cost-effectively. The system is highly stable, well supported, and easy to integrate with and easy for collectors to use.
Pros
Ease of reporting, ease of setup and change management, outstanding loan accounting capabilities, value
Cons
Most CFOs would love to have a GL module
Rating breakdown
Likelihood to recommend: 10/10
We are an indirect auto lender and NLS serves all of our needs at the present time, as well as far more options than we are utilizing at the moment. We look forward to growing and future implementations with NLS.
Pros
NLS requires extensive pre-planning to migrate and onboard data. This is a time consuming and detailed process. Once running, the software is unimpeachable in it's accuracy for account management and payment processing/tracking. There is ultimate flexibility with the system, so much so that it's difficult at times to conceptualize all the available options, but levels of assistance at Nortridge from support through the consulting team do offer excellent guidance with navigation and implementation of features.
Cons
It can be difficult at times to identify the origins of problems which makes fixes hard to implement. The program itself is rarely at fault; with the flexibility offered by the platform we frequently find issues generated by user errors on our end.
Rating breakdown
Likelihood to recommend: 10/10
Contact Nortridge Software for detailed pricing information.