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ECP vs PointClickCare EHR for Senior Living Comparison (2026)

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Good recommendations?

ECP

PointClickCare EHR for Senior Living

Overview

ECP is the all-in-one platform purpose-built for assisted living communities. It connects eMAR, EHR, CRM, Move-Ins, Billing, and Insights in one system built on a single resident record. Trusted by 8,500+ communities across all 50 states. 100% US-based support.

PointClickCare's EHR for Senior Living is a cloud-based platform that supports person-centered, coordinated care from independent living to assisted living and memory care.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

179

125

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“The platform makes it easy for staff to document resident care, complete charting, and add progress notes efficiently, which helps support both compliance and continuity of care for our residents.”

Kara C.

Divisional Director of Care

“Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes.”

Charlene P.

Vice Presidnet of Resident Care

“Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use”

Heather Z.

Owner

Pros

“We do not have much use for paper charts these days and it is wonderful being able to upload documentation from the hospitals and Labs.”

Alyssa H.

Unit Clerk

“There were some modules within Senior Living that our organization does not utilize, but we were unable to disable.”

Luann G.

Senior Applications Support Analyst

“PointClickCare has done a great job creating the Senior Living Core Platform for organizations to use.”

Luann G.

Senior Applications Support Analyst

Cons

“Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things”

Heather Z.

Owner

“There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place”

Teresa G.

Sales Director

“Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs.”

Jamie D.

Administrator

Cons

“My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked).”

Jessica B.

Medical records director

“We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company. ”

Rebecca L.

Clinical Software Specialist

“When submitting a ticket for customer support - it's not consistent with help.”

Robin H.

Clinical Informatics Analyst