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ECP Pricing, Features, Reviews and Alternatives

ECP product overview

What is ECP?

ECP is a cloud-based assisted living solution designed to help group homes, rehabilitation centers, and independent living facilities manage processes related to individual care plans, resident assessments, audits, building maintenance, billing, and lead tracking. Users can integrate the application with existing systems to synchronize data and automatically create compliance questions, follow-ups, alerts, and reminders.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat
24/7 (Live rep)

Training options

Documentation
Live Online
In Person
Webinars

ECP pricing information

Value for money

4.4

/5

35

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ECP features

Functionality

4.5

/5

35
Total Features66 2 categories

Most valued features by users

HIPAA Compliant
Billing & Invoicing
Appointment Management
Reporting & Statistics
Reminders
Alerts/Notifications
Records Management
Patient Records Management

Functionality contenders

ECP users reviews

Overall rating

4.6

/5

35

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.18/10
Rating distribution

5

4

3

2

1

22

13

0

0

0

Pros
Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

TN

Tanya N.

It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

SW

Shannon W.

I am pleased with the current features and hoping for future improvement. I value constantly innovation and improvement.

CZ

Christopher Z.

Cons
Can be confusing to staff as it’ll appear as if that resident has no meds to take.

JM

Jamie M.

I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this.

TN

Tanya N.

The demand causes the computer to freeze and require restarting.

SW

Shannon W.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent process

Reviewed 5 months ago

Excellent customer service

Pros

System allows easy navigation and easy self instruction.

Cons

I cant say there is something least I liked about the product. overall a great choice!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living

Reviewed 3 months ago

Very Good!

Pros

Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

Cons

For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Ecp usage

Reviewed 10 months ago

Very good

Pros

I like the new updates that come out. Once learned easy to use.

Cons

Not any training when updates are applied.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pharmacy perspective on med/care charting software

Reviewed a year ago

The program is cost-effective, especially compared to competition. It is used at a variety of LTC locations through our pharmacies- 5 bed group homes to 100+ bed assisted living facilities. The ECP staff are incredibly helpful and friendly. There has been minimal downtime and countless improvements made since I've been involved with the program.

Pros

Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.

Cons

I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.

Vendor response

Thanks for taking the time to leave such a thorough and kind review. We're excited to inform you that we'll soon be redesigning the ECP home screen to allow for the addition of more alerting features, such as, indications of unread messages, pending medication/resident updates, queued refill requests, and we have plans for the mobile app to allow medication checking. We'll be sure to keep you in the loop as we make these improvements. Thanks again for the feedback and being one of our great pharmacy partners. James Baumeister Director of Pharmacy Systems

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ECP

Reviewed a year ago

Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly

Pros

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

Cons

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

Vendor response

Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist

ECP FAQs and common questions

ECP has the following pricing plans:
Pricing model: Subscription


ECP has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


ECP supports the following languages:
English, Spanish


ECP supports the following devices:
Android, iPhone, iPad


No, ECP does not have an API available.


ECP offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, 24/7 (Live rep)

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