AdvancedEHR vs Practice Mate

Fusion

Carepatron

ModMed

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Cloud-based EHR, practice management, and RCM platform for specialty medical practices, with patient engagement and analytics tools.

therapist

I've been pleased with the customer support team and appreciative of their efforts to make sure I have the best experience possible.

AdvancedEHR is a cloud-based electronic health record (EHR & EMR) solution which allows users to customize charting to suit their own workflows and preferences

Access Controls/Permissions

Accounting

Activity Dashboard

Alerts/Notifications

Analytics

Annotations

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Automated Scheduling

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Care Plan Management

Case Management

Charting

Claims Management

Claims Scrubbing

Client Database

Client Management

Client Portal

Clinical Notes

Clinic Interoperability

Coding Assistance

Collaboration Tools

Communication Management

Compliance Management

Compliance Tracking

Configurable Workflow

Confirmations/Reminders

Contact Database

Credit Card Processing

Customer Database

Customer History

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Customizable Tests

Data Import/Export

Data Security

Data Synchronization

Decision Support

Diagnostic Reports

Digital Signature

Documentation Management

Document Management

Document Storage

Document Templates

Drag & Drop

Drug Reference Database

Electronic Payments

Electronic Prior Authorization

Electronic Signature

Email Marketing

Employee Management

EMR/EHR

EMR HL7 Bridge

E-Prescribing

Escalation Management

Exercise Library

Family History Tracking

File Sharing

For Cardiologists

For Chiropractors

For Dermatologists

For Family Medicine

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Neurologists

For Obstetrics & Gynecology

For Ophthalmologists

For Orthopedics

For Pain Management

For Physical Therapy

For Podiatrists

For Primary Care

For Substance Abuse Therapy

For Urgent Care

For Urologists

Generative AI

Group Scheduling

Growth Charts

Healthcare Compliance

HIPAA Compliant

Historical Reporting

ICD-10 Compliance

Image Management

Imaging and X-rays

Immunization & Allergy Tracking

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Some reviewers find AdvancedMD EHR reasonably priced and appreciate its bundled, scalable features and negotiable pricing. However, some users report high costs, hidden fees, and a lack of transparent pricing, especially for smaller practices.

Value for money

By industry, AdvancedMD EHR reviewers are most commonly professionals in medical practice (57%). The most frequent use case cited is electronic medical records (47% of reviewers).

AdvancedEHR

Web-based

iPhone

iPad

Android

Windows

athenaOne

DrChrono

Epic

NextGen Office

Tebra

RXNT

eClinicalWorks

EHR 24/7

CollaborateMD

Basic

Long waits and unresolved calls

87% of reviewers feel negative about Phone Support, describing long hold times and difficulty reaching knowledgeable representatives. Some users report waiting over an hour for assistance, only to receive incomplete or delayed solutions. Reviewers say follow-up is inconsistent, and they often have to call multiple times to address the same issue. Some users mention that escalation is ineffective, with calls going unreturned and problems remaining unresolved for extended periods. They find the process stressful and disruptive to their workflow.

Inconsistent and unprofessional interactions

Owner

Unmet needs, lack of communication with us and amongst the team.

71% of reviewers feel negative about Communication and Response, citing poor communication between teams and slow responses to inquiries. Some users report unmet needs and a lack of accountability when problems arise. Reviewers say it is difficult to get clear explanations or effective help, and they feel their concerns are often ignored. Some users mention that miscommunication and unprofessional behavior contribute to delays in resolving issues, making it challenging to get the support they need.

Slow and unreliable email responses

86% of reviewers feel negative about Email and Communication, noting slow or absent responses to emails and support tickets. Some users report waiting weeks for replies or never receiving answers at all. Reviewers indicate that lack of timely communication makes it difficult to resolve issues or complete onboarding tasks. They say inconsistent information and unreturned emails lead to frustration, and some mention that ongoing problems are not addressed despite repeated attempts to reach out. Users find this lack of responsiveness impacts their ability to operate efficiently.

Misleading sales promises

Psychologist/ CEO

After Advanced MD couldn't deliver on the promises of the sales team, they held us hostage for several months of our contract.

64% of reviewers feel negative about the Sales Team, reporting that sales representatives often make promises that are not fulfilled after purchase. Some users say there is a disconnect between what is presented during the sales process and the actual product functionality. Reviewers indicate that aggressive sales tactics and misrepresentation of features or costs lead to disappointment. Some users mention poor handoff between sales and implementation, resulting in unmet expectations and a lack of ongoing support.

