Pomelo Health Pricing, Features, Reviews & Alternatives

Pomelo Health

Patient Engagement tools to simplify patient-provider flow.

4.26/5 (39 reviews)

Pomelo Health overview

What is Pomelo Health?

Pomelo Health, formerly Chronometriq, is a cloud-based appointment management suite designed to help medical facilities manage patient appointment bookings using self-service check-in kiosks, appointment reminders, and wait-time notifications. It lets administrative staff modify appointments according to the availability of physicians and patient requirements.

Key features of Pomelo Health include email reminders, calendar management, online booking, mobile access, no-show tracking, and faculty/staff management. Using the healthcare practice’s website, patients can update their phone numbers and email addresses, list symptoms, find doctor availability, and receive confirmation emails. Appointment reminder functionality enables healthcare professionals to send SMS, email, or voice messages for delivering specific instructions and gathering feedback from patients.

Pomelo Health comes with a self-service check-in kiosk, which allows patients to display medical records and appointment details, as well as provide instructions for directing them to the appropriate waiting rooms. Its walk-in management system helps patients enter ticket number in the mobile application, and receive notifications when the doctor is available, eliminating patient wait-time.
www.pomelohealth.com

Pricing

Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English, French, Spanish

Pomelo Health user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.1
  4.3
Anonymous

Integrated to EMR's! No double entry needed

Used daily for 1-2 years
Reviewed 2019-03-31
Review Source: Capterra

Pros
Integration to EMRs, secure, user friendly, customizable

Cons
even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Johann v.

Family Practice using Chronometriq

Used daily for 1-2 years
Reviewed 2019-08-22
Review Source: Capterra

Very happy with it overall.

Pros
It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

Cons
The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anne M.

I was hoping for a better product

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

There were difficulties setting up and learning curves.

Pros
That we are using a Canadian Company. Our old appointment reminder system was in the US.

Cons
The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

Response from Chronometriq


Hi Anne,

Thanks for your collaboration in providing your feedback to us.

Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!

In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!

You are welcome to contact support@chronometriq.ca should you need any guidance in modifying your settings to best suit your clinic needs.

Thank you again, and have a great day!

The Chronometriq Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alicia F.

Family Practice - Online Booking

Used daily for 1-2 years
Reviewed 2019-11-19
Review Source: Capterra

It is a great service for patients!

Pros
The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

Cons
We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sorour H.

Good service

Used daily for 2+ years
Reviewed 2019-11-19
Review Source: Capterra

We are over ally happy with chronometriqu. They have good customer support that we always could easy reach to and ask for help.

Pros
I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Cons
Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Pomelo Health pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Pomelo Health for pricing details.

Pomelo Health features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Document Management
E-Prescribing
Multi-Location
Patient Records Management
Reminders
Reporting & Statistics
Scheduling
Self Service Portal
Workflow Management

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