MedForward Pricing, Features, Reviews & Comparison of Alternatives

MedForward

HIPAA-compliant online forms

4.7/5 (10 reviews)

MedForward overview

MedForward helps medical practices and facilities streamline the patient intake process with HIPAA-compliant online forms. Offering a range of features including ink-style signature support, an easy-to-use form builder, and SSL encryption, MedForward enables users to create secure online medical and patient intake forms. Branded, mobile-friendly forms come as standard, allowing patients to access forms via any internet-enabled device.

Designed to save time, MedForward allows patients to complete forms with medical or other sensitive information online before their appointment. MedForward enables users to access and distribute their forms to patients from a central location. Users can send forms to patients via their website or a secure URL. MedForward allows users to convert their existing forms into an online format, and integrate them with their website. Email notifications alert users automatically when a new form is received.

SSL (TLS) encryption ensures all form data is managed safely and securely. MedForward also ensures secure data management by running on a dedicated server with hardware firewall, and running in a world-class data center. Other MedForward features include audit logs, pain diagram question support, multi-page forms, multiple office location support, SMS notifications, available API, and more. MedForward offers a solution for any business needing to process medical information, including dentists, physicians, therapists, counselling services, and chiropractors, as well as other healthcare professionals.

MedForward supports a number of other services including responsive website design and management, search engine optimization, and online advertising.
www.medforward.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
MedForward screenshot: Access MedForward on any internet-enabled deviceHIPAA Compliant Online FormsMedForward screenshot: Patients can fill out forms containing medical or other sensitive information before their appointment with MedForward's secure online medical formsMedForward screenshot: Create multi-page forms using the easy-to-use form builderMedForward screenshot: Patients can add additional information such as allergies, and upload files like insurance cards, documents, and driver's licensesMedForward screenshot: MedForward supports ink-style signaturesMedForward screenshot: MedForward is designed to streamline patient intake with secure, HIPAA compliant online forms

MedForward reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  5.0
Medhavi Jogi

Easy-to-use and robust HIPPA compliant online form creation

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

Pros
Medforward forms are HIPPA compliant and they will sign a business associates agreement (BAA) with healthcare offices who require this signature. The company has been around for a long time and offers other web services such as website design. . The Medforward forms are very easy to create, allowing for Boolean questions that are dependent on previous answers. I think anyone with any skill level can create very detailed forms. But if you do not want to create the forms their support team is very helpful and responsive and will make it for you. We have created smart online forms that ask questions dependent on previous answers, therefore allowing for very detailed intake forms. We require these intake forms of all our patients. The forms allow for capturing credit card information in a secure way. Also they allow for true signatures. All these features are also mobile-friendly. There is a dashboard view of completed forms and they have a full suite of reports for running analytics on the types of answers received, if that interests you. The most important part is that Medforward forms are very affordable with transparent volume-dependent pricing. They can also create custom forms for you if you don't have the time or inclination to make them yourself. Also they can create easy to use fillable PDF forms - either directly on the PDF form or as a separate set of questions but later superimpose the answers back into the original PDF. These forms are 100% web based

Cons
I really cannot think of many negatives. I demo at least two similar products per year and have yet to find an affordable and easy to use competitor. I have been using Medforward forms for more than 8 years. I do wish they would make an app so that we Can also use the forms in our iPad kiosk. However, they take all enhancement requests seriously and usually there are automatic free product improvements every 6 months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Debbie Gorman

A pleasure to work with!

Used daily for 1-2 years
Reviewed 2018-07-03
Review Source: Capterra

All of our patient forms are automated and completion is HIPAA compliant! We no longer have to worry about several different versions of forms floating around since the current ones are always available on our website. Making it easier for patients to do forms without registering for a portal produces higher rates of completion BEFORE the appointment and then more focused attention on the patient AT the appointment. Medforward has been a win-win for our office and the patient!

Pros
Our demographic and patient history forms process is so easy! Patients can enter everything on their own device - WITHOUT registering for a portal, WITHOUT a printer, AND we no longer have problems with reading handwriting. Whenever we schedule an appointment, we tell patients about completing their forms online in advance of that appointment - allowing us to request pertinent medical records, resolve insurance issues, etc, all before the appointment even occurs. Our workflow is so much smoother and we can dedicate more time to patient care once the person reaches our office. I love that it is all HIPAA compliant and we can capture electronic signatures. I also can't say enough about the responsiveness of Medforward staff. They are always prompt to answer questions and I always talk with a human being. Even though I have never met any of the staff in person, I feel like I know them. This is hugely important since, no matter how good a piece of software is, it does no good if the customer service is not equally stellar.