Frequent system glitches

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue.

83% of reviewers feel negative about Bugs and Issues, citing frequent glitches, crashes, and slowdowns that disrupt daily operations. Some users report experiencing server outages, laggy performance, and system updates that introduce new problems. Reviewers indicate that bugs can lead to lost productivity and revenue, and they find it difficult to get timely fixes from support. Some users say recurring technical issues make it challenging to rely on the software for critical tasks, and they are frustrated by the time spent troubleshooting persistent problems.

Intuitive and friendly design

77% of reviewers feel positive about the User Interface, noting it is intuitive and user-friendly. Some users say the system is easy to navigate and appreciate the inclusion of helpful videos that guide them through software functions. Reviewers indicate that the interface reduces the learning curve, making daily tasks more manageable. They mention that both the practice management and EHR components are straightforward, which helps them perform their work efficiently. Some reviewers find the interface less complicated compared to other programs they have used, and they value the supportive and courteous assistance provided when questions arise.

Streamlined everyday operations

77% of reviewers feel positive about the Ease of Use, describing the software as simple to learn and operate. Some users report that the system is accessible even for those new to the platform, and they find the learning tools beneficial. Reviewers appreciate that the software is easy to work with and requires minimal training to become proficient. They say the straightforward design helps them complete tasks quickly and efficiently, which is especially important for busy practices. Some reviewers mention that the product is easy to adapt to, even for those with visual impairments.

Psychiatrist, proprietor

The clinical UI diaplays the last note, ratings, with rapid access to documents, messages, labs, prescriptions, all in one view.

The EPCS process requires you to select each med to send to the EPCS, then to select each one again within the EPCS, click click click, and then to enter a personal password, and then to add a 6-digit rolling access number...seriously, it it would be challenging to make it any more ineffecient.  

Lead Program Therapist

It made scheduling patient’s fairly easy and the patient portal was nice so that communication between patients and practitioners was integrated into the system.

We did a lot of group scheduling which sometimes did not go smoothly which would then make it hard for us to bill those sessions.

Psychiatrist.

For example, to resend 4 medications, you have to select each one, hit "Resend" which then requires you to send each one individually, or save each one to the main console, select each one again, and then send.  

The inability to unsubscribe from marketing emails once I made an account.

Amazing, and accessible now with AI, even for non-coders (you may see pre-AI complaints about the complexity - ignore).   

Chief Digital Officer

That is a real security and administrative win once you're past a handful of users, and it's rarely on anyone's evaluation list.

Head of Marketing

The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good

The templates are provider and patient facing and customizable.  

Staff sitting around imaginging what providers want does not work well.

The process is very clicky and inefficient, which is a constant frustration.

is to get as much money out of the users as possible.

Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc.

Be sure to have your salesperson walk you through the eRx function before committing to AMD to be sure you know the inefficiency and lack of user response you are getting into.

I hate the electronic prescription process.

The biggest con that I face with the software is the inability as an administrator to delete certain things.  

CEO CPS Pgrm Dir

Does not work well with Chromebook which we have.. and does not work well with Google sheets.

The ability to create your own templates and documents.

Medical Director

Prewscribing is a nightmare. If you prescribe controlled substances this is not the program for you.

By contrast, the eRx is painfully inefficient, and the eRx team shows little interesting is making it efficient.  

Practice Manager

Advanced MD has helped our Wellness Center achieve it's streamiling and financial goals since it was implemented.   When I became the manager here, implementing Advanced MD was one of my first projects and it turned out to be my most crucial.  

Director of Product Development

I really like the ability to customize this product to fit your needs.

It is a compliant software to keep patient records

I had to buy an IBM clone laptop to get the software to work.

Director, HR and Administration

You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately.

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking.

President

Weekly meetings for 3-4 months to set up the system

After a year or so, it became compatible with Macs.

BILLING MANAGER

The cost for optometrist practices are not affortable.

Physician-owner

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming.  

Indeed, they seem proud that they have made e-prescribing much more difficult and time consuming!!!

Director of Billing

Minimal disruptions during system upgrades

Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

Overall, the EHR and PM are powerful, if expensive, but you get what you pay for.

Front Desk Associate

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated.

Office manager

Being working for 10 years with it, EMR, is not easy friendly, does required brain to use it

Owner, CFO

Over the last 17 years Advanced MD EHR system has become much more user friendly and easier to use.  

AdvancedEHR vs Practice Mate Comparison (2026)

AdvancedEHR

Practice Mate

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives