Dentrix Ascend Pricing, Features, Reviews & Alternatives

Dentrix Ascend

Cloud-based dental practice management software

4.21/5 (219 reviews)

Dentrix Ascend overview

What is Dentrix Ascend?

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.
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Pricing

Starting from
$248/month
Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Dentrix Ascend screenshot: Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their roleIntroducing Dentrix AscendDentrix Ascend screenshot: Roles can be assigned in Dentrix Ascend based on both the user and their locationDentrix Ascend screenshot: Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screenDentrix Ascend screenshot: Users can also manage patient contacts and guarantors using the patient profiles in Dentrix AscendDentrix Ascend screenshot: In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatmentsDentrix Ascend screenshot: Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priorityDentrix Ascend screenshot: The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and schedulingDentrix Ascend screenshot: Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communicationsDentrix Ascend screenshot: The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notesDentrix Ascend screenshot: Dentrix Ascend offers users a drag-and-drop interface for custom report creationDentrix Ascend screenshot: Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments madeDentrix Ascend screenshot: Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice

Dentrix Ascend user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.0
  4.2
  4.4
Mike H.

Dentrix Ascend is a must buy!

Used daily for 1-2 years
Reviewed 2021-05-19
Review Source: Capterra

Our overall experience has been extremely positive.

Pros
The charting and insurance benefits are the best. It is so user friendly compared to other software we have used.

Cons
Everything that I felt was missing has been added in the last year. I do think that there could be some improvements in the treatment planner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bevin M.

Dentrix Ascend review

Used daily for 6-12 months
Reviewed 2019-08-24
Review Source: Capterra

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros
like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons
I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Susan W.

Five Stars for Ascend!

Used daily for 1-2 years
Reviewed 2021-05-26
Review Source: Capterra

Better communication among staff and between the office and patients over all our office has become much more efficient!

Pros
How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Cons
In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jesse W.

Gutless

Used daily for 6-12 months
Reviewed 2017-04-28
Review Source: Software Advice

Our office made the switch from Viive, which itself was a very frustrating piece of software as it would constantly drop connection to the server even after several "fixes" and technical support sessions with both Mac and Viive. I was excited for Dentrix Ascend, being a long-time Dentrix veteran, knowing the power of the Dentrix applications. However, in my experience with Dentrix Ascend so far, it is clear that Ascend is a gutless wonder, especially compared with how powerful Dentrix Proper is (and even Eaglesoft, for that matter!), and as such, is has been an utter disappointment. Full disclosure: I handle the front office/insurance/accounting end of things, so I cannot speak to the clinical end of things. My review is solely of the front office and accounting end of things. Keep in mind it may be delightful for the clinician. I am pleased with the fact that we no longer have to deal with constant server connection fails, so that is nice. But still not enough to make up for Ascend's other shortcomings. My first gripe is that once an insurance carrier is established, you cannot edit the payor ID. And once groups are established under a carrier, you cannot move the groups. This means, if a carrier is set up incorrectly (say, with payor ID 06126 that directs the clearing house to print and mail all claim) with several groups, you have to manually recreate the carrier and each group underneath, which is a cumbersome and time-consuming process. Secondly, with the procedure codes, many of them default to "mouth" for treatment area, even for common codes that virtually every insurance company requires more specific information. If the procedure code is used a single time, you lose the ability to edit even the treatment area. This was a big problem for us, as treatment plans converted over with several codes that are uneditable because they are "in use." We have had to create several "alias" codes, which the clinical side now has to remember to choose. Third, Viive allowed for payment tables under each group (similar to Dentrix Proper and Eaglesoft and several other software options), that would allow any exceptions in payment to be logged for future prediction. This is not the case in Ascend. This was an important Viive feature for us because we participate with an insurance company who calculates payment based on two fee schedules: maximum allowable per provider contract and maximum allowable according to policy contract. With Ascend, you are at the mercy of coverage percentages and cannot account for the two separate yet inseparable fee schedule. I got excited when I saw the "copay" field in the coverage table and spent a large amount of time updating this field for each group, only to find out from technical support that this is not a covered feature. So, ultimately we have had to develop external tools to help us predict patient responsibility. Dentrix Ascend has completely failed us in this area. Finally, we have hit a roadblock with NEA attachments. We are having to continue using Viive because of the inability of ledgers to be transferred over to Ascend (ledgers include open claims). To make a long story short, because we are maintaining a subscription to NEA through Viive in order to be able to keep sending attachments for unresolved claims, we are unable to send attachments through Ascend. Our only options are 1) to terminate our NEA subscription under Viive and print and mail all claims requiring attachments, 2) to manually move treatment over to Ascend and resume claim troubleshooting under Ascend, or 3) print and mail all claims from Ascend requiring attachments. We are probably going to go with option (1), but really, any option is a huge inconvenience. Bottom line, as the numbers and insurance person, I would never recommend this software in its current state. I am a huge Eaglesoft critic, but I would wholeheartedly recommend even that software over Dentrix Ascend. Ascend, you have a long way to go before you will get my vouch.

Pros
Access from anywhere, line-item accounting, some user-defined reports, everything is backed up in the cloud. There is potential.

Cons
Just about everything else: confusing ledger, user-unfriendly insurance setup, inability to edit procedure codes, inability to override insurance payments at a group level and on a procedure code level, NEA attachment failures.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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AMY G.

User friendly

Used daily for 1-2 years
Reviewed 2021-05-17
Review Source: Capterra

Pros
What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software.

Cons
The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dentrix Ascend pricing

Starting from
$248/month
Pricing options
Subscription
View Pricing Plans

Pricing information is available on inquiry.

Dentrix Ascend features

Appointment Management
Charting
Claims Management
Medical Billing
Multi-Location
Patient Records Management
Records Management

Activity Dashboard (298 other apps)
Alerts/Notifications (261 other apps)
Appointment Scheduling (302 other apps)
Billing & Invoicing (344 other apps)
Compliance Management (215 other apps)
Document Management (234 other apps)
E-Prescribing (217 other apps)
HIPAA Compliant (379 other apps)
Reminders (275 other apps)
Reporting & Statistics (299 other apps)
Scheduling (255 other apps)
Self Service Portal (271 other apps)
Workflow Management (217 other apps)

Videos and tutorials

Additional information for Dentrix Ascend

Benefits

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.