PracticeSuite Pricing, Features, Reviews & Alternatives

PracticeSuite

Cloud-based medical billing & practice management platform

4.23/5 (28 reviews)

PracticeSuite overview

What is PracticeSuite?

PracticeSuite is a full medical practice management and medical billing software which helps medical practices manage the daily administrative and clinical functions of their business. Featuring patient registration, scheduling, insurance billing, and payment processing alongside financial and productivity dashboards, PracticeSuite aims to provide users with the tools to manage their entire medical practice from one central platform. PracticeSuite also supports electronic health records (EHR) and secure, HIPAA-compliant collaboration.

PracticeSuite’s patient registration functionality allows users to track patient demographics and payment information, including insurance cards. Users can verify insurance benefit coverage electronically at the time of registration, when scheduling appointments, or at time of service. With patient scheduling technology, users can identify the first available appointment slot which meets the patient’s criteria. PracticeSuite enables users to format appointment scheduling slots and days to match the hours and types of visits during clinic hours. Based on treatment plans or prior authorizations, users can schedule one-time or recurring visits.

PracticeSuite accepts credit cards, debit cards, FSA and HSA cards, allowing patients to make payments online or in person. PracticeSuite’s embedded patient payments solutions help patients to pay co-pays, deductibles and co-insurance. With insurance billing capabilities and claim status notifications, users can submit and track claims in the reimbursement process. Financial and productivity dashboards give users valuable insight into critical performance indicators and cash flow bottlenecks.

Incorporating electronic health records management, PracticeSuite allows users to transfer clinical findings, diagnoses, and procedures to a claim form for insurance reimbursement. With secure, HIPAA-compliant collaboration tools, users can communicate safely and privately with staff, teams, and other providers through encrypted email, secure chat messaging and file sharing. Data encryption and advanced user authentication ensure sensitive information remains within best practices for HIPAA compliance.
www.practicesuite.com

Pricing

Starting from
$95/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
PracticeSuite screenshot: Personalized dashboards keep users on taskPracticeSuite screenshot: Access centralized patient informationPracticeSuite screenshot: Advanced performance reports give insights on successes and opportunities to improvePracticeSuite screenshot: Track practice performance and activity
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PracticeSuite user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.1
  4.2
  4.4
Margaret F.

Practice Suite

Used daily for 2+ years
Reviewed 2017-05-23
Review Source: Software Advice

I really love using this software. I found this software easy to learn.

Pros
Practice suite saves information which allows you to copy your last billing. This saves time when you are billing the same codes. I like that I can use UB or HCFA forms. The prices of this software is very affordable.

Cons
Sometimes setting up the patient cases can be confusing. Or when adding new insurances. The flow of this process could be easier to read. Some of the reports could be better.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Corey H.

Outstanding product for small practices

Used daily for 6-12 months
Reviewed 2020-03-06
Review Source: Capterra

This product helps me run my practice by aiding in collection/billing and tracking the new and established patients which helps with

Pros
This product is visually appealing and the functionality is outstanding. It is easy to use and navigate. The support is excellent as well.

Cons
Reporting is customizable but can be made easier. There could be easier connection from the reporting directly linked to individual patient charts/records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Catherine H.

Practice Suite NOT for PT

Used daily for less than 6 months
Reviewed 2017-02-24
Review Source: Software Advice

Practice Suite is a cloud-based Medical Office Management and Billing program. Practice Suite works with the Clearing House Relay Health to electronically process sending and receiving of billing statements. The features for running your medical office include Patient Information, Appointments, Visits (based on Case: diagnosis and/or insurance), Patient Payment, Insurance Payments (electronically or manually), with multiple Office Locations and Providers. There is also the ability to add Insurance Companies, CPT Codes, and Referring Physicians. Using these features are easy, to begin with, but soon get tricky and cumbersome.

Pros
Practice Suite has a wonderful Customer Support Team that can be contacted by phone or Live Chat. They use Team Viewer to access your screen to demonstrate how-to's and to view your issues. They are quite proficient and communication is easy and not at all stressful. Practice Suite also has a quite responsive Programming Team. They are actively fixing or correcting program issues. Tickets are creating and addressed quickly. Programmers will call and speak to you to clarify your issue and to make certain their proposed fix will meet your needs.

