Ability Network Pricing Plan & Cost Guide

Ability Network

Revenue cycle management for healthcare providers and payers

2.37/5 (27 reviews)

Ability Network Pricing

Pricing model: Subscription

Contact sales for a price quote, or request a demo via the website.

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Ability Network Pricing Reviews

Pros

  • Ability is a very reliable software that use to submit/receive claims to Medicare and private insurance. They have excellent customer service that is fast and very helpful.Melissa B.Read the full review
  • The free version of PC ACE, downloaded and supported for free from Medicare, is an excellent medical billing program. It has many advantages over paper claims.Verified ReviewerRead the full review
  • Soon after, I discovered Office Ally, which is the direct opposite of Ability and FAR superior.Verified ReviewerRead the full review

Cons

  • The other unfavorable reviews here are right on target. This company is as bad as they come.Verified ReviewerRead the full review
  • So i pay double and i had more than 30 patients whos claims i had to miss out on payment due to timely filing because my claims are always being rejected. I told them what they need to do.CINTYA E.Read the full review
  • Terrible, overpriced product with awful customer service and terrible contracts.Shehab H.Read the full review
27%
recommended this to a friend or a colleague

10 reviewers had the following to say about Ability Network's pricing:

Frank T.

Do not use this company. Poor Cancelation Policy. Buyer beware.

Used weekly for 2+ years
Reviewed 2018-08-03
Review Source: Capterra

They are raising their prices, so it is not a good deal if you are a small practice. I was with MDOnline when Ability acquired them, and Ability kept me in a similar pricing structure, which was nice of them. As they raised their prices to a price that was not feasible for my business to maintain, Ability managed to squeeze out of my business due to their not canceling my account for 90 days. I didn't even use their services in the 90 cancelation period and they still charge you regardless. Buyer beware.

Pros
Software was easy to use and has not issues. Prompt payment and everything was great until I tried to cancel.

Cons
Poor cancelation policy, be careful if you are going to use this service. They have a horrible cancelation policy. Ability will not cancel your account for 90 after a cancelation request. They will charge you the monthly fee for those three months, even if you do not use their services, and they will charge you their annual maintenance fee if that fee comes up during the 90 day period. They say they can do nothing about the maintenance fee and whatever fees pop up in the 90 period the consumer is responsible for. Use Office Ally, much better company and their services are free.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jackie B.

The product and the staff are sub par.

Used occasionally for 6-12 months
Reviewed 2019-04-21
Review Source: Capterra

Negative. awful communication and cannot get someone to call back. individuals were not knowledgable

Pros
that I was able to opt out after 3 months notice

Cons
everything. staff is unavailable for questions--pricing changes depending on who you talk to

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Monique G.

VERY EXPENSIVE

Used occasionally for 2+ years
Reviewed 2020-04-24
Review Source: Capterra

Too expensive

Pros
excellent softwaret ....just an online program

Cons
Yes...not doubling fees from one month to another

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Rachel S.

Ability Network

Used weekly for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

Pros
Our primary use for Ability Network is to transmit our Medicare claims. Our company has been using this software for over 12. Customer service is top notch and always contact us directly when it comes to software updates.

Cons
The only con that I have with this software is the price increase however we do not have any other problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Chelsey R.

Good!

Used daily for less than 6 months
Reviewed 2017-12-13
Review Source: Capterra

Pros
What I like most about this software is there customer service! They are always there to help when we contact them.

Cons
What I like least about this software is not much really, but the increase is price was not something we liked to hear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Dalia D.

NOT WORTH THE PRICE!

Used weekly for 2+ years
Reviewed 2019-12-24
Review Source: Capterra

Customer service is TERRIBLE. Called to request the price increase at least be waived, but I was told that was not possible. Then I was reminded that my contract renews in January and they require 60 days notice to cancel. It's the end of December. I asked if that could be waived and again a hard no. Asked to speak to a supervisor and told that one does not exist. They do not send out term reminders out like other decent companies. Lastly, they have harassed me endlessly to add on more products and pay even more even though I told them I had no interest repeatedly.

Pros
Software is decent, nothing special. Serves my needs as a professional in private practice who bills claims monthly.

Cons
They raise their prices yearly without adding new features. I started at $50 a month in 2016 and now am expected to pay over $80 when I make less than 30 claims a month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Raegan F.

Very pleased with ease of use for outpatient rehab

Used weekly for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

The ease of use and the dependability are top notch.

Pros
We've found them so easy to use. We've been using this for over 12 years and transitioned from transmitting via single phone line to web based transmissions. Our primary use is to transmit Medicare claims. Never had any problems in the years we've been using them. We are always contacted personally in regards to upgrades in software and the changes being made.

Cons
Being with them for so long, we've seen the price increase over time. While it really hasn't been that bad, especially compared to other software, it has steadily gone up with a new increase just this month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melissa B.

Excellent service

Used daily for 2+ years
Reviewed 2020-05-19
Review Source: Capterra

We had previously used Instamed and I greatly prefer Ability to Instamed due to ease of use and much more affordable.

Pros
Ability is a very reliable software that use to submit/receive claims to Medicare and private insurance. They have excellent customer service that is fast and very helpful. Any issues are resolved in a timely manner. Outstanding, reliable, affordable and efficient. I would recommend them to any healthcare provider seeking a company to handle claim submissions.

Cons
I don't have any Cons for this service which says a lot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MATT P.

Do not do business with this company . They are dishonest crooks.

Used occasionally for less than 6 months
Reviewed 2018-01-22
Review Source: Capterra

Cons
Absolutely the worst! They are very overpriced for their services and they require a 1 year contract, which they will not inform you of but will hold you to. Use Zirmed they are better priced, have great customer service and have no long term contract. I wish I had read the BBB website first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kathryn S.

long-term ABILITY user, long-term fan!

Used daily for 2+ years
Reviewed 2017-06-27
Review Source: Capterra

It streamlined our electronic billing process, and also enabled us to track claims which results in faster turnaround times and quicker payments from intermediaries.

Pros
The interface is VERY user-friendly, even the facility administrator - who is certainly NOT very computer-literate - can navigate the portal. Each aspect of the software (billing reports, patient eligibility, etc) is clean and easily found on the home page; the home page work space is also customizable for each user, enabling them to prioritize which applications within the portal they want up front on their home page. They have a la carte pricing, so you can add certain applications - such as a portal to handle ADRs from your MAC all electronically - and then remove them once done (or after the year.)

Cons
There honestly isn't much we don't like about Ability Network. There have been occasional outages which were not communicated by the company, but other wise we are satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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