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Ability Network Logo

Ability Network

2.5
(31)

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Revenue cycle management for healthcare providers and payers

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(2)

Ability Network Pricing

Pricing overview

Value for money rating

2.2

/5

31

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact sales for a price quote, or request a demo via the website at www.inovalon.com.

What users say

Terrible, overpriced product with awful customer service and terrible contracts.
I called for information and spoke to a Salesperson, who made the program sound good, and she offered me a discount if I signed up right away. She faxed the paperwork and asked me to sign.

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Reviewers who mentioned pricing said:

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Raegan F.

Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very pleased with ease of use for outpatient rehab

Reviewed 5 years ago

The ease of use and the dependability are top notch.

Pros

We've found them so easy to use. We've been using this for over 12 years and transitioned from transmitting via single phone line to web based transmissions. Our primary use is to transmit Medicare claims. Never had any problems in the years we've been using them. We are always contacted personally in regards to upgrades in software and the changes being made.

Cons

Being with them for so long, we've seen the price increase over time. While it really hasn't been that bad, especially compared to other software, it has steadily gone up with a new increase just this month.

DM
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Danielle M.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly

Reviewed a month ago
Pros

Much more user friendly than using Medicare DDE. I also like that it tells you if your claim corrections went through

Cons

Definitely more on the expensive side but one of the only softwares out there for Medicare claims. Also wish they made it easier/possible to bill MSP claims

DD
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Dalia D.

Health, Wellness and Fitness, self-employed

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NOT WORTH THE PRICE!

Reviewed 3 years ago

Customer service is TERRIBLE. Called to request the price increase at least be waived, but I was told that was not possible. Then I was reminded that my contract renews in January and they require 60 days notice to cancel. It's the end of December. I asked if that could be waived and again a hard no. Asked to speak to a supervisor and told that one does not exist. They do not send out term reminders out like other decent companies. Lastly, they have harassed me endlessly to add on more products and pay even more even though I told them I had no interest repeatedly.

Pros

Software is decent, nothing special. Serves my needs as a professional in private practice who bills claims monthly.

Cons

They raise their prices yearly without adding new features. I started at $50 a month in 2016 and now am expected to pay over $80 when I make less than 30 claims a month.

AR
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Anonymous Reviewer

Verified reviewer

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be weary of the contract, no changes can be made until the date the contract was signed

Reviewed 6 months ago

terrible customer service, expect hours of waiting and speaking to multiple people.

Pros

Easy to use, affordable. OK for a smaller office.

Cons

Customer support. Can't alter or remove providers or change your subscription until your yearly contract is up.

KS
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Kathryn S.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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long-term ABILITY user, long-term fan!

Reviewed 5 years ago

It streamlined our electronic billing process, and also enabled us to track claims which results in faster turnaround times and quicker payments from intermediaries.

Pros

The interface is VERY user-friendly, even the facility administrator - who is certainly NOT very computer-literate - can navigate the portal. Each aspect of the software (billing reports, patient eligibility, etc) is clean and easily found on the home page; the home page work space is also customizable for each user, enabling them to prioritize which applications within the portal they want up front on their home page. They have a la carte pricing, so you can add certain applications - such as a portal to handle ADRs from your MAC all electronically - and then remove them once done (or after the year.)

Cons

There honestly isn't much we don't like about Ability Network. There have been occasional outages which were not communicated by the company, but other wise we are satisfied.

FT
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Frank T.

Hospital & Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not use this company. Poor Cancelation Policy. Buyer beware.

Reviewed 4 years ago

They are raising their prices, so it is not a good deal if you are a small practice. I was with MDOnline when Ability acquired them, and Ability kept me in a similar pricing structure, which was nice of them. As they raised their prices to a price that was not feasible for my business to maintain, Ability managed to squeeze out of my business due to their not canceling my account for 90 days. I didn't even use their services in the 90 cancelation period and they still charge you regardless. Buyer beware.

Pros

Software was easy to use and has not issues. Prompt payment and everything was great until I tried to cancel.

Cons

Poor cancelation policy, be careful if you are going to use this service. They have a horrible cancelation policy. Ability will not cancel your account for 90 after a cancelation request. They will charge you the monthly fee for those three months, even if you do not use their services, and they will charge you their annual maintenance fee if that fee comes up during the 90 day period. They say they can do nothing about the maintenance fee and whatever fees pop up in the 90 period the consumer is responsible for. Use Office Ally, much better company and their services are free.

MB
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Melissa B.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent service

Reviewed 3 years ago

We had previously used Instamed and I greatly prefer Ability to Instamed due to ease of use and much more affordable.

Pros

Ability is a very reliable software that use to submit/receive claims to Medicare and private insurance. They have excellent customer service that is fast and very helpful. Any issues are resolved in a timely manner. Outstanding, reliable, affordable and efficient. I would recommend them to any healthcare provider seeking a company to handle claim submissions.

Cons

I don't have any Cons for this service which says a lot.

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Rachel S.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ability Network

Reviewed 5 years ago
Pros

Our primary use for Ability Network is to transmit our Medicare claims. Our company has been using this software for over 12. Customer service is top notch and always contact us directly when it comes to software updates.

Cons

The only con that I have with this software is the price increase however we do not have any other problems.

MG
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Monique G.

Mental Health Care, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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VERY EXPENSIVE

Reviewed 3 years ago

Too expensive

Pros

excellent softwaret ....just an online program

Cons

Yes...not doubling fees from one month to another

CR
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Chelsey R.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good!

Reviewed 5 years ago
Pros

What I like most about this software is there customer service! They are always there to help when we contact them.

Cons

What I like least about this software is not much really, but the increase is price was not something we liked to hear.

JB
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Jackie B.

Health, Wellness and Fitness, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The product and the staff are sub par.

Reviewed 4 years ago

Negative. awful communication and cannot get someone to call back. individuals were not knowledgable

Pros

that I was able to opt out after 3 months notice

Cons

everything. staff is unavailable for questions--pricing changes depending on who you talk to