Cons
The Reporting system has a Favorite CPT Report but does not keep track of or report your favorite CPT codes. You have the ability to add a CPT Code, but not Save it for future use. The Patient Case feature has a place for Diagnosis, Insurance, and Notes. Yet, on the Encounter screen, even though Notes appear at the bottom of the screen, your notes do not appear. This makes tracking KX and G-Codes difficult to locate and cumbersome. Therefore Billing correctly is an issue. Also, even though CPT Codes were correctly added with Modifiers and G-Codes for Medicare, Practice Suite (in all its wisdom) separates each line and electronically submits it to Medicare. This means Medicare overpays you and then takes the money back on a future transmission. Practice Suite cannot handle this is Posting. Practice Suite has the ability to allow you to Post Secondary Insurance before Primary. But if you do, you will need to access each and every line and Reverse the Adjusted Amount one line item at a time. Sometimes this works and sometimes it doesn't. This means you may repeat these steps multiple times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Gary G.

Practice Suite

Used daily for less than 6 months
Reviewed 2016-12-16
Review Source: Software Advice

One of the few, if not only, EMR that resembles an actual paper chart. Its intelligent design, intuitive navigation, flexible setup and seamless interface between our clinic management and billing systems make it the perfect and most complete choice for the non-profit healthcare agencies we serve. As a non-profit EMR installer/trainer/consultant, I’ve personally assisted over 80 clinic locations implement Practice Suite for various public health specialties and am proud to report that every install went as planned and ALL sites continue to successfully utilize the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lukas F.

Excellent product, excellent customer service

Used daily for less than 6 months
Reviewed 2016-12-21
Review Source: Software Advice

I am in the process of implementing PracticeSuite at my small medical practice. While I would certainly say that there is a learning curve (the dashboard layout is a bit complicated and the processes aren't always intuitive), this minor drawback is more than offset by the advanced functionality and feature set of the product. Most importantly, the customer service has been stellar - any time I ask a question, I get a prompt response and often an impromptu coaching session to help me solve whatever difficulty I was having. Overall, great product - and I would prefer to have a steeper learning curve with a better product than an oversimplified or "dumbed-down" set of features.

Pros
- Extremely strong customer service - Rich and well-developed feature set - Detailed reporting available

Cons
- Interface is not always intuitive - Fairly steep learning curve

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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PracticeSuite pricing

Starting from
$95/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Starter edition: Free

Plus edition: $95 / provider / month (2 users per provider)

Complete edition: $195 / provider / month (unlimited users)

PracticeSuite features

Activity Dashboard
Alerts/Notifications
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
E-Prescribing
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Records Management
Reminders
Reporting & Statistics
Self Service Portal

Appointment Management (325 other apps)
Compliance Management (207 other apps)
Document Management (221 other apps)
Scheduling (241 other apps)
Workflow Management (208 other apps)

Additional information for PracticeSuite

Key features of PracticeSuite

  • E/M coding
  • Patient portal
  • Voice recognition
  • Accounts receivable
  • Patient payment history
  • Payment processing
  • Patient billing
  • Multi-office
  • Physician scheduling
  • Custom schedule viewing
  • Insurance data management
  • Rules-based scheduling
  • Decision support
  • HL7 support
  • Remittance advice
  • E-prescribing
  • Two-way messaging
  • HIS integration
  • ONC-ATCB certified
  • Billing estimates
  • On Call scheduling
  • Code & charge entry
  • Lab integration
  • Handwriting recognition
  • Insurance eligibility verification
  • Multi-physician
  • Revenue cycle management
  • No-show tracking
  • Practice management
  • EMR / EHR management
  • Insurance management
  • Email management
  • Shared tasks
  • Activity logging
  • Automatic notifications
  • Appointment reminders
  • Statements & collections management
  • Communication management
  • File management
  • File sharing
  • HIPAA compliance
  • Permission management
  • Real-time data
  • Patient records management
  • Recurring appointments
  • Patient registration management
  • Search functionality
  • Message tracking
  • Activity dashboard
  • Availability management
  • Receipt management
  • Patient scheduling
  • Drag & drop interface
  • Chat
  • Reporting tools
View All Features

Benefits

Built in the cloud, PracticeSuite affords users the flexibility to access electronic health records conveniently via desktop, laptop, or tablet.

The patient portal allows patients to submit appointment requests, download forms before their appointment, and check in at the self check-in kiosk.

Financial and productivity dashboards allow users to gain insight into key performance indicators (KPIs).

Embedded patient payment solutions enable patients to pay co-pays, deductibles and co-insurance.

PracticeSuite’s HIPAA-compliant secure collaboration suite allows users to communicate safely through encrypted email, chat messaging, and file sharing.