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Dentrix Ascend
Cloud-based dental practice management software
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Dentrix Ascend Pricing, Features, Reviews and Alternatives
Dentrix Ascend FAQs
Dentrix Ascend product overview
What is Dentrix Ascend?
Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.
Key benefits of using Dentrix Ascend
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.
Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.
Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.
In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.
Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.
Typical customers
Platforms supported
Support options
Training options
Not sure about Dentrix Ascend? Compare it with a popular alternative
Starting from
248
Per month
Starting from
10
Per month
Usage Based
Dentrix Ascend pricing information
Dentrix Ascend features
Dentrix Ascend users reviews
Overall Rating
4.2
/5
228
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.1/10
103
84
24
7
10
Bethany T.
Hospital & Health Care, 1-10 employees
Used daily for 1-2 years
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* Software updates happen automatically at night when we're out of the office do it does not interrupt our work day. * Being able to put in down grades is a huge help * Very user friendly
* Certain things are not as customizable as we would like ie: patient forms, text message communications * Would love more options on insurance coverage * When you change an address or phone number there should be an option to apply it to everyone listed on the account. It is very time consuming to change it on every single family member, especially when there's like 8 people. * Switching primary and secondary insurance is very difficult and time consuming
EDWARD C.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Easy to use. Easy to switch to different screens, not separate modules. Available anywhere, anytime.
Still has some issues with losing appts.
Deborah M.
Hospital & Health Care, 1-10 employees
Used daily for 2+ years
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Horrible!!!! Zero Customer service when you ask them to stop over billing you and they owe you money. Help is nowhere to be had, avoid at all costs!
The software is good and I like the product. It’s everything else that goes with it. I made the mistake of doing automatic payments. They frequently double billed me!! Did they tell me? No, I figured it out. The worst part was trying to get refunded. It took months!!! First they issued a check to the wrong name (not mine) and then took 2 more months to issue another check. Please tell me why they couldn’t...
That I find out now, they were charging me 370$ and you can get plans for 100$ cheaper. (I had a very small office by the way....atypically small) Basically everything I mentioned before. Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls. They gladly take your money automatically but never refund that way taking months by way of wrongly written checks -repeatedly they’ve done this to me. They don’t care and no matter how good the product is, it is not worth it!!!! AVOID!! Unless you like being robbed and abused🤷♀️
Dear Deborah, Thank you for taking time to provide your valuable feedback. We appreciate knowing that you like the Dentrix Ascend software and report that it is goodin spite of the billing and refund problems you described. Management leaders in our order processing team are examining your account to see how we can improve our processes, including consideration of your suggestions. We believe this is an uncommon occurrence, but if it happens in even one case, we want to know about it so we can make corrections. Thank you again for helping us get better. We wish you all the best in your continuing service to your patients.
Veronica C.
Medical Practice, 11-50 employees
Used daily for 2+ years
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Overall we switched because we were trying to access all patients from all locations and switching to this software has allowed us to do that.
I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.
The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in.
Lane L.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.
One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools.
Like any big brand software, feature requests take quite a while to be implemented, if ever.
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