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Dentrix Ascend Pricing, Features, Reviews and Alternatives

Dentrix Ascend product overview

Price starts from

248

Per month

What is Dentrix Ascend?

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Key benefits of using Dentrix Ascend

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
In Person
Webinars

Dentrix Ascend pricing information

Value for money

4.1

/5

223

Starting from

248

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dentrix Ascend features

Functionality

4.0

/5

223

Total features

33

3 categories

Most valued features by users

Appointment Management
Patient Records Management
Multi-Location
Records Management
Claims Management
Customizable Reports
Risk Alerts
Customization

Functionality contenders

Dentrix Ascend users reviews

Overall Rating

4.2

/5

223

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.15/10
Rating distribution

5

4

3

2

1

102

83

24

5

9

Pros
The software is user friendly and I love being able to request features to be added. Also, if I run into an issue, tech support is extremely helpful and eager to resolve the problem.
What I like most about Dentrix Ascend is that it is easy to use, web based so I can access the program anytime. They have a very good resource and support center to answer any questions I have.
The software is good and I like the product. It’s everything else that goes with it.
Cons
This software does a poor job keeping track of overdue balances. This is something EASY to fix with automatic finance charges if patients do not pay.
On the schedule if you accidentally click a random time slot it jumps to make an appointment. It just seems sensitive to clicking.
There are a ton of missing functions that impact us daily.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good software

Reviewed 2 years ago

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dentrix Ascend review

Reviewed 3 years ago

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Gutless

Reviewed 5 years ago

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far,...

Pros

Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons

Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Five Stars for Ascend!

Reviewed a year ago

Better communication among staff and between the office and patients over all our office has become much more efficient!

Pros

How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Cons

In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfied from the start

Reviewed 3 years ago

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros

Intuitive. It has eliminated wasted time and money on training.

Cons

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Dentrix Ascend FAQs and common questions

Q. What type of pricing plans does Dentrix Ascend offer?

Dentrix Ascend has the following pricing plans:
Starting from: $248.00/month
Pricing model: Subscription


Q. Who are the typical users of Dentrix Ascend?

Dentrix Ascend has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Dentrix Ascend support?

Dentrix Ascend supports the following languages:
English


Q. Does Dentrix Ascend offer an API?

No, Dentrix Ascend does not have an API available.


Q. What level of support does Dentrix Ascend offer?

Dentrix Ascend offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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