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Bonterra Penelope
5
36
4
30
3
2
2
4
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based case management software for human services.
Table of Contents
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Bonterra Penelope - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Bonterra Penelope overview
What is Bonterra Penelope?
Penelope is a configurable, cloud-based case management software platform designed for human service organizations who provide a variety of services across multiple locations.
Everything from outcomes and treatment history, to service plans, notes, smart forms, alerts, workflows, signature capture, attachments, reminders, referrals, and scheduling are all in one place. Penelope brings together all aspects of an organization’s operations into a comprehensive, and coherent system designed from the ground up to coordinate and help improve service delivery.
Penelope is bolstered by a growing suite of client engagement options designed to both save administrative time and improve the experience of our customers' clients. These include the Add.Me self-intake web form and bulk upload tool, and a mobile client portal named ClientConnect that allows an organization's clients to complete documentation, book appointments, make payments, and more, all from their mobile device.
Athena Software has been built on a culture of innovation, collaboration, customer service, and commitment to security and community. These attributes ensure that all of our clients are treated with respect and are viewed as partners by each of our staff members.
Social Solutions is becoming Bonterra. Learn more at www.bonterratech.com.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Staff Management
Project Flexibility
Client Management
Data Management
User Interface
ODBC Connection
Bonterra Penelope’s user interface
Bonterra Penelope reviews
Overall rating
4.2
/5
75
Positive reviews
71
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.71/10
5
4
3
2
1
36
30
2
4
3
Christine P.
program manager
Christine P.
program manager
Susan R.
Program Manager
Christine P.
program manager
Christine P.
program manager
Christine P.
program manager
Who uses Bonterra Penelope?
Based on 75 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
- Not enough reviewsBonterra Penelope's key features
Most critical features, based on insights from Bonterra Penelope users:
All Bonterra Penelope features
Features rating:
Bonterra Penelope alternatives
Bonterra Penelope
Starting from
400
/user
Per year
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Starting from
250
Per month
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Starting from
29
/user
Per month
Qualifacts CareLogic
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No pricing info
Bonterra Penelope pricing
Value for money rating:
Starting from
400
/user
Per year
User opinions about Bonterra Penelope price and value
Value for money rating:
To see what individual users think of Bonterra Penelope's price and value, check out the review snippets below.
Christine P.
program manager
Christine P.
program manager
Bonterra Penelope integrations (1)
Top integrations
Bonterra Penelope customer support
What do users say about Bonterra Penelope customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Bonterra Penelope customer support.
The majority of users find Bonterra Penelope's customer support team responsive, helpful, and quick to address inquiries.
A significant portion of users highlight the support staff's patience, professionalism, and willingness to assist during implementation.
A minority of users report slow response times, difficulty getting minor issues resolved, and extra charges for simple support requests.
Support options
Training options
To see what individual users say about Bonterra Penelope's customer support, check out the review snippets below.
“very good experience with the team and support. When we have a recommendation they have taken this and tried to assist.”
Nancy G.
President
“poor customer service even though we've been customers almost 10 years.”
Christine P.
program manager
Bonterra Penelope FAQs
Q. What level of support does Bonterra Penelope offer?
Bonterra Penelope offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat