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Careficient Logo

Careficient

Home health, agency & hospice management system

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Careficient Pricing, Features, Reviews and Alternatives

Careficient product overview

What is Careficient?

Careficient is an end to end healthcare agency management system that provides home health, hospice, and home care agencies with a tool to manage compliance, reduce the complexity of documentation, and simplify billing and collections. The platform helps streamline a variety of business processes for owners and managers such as scheduling, point of care, referral management, intake, quality assurance, EDI, HR, payroll, and reporting.

Key benefits of using Careficient

  • Careficient is a full Medicare, Medicaid, commerical and private pay enterprise management system with automated verification of scheduled services for payroll/billing.

  • Careficient is designed to improve the agency’s productivity and efficiency by automating a variety of day to day tasks and eliminating data entry redundancies.

  • The solution supports all levels of medical and non-medical patient care, with security and rules-based processing to help keep agencies compliant with CMS regulatory rules.

  • Careficient's patient encounter module includes all clinical records and point of care, and enables automated transmission and validation report retrieval.

  • Users can stay on top of tasks with Careficient's workflow management and alert system, and get graphical displays of revenue and performance through the BI dashboard.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk

    Careficient features

    Functionality

    4.3

    /5

    40

    Total features

    23

    2 categories

    Most valued features by users

    Billing & Invoicing
    Scheduling
    Patient Records Management
    Claims Management
    Workflow Management
    Compliance Management
    Assessment Management
    Electronic Signature

    Careficient users reviews

    Overall Rating

    4.3

    /5

    40

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.62/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    13

    4

    2

    0

    Pros
    Easy to use, captures important patient information. The company is super easy to work with, and some of the software has been customized for ys.
    Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly.
    Having nurses on the support team is a great benefit for compliance questions. Compared to other home care software, the Careficient pricing can't be beat.
    Cons
    A problem I have using this program on my laptop is that the drop down menu shows up when your trying to clinic on the line below.
    I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained.
    I do NOT feel I made an error choosing this software.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    New user review

    Reviewed a month ago

    The set up was very easy and the customer support was awesome. The implementation team really had everything put together to make the transition as painless as possible.

    Pros

    The software is very easy to use and makes user sense. I appreciate all of the compliance features that are built in making it easier to not skip steps.

    Cons

    We've only been using the software for four months so there are little tweaks here and there that I would like. We did issue a technical change request and they have already responded by updating the software using that change. The company is very responsive to user input.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    New Careficient User-Outreach

    Reviewed 2 years ago

    Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

    Pros

    Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

    Cons

    Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Careficient review

    Reviewed 8 months ago

    At first I did like the customer service. Brendon is great. I could call him directly and he always had an answer and quickly, but lately they want us to put in a ticket, which they are not quick to return with an answer, and quite often have a wrong answer or none at all. I have put in tickets to ask if things could be adjusted to help in all of the areas mentioned above. They said they will try to accommodate, which looks and sounds good, but I put in tickets almost 2 years ago asking to consolidate things to have less paperwork and less work overall and still have no response after almost 2 years.

    Pros

    We are able to send software oasis and they transmit to state for us.

    Cons

    Too many pathways to get where you want to get to. i.e. to look up the medical record # or insurance # you have to click on too many tabs to get there. I feel it should all be on main page in one area. ALL visit note, including oasis are WAY too long, wastes too much time. You can not just un-approve something, you have to back track in the order to approved them, which also is a BIG waste of time. Do not like that the 485 and care needs are separated. We have had many complaints from physicians saying POC is way too long. Too many things in columns, which takes up space and makes things longer. med list is too long. Bottom line, we originally wanted this software to save time, but all it has done is waste A LOT of time and time is money.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Transition, Transition, Transition

    Reviewed a month ago

    In our less than 6 months usage, all tiers of employees made sure that we were/are comfortable in using this software. The tech support is very responsive which has been appreciated in this early phase that we are in.

    Pros

    We couldn't have asked for a better experience in the transition phase to using Careficieint. From project management, to training, to implementation, the Careficient staff guided us through expertly.

    Cons

    Please, please, please enlarge the font and change the orange color.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Careficient is the best Software that I have ever used!

    Reviewed a year ago

    Careficient meets all of my business needs. Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly. My team likes that they can get to anything by the tabs on the top of the patient profile and that everything is in one place and easy to locate.

    Pros

    It is extremely user friendly. The careficient team provide you with great training. The software has so many reports and it makes submission of HIS measures, Billing, Etc. so easy! I went through my Accreditation survey and even the surveyor stated "This is so survey friendly. It makes my job easier." I personally have recommended this EMR to some of my colleagues already. I have used multiple other EMR's and I vote Careficient to be the best.

    Cons

    No issues at this time at all. I have had no problems with the EMR system and once you learn it is so user friendly.

    Careficient FAQs and common questions

    Q. Who are the typical users of Careficient?

    Careficient has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Careficient support?

    Careficient supports the following languages:
    English


    Q. Does Careficient support mobile devices?

    Careficient supports the following devices:
    Android, iPad, iPhone


    Q. Does Careficient offer an API?

    No, Careficient does not have an API available.


    Q. What level of support does Careficient offer?

    Careficient offers the following support options:
    Phone Support, Email/Help Desk

    Common Careficient comparisons

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    CareficientvsMatrixCare Home Health & Hospice
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