Intergy Pricing Plan & Cost Guide

Intergy

Enterprise EHR & practice management with mobile app support

4.23/5 (91 reviews)

Intergy Pricing

Free Trial: Available

Contact Greenway directly for pricing information.

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Intergy Pricing Reviews

Pros

  • They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager.Sylvia T.Read the full review
  • Our office has recently integrated Intergy with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it.Shawanna B.Read the full review
  • I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them).Brette W.Read the full review

Cons

  • I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.SARA O.Read the full review
  • We have longtime employees talking of quitting because this system is such a frustrating mess. Supposedly there is an update "in the spring" that we are hoping at least makes the software useable.Lance B.Read the full review
  • The one bit of help in this whole mess was when our trainer admitted this EMR was crap but that they're all crap. Appreciated the honesty in a mess of lies.Lance B.Read the full review
91%
recommended this to a friend or a colleague

14 reviewers had the following to say about Intergy's pricing:

Dustin N.

Lots of features available but none are included in the amount you pay them for the software

Used daily for 2+ years
Reviewed 2018-04-13
Review Source: Software Advice

DO NOT BUY unless you enjoy paying an attorney

Pros
basic system if you love DOS, this is perfect for you great for those people who enjoy computer programming and creating their own forms

Cons
Over priced nothing included in basic model IT is almost nonexistent they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them System is constantly being "upgraded" on the weekends but there is never any noticeable changes

Response from Anna


We’re sorry to hear that you had a bad experience. Intergy is typically praised for its ease of use, canned and customizable templates, and ability to meet the entirety of a practice’s needs. Additionally, our Customer Support is highly regarded by our clients and is currently at a 98% satisfaction rate based on cases closed. If you’d like to discuss further, please feel free to contact us at communications@greenwayhealth.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nicolas R.

Outdated and Average

Reviewed 2016-05-16
Review Source: Software Advice

Pros
There is nothing I like the best. This product on v9.30 is becoming very old school, outdated, expensive.

Cons
Reporting missing excel, missing automations, difficult to use and time consuming to maintain.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Good Overall, Updates can cause issues

Used occasionally for 1-2 years
Reviewed 2018-04-11
Review Source: Capterra

Pros
Customizable and generally low maintenance, the ability to create "canned" responses for charting that are easily accessible once you figure it out. Overall its a rather intuitive oftware

Cons
Updates seem to cause issues, unfortunately, they always seem to happen on a Monday morning. The vendor does respond quickly though and if down, its never for long

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ethan B.

Time Tested Product

Used daily for 2+ years
Reviewed 2019-03-19
Review Source: Software Advice

We have enjoyed working on Intergy for nearly 10 years. A few times we looked at other products (more out of curiousity than need) and found that it gets the job done as good as or better than other systems. It would be very tough to be convinced to switch programs at this point.

Pros
Assurance of little to no downtime Years worth of upgrades ensure high value workflows Customer support is incredible

Cons
Slower to offer cutting edge features than competitors, at times

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SONIA S.

Intergy Software

Used daily for 2+ years
Reviewed 2019-04-24
Review Source: Capterra

Pros
We enjoy Intergy because it is so easy to use. It is very user friendly.

Cons
The yearly cost is high. However the support you get is good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kendra P.

Not worth the money

Used daily for 2+ years
Reviewed 2021-05-19
Review Source: Capterra

Pros
there's nothing about this system that's liked

Cons
EVERYTHING! customer service, poor communication, don't feel valued, continuous system outages, oversold as "better than ehs" but it's NOT! ehs might have be an antiquated system, but it at least had esig capabilities

Response from Greenway Health


Kendra,

Client service and communication are among our top priorities, and it's disappointing to hear that your experience has fallen short. In addition, we understand how significant a disruption an outage can cause for a practice. We apologize. While we do hear from clients that Intergy is easy to use and capable of meeting the full scope of a practice's needs, we are also taking proactive steps to improve the platform's performance. Our goal is to ensure that you and other clients can rely on our solutions. We would appreciate the opportunity to further address the specifics of your situation and make things right with your practice. Your Client Success Advisor will be reaching out to determine a resolution. If you have any additional questions or concerns, please consider contacting us at communications@greenwayhealth.com.

Thank you,

The Greenway team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Excellent for billing

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Pros
Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR.

Cons
Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dan D.

Intergy for Medical Billing

Used daily for 2+ years
Reviewed 2017-09-12
Review Source: Software Advice

Pros
We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons
The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Myra M.

Easy to use (user Friendly)

Used daily for 2+ years
Reviewed 2017-06-09
Review Source: Software Advice

Support is awesome

Pros
keep the billing department on top of issues. reports are easy to view. lots of user on one system

Cons
the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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C. Marlene H.

13 years of experience with Intergy electronic medical record has been great and looking forward to a continued relationship with the company

Used occasionally for 2+ years
Reviewed 2018-03-21
Review Source: Software Advice

I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn.

Pros
Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers.

Cons
Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Madonna D.

A great product that has evolved along with technology.

Used daily for 2+ years
Reviewed 2018-03-20
Review Source: Software Advice

My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

Pros
I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

Cons
Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael R.

Our experience seems typical

Reviewed 2014-08-09
Review Source: Capterra

We've been using the software for approximately two years, and our experience has been generally poor. Our setup has consistently been done incorrectly by Vitera, and every turn results in more high cost support add ons. The software has never functioned correctly, from LOINC codes not being installed, to HL7 interfaces not set up correctly. The total cost of ownership has been so high, that when I complained to our customer service rep about it, he jokingly stated that internally they refer to the software as "Greenbacks Intergy". We have talked to other customers, who while they have had more success with the software, they have had similar experiences. My advice: stay away.

Rating breakdown

Ease of use
Customer support

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Carla F.

Small Clinic

Used daily for 6-12 months
Reviewed 2019-03-19
Review Source: Software Advice

There were bumps in the road at the beginning, every one likes things done the way they are used to. The upside to this downfall was that GRS was willing to work with me as the billing manager to get what I needed to keep our current workflow running smoothly with as little hiccups as possible

Pros
Once learned it is easy to use, something new is always a bit difficult, but support is always there to help with any questions you might have and walk you through step by step

Cons
That it is not cloud based. Most of the time I don't really need to print something but because I can't download it to my work station it must be printed. Cloud based would be so much more cost effective and efficient for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jane J.

Stay away!

Reviewed 2015-03-03
Review Source: Capterra

Although the practice management software has some great features, learning how to use them and find them is only for the extremely motivated , diligent and highly paid front or back office employee. Your employees will be unable to get support without hours on the phone and/ or waiting days to receive a response. With each new vendor that has acquired the product, now Greenway Healthcare, the customer support has declined significantly and the cost for the support continues to sky rocket! The customer support reps are young and inexperienced; lacking professionalism and the vision for the needs of a medical practice. If you have that diligent employee, they will often resolve the issue before intergy support will. I suspect that this company has created a product with so many problems that in an attempt to salvage their economic vitality, they hire inexperienced customer service reps in all departments and then increase their fees relentlessly regardless of your contract terms which they will either reinterpret to their advantage or lose the documents so they can get you to sign a new one with even more unfavorable terms. This was a great product many years ago, now I would liken it to an abusive partner.

Rating breakdown

Ease of use
Customer support

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