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Careficient

Home health, agency & hospice management system

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Careficient Pricing, Features, Reviews and Alternatives

Careficient product overview

What is Careficient?

Careficient is an end to end healthcare agency management system that provides home health, hospice, and home care agencies with a tool to manage compliance, reduce the complexity of documentation, and simplify billing and collections. The platform helps streamline a variety of business processes for owners and managers such as scheduling, point of care, referral management, intake, quality assurance, EDI, HR, payroll, and reporting.

Key benefits of using Careficient

  • Careficient is a full Medicare, Medicaid, commerical and private pay enterprise management system with automated verification of scheduled services for payroll/billing.

  • Careficient is designed to improve the agency’s productivity and efficiency by automating a variety of day to day tasks and eliminating data entry redundancies.

  • The solution supports all levels of medical and non-medical patient care, with security and rules-based processing to help keep agencies compliant with CMS regulatory rules.

  • Careficient's patient encounter module includes all clinical records and point of care, and enables automated transmission and validation report retrieval.

  • Users can stay on top of tasks with Careficient's workflow management and alert system, and get graphical displays of revenue and performance through the BI dashboard.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk

    Careficient features

    Functionality

    4.2

    /5

    33
    Total Features31 2 categories

    Most valued features by users

    Billing & Invoicing
    Claims Management
    Patient Records Management
    Scheduling
    Workflow Management
    Compliance Management
    Assessment Management
    Electronic Signature

    Functionality contenders

    Careficient users reviews

    Overall rating

    4.3

    /5

    33

    Positive reviews

    85%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.72/10
    Rating distribution

    5

    4

    3

    2

    1

    16

    12

    4

    1

    0

    Pros
    With Careficient it allows us to provide a higher quality of care and easy to use point of care. Our field clinicians' are happy that they have less paperwork and more time with the patients.

    CH

    Christine H.

    It is customizable to fit our mix of business and has all of the features that the large software companies have but at a reasonable price. The support is great and the implementation team is amazing.

    SL

    Shelly L.

    Easy to use, captures important patient information. The company is super easy to work with, and some of the software has been customized for ys.

    Tami G.

    Cons
    Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong.

    NY

    Nicky Y.

    A problem I have using this program on my laptop is that the drop down menu shows up when your trying to clinic on the line below.

    vb

    vickie b.

    I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained.

    DF

    Danielle F.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Careficient is the best Software that I have ever used!

    Reviewed 3 months ago

    Careficient meets all of my business needs. Their support staff is wonderful and will answer all your questions. It made my survey so much easier because it is survey friendly. My team likes that they can get to anything by the tabs on the top of the patient profile and that everything is in one place and easy to locate.

    Pros

    It is extremely user friendly. The careficient team provide you with great training. The software has so many reports and it makes submission of HIS measures, Billing, Etc. so easy! I went through my Accreditation survey and even the surveyor stated "This is so survey friendly. It makes my job easier." I personally have recommended this EMR to some of my colleagues already. I have used multiple other EMR's and I vote Careficient to be the best.

    Cons

    No issues at this time at all. I have had no problems with the EMR system and once you learn it is so user friendly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    New Careficient User-Outreach

    Reviewed a year ago

    Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

    Pros

    Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

    Cons

    Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    disappointment

    Reviewed 3 months ago

    Very disappointed for the money being spent. We changed EMRs to save time. It has done anything but SAVE time. Everything takes twice as long. I have talked to the [SENSITIVE CONTENT HIDDEN] with these concerns, not many changes made. Patients do not want a lot of paperwork, and this system prints the information on too many pages when it could be consolidated onto 1-2 pages. Wish the side effects...

    Pros

    They transmit your oasis to state for you. Employees are quick and helpful, as long as you don't need to put in a ticket. I usually can call our trainer and he is able to answer the question within a day, if not instantly.

    Cons

    TIME CONSUMING. TOO long to complete everything, Too much wasted space, which causes longer paperwork when printing and scrolling when completing documentation. It needs to be much smaller and put more information on a page. i.e to print out a SOC oasis it is about 44 pages on average. When we have to send medical records, or when state arrives and we need to print out (one at at time) patients records, there could be thousands of pages depending on the census. A POC to send to MD is 7-8 pages long. And the F2F is near the end. MDs have complained that is too long and the F2F should be on front page with signature. Many things do not pull over onto the 485 so you double up and have to re-type. Again, time consuming.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Clinical Manager Perspective

    Reviewed 5 months ago

    The agency's overall experience has been exceptional. Our agency switched to Careficient from a different software that was inadequate to meet point of care needs. With Careficient it allows us to provide a higher quality of care and easy to use point of care . Our field clinicians' are happy that they have less paperwork and more time with the patients. From a clinical manager point of view, I like the use of the QA process to improve on clinician documentation and outcomes. Our marketing and analytical team likes the analytics and ad hoc reporting capabilities. When we have needed technical support, the Careficient team responds in a timely manner, with useful suggestions and solves our problems efficiently.

    Pros

    What I like most is the ability to access all the patient information from one place, the patient encounter. When we are servicing an active patient, we have access to all the information we need from one place. The field clinicans' and I have the same views, patient contacts, medication list, orders, insurance profile, service notes and more. This makes it easy to train clinicians, answer questions, offer guidance, solve problems and case conference.

    Cons

    The use of splash screens to provide user information from Careficient. The splash screens appear every time I click on a new module, until you manually clear the notification and then it goes away completely. A better option might be having the message as a splash screen initially, but then have it go to a side bar possibly on the home screen.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very functional

    Reviewed a year ago

    I wish I would have found this company years ago.

    Pros

    This software is so easy to use. It is customizable to fit our mix of business and has all of the features that the large software companies have but at a reasonable price. The support is great and the implementation team is amazing. The ongoing compliance is amazing as well. For the first time in years I am able to track AR and payments without issues. The reports are great and the billing is AMAZING.

    Cons

    There are a couple of areas that are slightly cumbersome, but nothing that is horrible.

    Careficient FAQs and common questions

    Careficient has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Careficient supports the following languages:
    English


    No, Careficient does not have an API available.


    Careficient offers the following support options:
    Phone Support, Email/Help Desk

    Related categories