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ECP Logo

ECP

4.7
(99)

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Assisted living solution for healthcare providers

(4)

ECP Pricing, Features, Reviews and Alternatives

ECP FAQs

Q. What type of pricing plans does ECP offer?

ECP has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of ECP?

ECP has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does ECP support?

ECP supports the following languages:
English

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Q. Does ECP support mobile devices?

ECP supports the following devices:
Android, iPad, iPhone

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Q. Does ECP offer an API?

Yes, ECP has an API available for use.

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Q. What level of support does ECP offer?

ECP offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, 24/7 (Live rep), Knowledge Base

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ECP product overview

What is ECP?

ECP is a cloud-based assisted living solution designed to help group homes, rehabilitation centers, and independent living facilities manage processes related to individual care plans, resident assessments, audits, building maintenance, billing, and lead tracking. Users can integrate the application with existing systems to synchronize data and automatically create compliance questions, follow-ups, alerts, and reminders.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat
24/7 (Live rep)
Knowledge Base

Training options

In Person
Webinars
Documentation
Live Online
Videos

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Starting from

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/user

Per month

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ECP pricing information

Value for money

4.5

/5

99

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ECP features

Functionality

4.6

/5

99

Total features

54

2 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Reminders
Alerts/Notifications
Appointment Management
Patient Records Management
Billing & Invoicing
Document Management

Functionality contenders

ECP users reviews

Overall Rating

4.7

/5

99

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

73

24

2

0

0

Pros
I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful.
The thing I like is it is user friendly being that I’m not from the medical field it’s easy to operate and the help you receive from the owners and videos makes using the program easy.
It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.
Cons
Our facility is geared towards mental health and it is missing some pieces that we need.
I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.
Sometimes it is difficult to know where to go for certain things.

Overall rating contenders

MJ
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Megan J.

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly and customizable.

Reviewed 3 years ago

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

Pros

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Cons

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

Vendor response

Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.

DN
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Debbie N.

Hospitality, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Questions and Behavior Cares.

Reviewed 3 years ago

All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well. If there was a way to indicate when a resident is on home health vs hospice that would be helpful

Pros

All documentation for all residents easily accessible.

Cons

Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

Vendor response

Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP. I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs. A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice. We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further. We are continually making improvements to our product based on user suggestions and feedback. Thank you again! Carly Smith, Director of Quality Improvement

CB
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Chekeshia B.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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User Friendly

Reviewed 8 months ago

My experience with ECP has been great so far

Pros

ECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. [sensitive content hidden] has been amazing.

Cons

The previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen.

Vendor response

Hi Chekeshia, Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through. It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need. We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!

KM
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Kathleen M.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ecp training

Reviewed 8 months ago

Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.

Pros

Seems easy to use once you are trained on a topic

Cons

No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call

Vendor response

Kathleen, We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!

AM
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Acasia M.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ECP review

Reviewed 9 months ago

Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care.

Pros

Very easy to use. User friendly for everyone.

Cons

Every once in a while it will log me out but that could just be a internet in general problem.

Vendor response

Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently. The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!

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