iSalus EMR Reviews

Fully integrated, able to choose various parts of the product that we need, don't have to pay for what we don't need. High level of information available from one screen and pop-ups. Scheduling and Billing MD are superlative!

Because Isalus has so many features and allows the user to do so many things, there is some learning curve. Give yourself time, ask questions, and you'll get it!

The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost. Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software...

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Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration.

I liked that there was some customization to it and in 2017 this was relatively new for most softwares.

End result documentation. Time to do notes. Work flow of the program. Takes my providers much longer to do notes then some of the newer programs we have recently tested. Also the turn around time on changes can take month and in some cases never occur.

Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined!), it is now Mac-friendly (!).

Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month.

The software has been very reliable compared to previous software that we have used. There has been little to no downtime whatsoever.

There are a few areas of the product that are inconvenient and that is being unable to delete charts that were done in error, as well as, deleting accounts that are no longer needed. Having to use Internet Explorer, from an IT standpoint, has been a huge downside. Is this a deal breaker? Absolutely not.

Friendly sales staff created great initial impression.

Difficulty of completely all tasks within the system. So many steps that have to be remembered due to user-unfriendly nature of the system and overly-complex set up. This reminds me of when I started using a IBM-style computer decades ago (before Apple came out with a user friendly operating system) and got the C: on the start up screen. The system is that un-helpful. Staff referring you to watch a video when you have a situation. If the videos were short and to the point, that would be help. They are not.

@ $/month / per doctor, nothing beats its functionality. Powerful structure - can expand easily Modifiable - For a fee (some incl. in initial purchase), iSALUS can make the Notes section meet you personal needs so taking thorough notes does not interfere with pt care/attention.

The accounting does not update in real-time. This means a receipt you give the patient will ONLY include their payment (without the balance) OR it will include EVERYTHING EXCEPT the payment they just made. Printing a statement with the patient's or insur. previous payments requires navigating through approx 4 windows, LITERALLY. Even finding their balance requires almost that same degree of navigation. ...and even then, is this their PRESENT balance, or do I need to wait for the day's-end "batch closing" to know what the REALLY owe. There is VERY LITTLE that is intuitive about this program. Having used Medisoft, Office Ally's EHR, Autumn8, and evaluating numerous others, this program was made by accountants not clinicians.

Easy scheduling. Nice customer service.

The biggest drawback to to this software is that it will not work with Google Chrome. I think it is designed to work well with apple products, but not with a pc using Google Chrome. It does open with internet explorer, but it is really inconvenient to have to go back and forth between Chrome and Explorer. As I have already mentioned, this software is not actually free as advertised unless you never need to ask a question or have a problem with the program. It is cost prohibitive for a small PT practice.

Scheduler was nice, easy to use, messenger was good too

inconsistent report info, if you have features you'd like to have it costs money to have them implemented.

Easy to navigate, training videos, customized taining videos are very helpful. This program is unique in the sense that it offers the flexibility to operate with solo provider at very affordable price to a multi provider of office type practice. Offers completly paperless options, ease of scheduling through phone or laptop from anywhere.

minor issues of customization of templates is unavoidable

I appreciated the woman who did work hard to help set up the program. She was informed, patient and helpful.

The templates I paid to have developed did not work. It was total word salad and unable to read. I had to discard hours of work and dollars spent to accept another template in their library . Customer service is absolutely horrible! They don’t call. They close out questions without a resolution. You can’t talk with a tech. Very frustrating!! I was told this was a user friendly program, customizable and MIPS compliant. Not true!

The scheduler and mobile application. It's limited but I can see who is scheduled for my day.

Customer support and the inability to edit my progress notes and treatment plans. And, training.

no pros.

you have to use a 3rd party vendor to do anything extra and they charge a fee for each one

The software is easy to get around compared to other EHR systems I have used. Easy to add new patients.

Freezes up from time to time. Seems to have a mind of its own from time to time. At times it is difficult to add documents to patients file.

The automatic payment posting is nice. The ability to scan directly into a patient's record is nice. The initiation team is good. The calendar is pretty good and appointment reminders are nice.

Extremely slow even with fast DSL (waiting 5-10sec or so after each click). The per claim charge is too high and they charge you for the highest of claims out and ERA in so I often paid twice per claim

Customer Service is great. You are assigned someone from both the EHR side and the billing side to assist you with onboarding and set up. They are very responsive to questions.

Takes a while to learn all the functionality of all the features, less intuitive than it seemed at first. But is does have lots of options for finding the information you need.

iSalus EHR is highly efficient and very easy to use. I got the hang of the layout pretty easily and it's very confidentially with patient information.

The software could use some mi or improvements in order to better customize the program for individuals.

Very good support and applications. Specific information about areas of interest.Very insightful. Ease of use.

Representative attitude and ease of navigation. Initial follow up with support with the software very minimal.

Price is minimal for electronic software (free) however if you choose to use the billing option you pay a fee.

The fee for electronic billing software should be kept minimal, better way of faxing or scanning in paper records.

The whole system has been easy to navigate and everything that I need can be found in one place.. plus the tech support has been so helpful in answering any questions and guiding me through the way.

At first I did not like that you had to use the ID card to pull up all the demographics and insurance info, but have since then gotten used to it.

Pricing. The only part of this system that is good is that it is cheaper than all the others. You def get what you pay for here

Navigation, screen setup, support responses are canned and rarely helpful, unable to delete things that aren't correct

Everything

The time it takes to complete customizing.

It was a complete EHR and included a mobile app for use with limited function. Support was good as well from the team.

Pricing was too high for budget and a bit difficult to navigate between the various areas of the site.

The software is integrative and it includes many pages and features that are useful and necessary to run a practice.

The Scheduling and billing components are easy to use. However, as the administrator, I can't always tell what the other users can or can't see or do.

iSalus replaces appointment books, receipts, etc., making patient check in/out, taking payment, receipts, etc. much easier.

I'm not a fan of some of the changes that occur (without warning), and when I open iSalus, I have to go through all the training before I can check in patients. Many of the changes are great, but it seems like when one change occurs, a few others (which were working well before) will have problems. Ex: Unable to enter data in certain areas that I could before.