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Practice Mate Logo

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Practice management software for healthcare organizations

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Practice Mate Pricing, Features, Reviews and Alternatives

Practice Mate FAQs

Q. What type of pricing plans does Practice Mate offer?

Practice Mate has the following pricing plans:
Pricing model: Free

These products have better value for money


Q. Who are the typical users of Practice Mate?

Practice Mate has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Practice Mate support?

Practice Mate supports the following languages:
English


Q. Does Practice Mate offer an API?

Yes, Practice Mate has an API available for use.


Q. What level of support does Practice Mate offer?

Practice Mate offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Phone Support

Practice Mate product overview

What is Practice Mate?

Practice Mate by Office Ally is a comprehensive practice management solution used by over 25,000 healthcare organizations. It simplifies revenue cycle management and assists in HIPAA-compliant recordkeeping for both new and existing practices. Its user-friendly interface offers easy billing management that checks eligibility and benefits and manages claim submission and tracking. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, reminders, e-prescription and more. With no cost, commitment, or implementation, you can get started today to help reduce unnecessary administrative tasks, enhance job satisfaction for providers and improve the overall patient experience.

Key benefits of using Practice Mate

SIMPLIFY PATIENT APPOINTMENTS
Streamline the booking process for patients and staff with tools to easily schedule patients, confirm insurances, and manage accounts.

DIGITAL PRACTICE SOLUTIONS
Eliminate paperwork and manual processes with digital alternatives that streamline your day.

NO-COST PRACTICE MANAGEMENT SOFTWARE
Do more for less with the cost-effective solutions used by more than 25,000 healthcare organizations

BENEFITS

• Improve efficiency and productivity
• Simplify revenue management
• Streamline practice operations and coordination
• Ensure compliance
• Gain insights into your practice's performance
• Enhance patient engagement and satisfaction
• Give providers time and the ability to focus on their true calling, patient care
• Reduce the overall administrative burden on providers, increasing their ability to positively impact patients and ultimately provider job meaning and satisfaction
• No cost software with no commitment
• Web-based solution requires no expensive hardware
• Peace of mind with HIPAA compliant software
• Schedule patients immediately with no implementation needed

KEY FEATURES

• Auto-Post Electronic remittance advice (ERA)
• Track revenue and accounts receivable
• Customizable alert system
• Supports multiple practitioners in a single office and practices with multiple offices
• Patient database with demographics, insurance, and appointments
• Free set-up, support, and training Superbills customized to practice needs
• Web based solution, access your data from anywhere at any time
• Efficient coding and claim submission
• Seamless integration with other Office Ally Solutions that help with patient intake, reminders, and e-prescribing.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Knowledge Base
Phone Support

Training options

Videos

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Why am I seeing this?

Practice Mate pricing information

Value for money

4.5

/5

110

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Practice Mate features

Functionality

4.3

/5

110

Total features

85

15 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Appointment Management
Third-Party Integrations
Scheduling

Functionality contenders

Practice Mate users reviews

Overall Rating

4.5

/5

110

Positive reviews

90

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10
Rating distribution

5

4

3

2

1

73

26

5

3

3

Pros
The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes.
Access To help and software is very intuitive. Overall it's a great program with many great features.
I love how user friendly it is. Our schedule is color coordinated which makes it so easy for staff.
Cons
Had trouble with the practice management area which I tired briefly.
And prescribing medication is not an option. I had many problems with checking eligibility as well.
We've called several times to fix it over the last 6 months, and they just say "We are working on it" and refuse to give an estimated time to fix it.

Overall rating contenders

JW
AvatarImg

Josh W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Practice Mate works great in my office

Reviewed 10 months ago

Practice Mate keeps my office organized, it is easy to use from my work computer or my cell phone, and the customer service is top notch!

Pros

Practice Mate covers all of my needs for my chiropractic office. It takes time to train employees in on it, like any other product, but it's very easy to use once you get the hang of it.

Cons

I have appointment times that are 15 minutes and also 30 minutes, but I'm only able to pick one time slot for all of my appointments. I use the 15 minute slot and have to remember not to schedule people immediately after a 30 minute slot, since the reminder only uses a 15 minute slot. Otherwise, I have no problems with Practice Mate.

Vendor response

Thank you Josh for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

RV
AvatarImg

Roberta V.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great system for my needs!

Reviewed 10 months ago
Pros

The billing and claim processing features are easy to use and what I need the most. As an older adult, I am not very "tech savvy" and once I learned the system, have found Practice Mate very easy to use to maintain the administrative needs for my practice.

Cons

I wish that more insurance providers that I utilize were affiliated with PracticeMate.

Vendor response

Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

VM
AvatarImg

Vicky M.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

You get what you pay for.

Reviewed 3 years ago

It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.

Pros

It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.

Cons

Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.

SM
AvatarImg

Sarah M.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

thank you practice mate

Reviewed 8 months ago

I appreciate it.

Pros

It is user friendly -- the practice videos are great and very helpful in setting things up-- once everything is set up, it flows pretty easily.

Cons

When there is a problem, it is a lot to sort out, but that is often with the insurance company, not practice mate.

Vendor response

Thank you for the complimentary review. We am very glad that you are enjoying the product. We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

jn
AvatarImg

josef n.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Value and Ease

Reviewed 9 months ago

Ease, reliability and a strong commitment to better the technology.

Pros

Although it began as free, it has maintained a very low monthly fee relative to usage. It is the best and most user-friendly program of its kind - ever. It is a shining light in a world where software companies seek advantage over end users. Practice Mate/Ally has always been fair to its users - not only fair but generous.

Cons

You will get no criticism from me - a total fan of the product.

Vendor response

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

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