Cons
There really isn't anything that I don't like. However, it would be wonderful if there was a more comprehensive way to allow certain data items (i.e. phone numbers and SSN) to be entered in any format the user chooses and then they would be converted to a standard format of our choice. More flexibility with data editing would be a great future enhancement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jana McCaskill

MedForward has an amazing product! Easy to use, very functional, great support and priced right!

Used daily for 2+ years
Reviewed 2018-07-03
Review Source: Capterra

This software has made my job so much easier! I can quickly set up a new client or change an existing form. It is user friendly, dependable and priced right. It has been a perfect fit for my needs.

Pros
The functionality of the software is great! I can easily customize my forms to fit the needs of each of my clients. It was very easy to learn and I felt like a pro in no time. My clients find it very simple and user friendly and I never get complaints.

Cons
My only complaint is I wish there was a way to duplicate/copy a specific question from one form and paste it to another form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kent Wise

Medforward set up our Patient Registration forms on-line.

Used daily for 2+ years
Reviewed 2018-06-29
Review Source: Capterra

Having patients arrive with their registration forms completed on-line saves time for the patient and the staff.

Pros
Our patients complete their registration forms on-line before coming to the office. Patient registration on-line saves time during the appointment both for the patient and the staff. Our patients find the software very easy to use.

Cons
We haven't had problems with the system. It has been a very reliable system. In the beginning, during the set up of our forms, any issues were resolved quickly by MedForward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marlo Wiebold

It's a safe and convenient way for our patients to complete and return their PHI new patient packets

Used daily for 1-2 years
Reviewed 2018-07-05
Review Source: Capterra

Pros
The ease in which our patients are able to complete and safely return their new patient packet that contain PHI information. Additionally, we love the ease in which we are able to manage changes to these online document on our own.

Cons
Though I would not consider this a con, if you wish for your forms to print out with a customized layout to replicate your existing forms aesthetics, it requires assistance from the support desk to make these changes. Whenever this has been required, I have found their support desk to be very responsive and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MedForward pricing

Pricing options
Subscription
View Pricing Plans

Contact MedForward for detailed pricing information.

MedForward features

HIPAA Compliance
Records Management

Activity Dashboard (122 other apps)
Appointment Management (142 other apps)
Automated Scheduling (87 other apps)
Automatic Notifications (98 other apps)
Billing & Invoicing (152 other apps)
Calendar Management (103 other apps)
Charting (111 other apps)
Claims Management (112 other apps)
Client Portal (104 other apps)
Compliance Management (99 other apps)
Customizable Reporting (98 other apps)
Customizable Templates (83 other apps)
Document Management (83 other apps)
Document Storage (82 other apps)
Reminders (144 other apps)
Reporting & Statistics (111 other apps)
Self Service Portal (81 other apps)
Workflow Management (107 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for MedForward

Key features of MedForward

  • E-prescribing
  • Multi-physician
  • HIPAA compliance
  • Forms management
  • Patient records
  • Patient registration
  • Medical website management
  • Customizable look & feel
  • Search engine optimization management
  • Pay-per-click advertising
  • Content writing services
  • Marketing services
  • Social media management
  • Mobile website design
  • HTML technology
  • Social media integration
  • Trend monitoring
  • Google/Bing local listings management
  • Inbound link analysis
  • Individual keyword rankings tracking
  • Advertising campaign management
  • WordPress tool
  • Social media marketing
  • Facebook updates & tracking
  • Google Analytics & AdWords monitoring
  • Twitter, Pinterest, Google+ updates
  • Social media website linking
  • Newsletter & press release writing services
  • Blog updates & announcements management
  • E-mail blast coordination & set-up
  • Print marketing materials
  • Ink-style signature support
  • PDF & document format management
  • Form editor
  • SSL (TLS) encryption
  • Branded forms
  • Separate SQL database & isolated web service
  • HTML forms
  • Seventeen question types supported
  • Audit log of user activity
  • Multi-page forms
  • Email notifications
  • Multiple office location support
  • Multiple user logins
  • SMS notification
  • API
  • File upload
  • Insurance eligibility verification
View All Features

Benefits

PDF and document formatting tools enable users to convert their existing in-office forms into an online format.

MedForward’s form editor allows users to build or change forms quickly and easily.

MedForward forms are branded and mobile-friendly as standard, allowing patients to complete forms conveniently anytime, anywhere, via any mobile device.

Email notifications alert users immediately when a new form is received.

SSL (TLS) encryption ensures all form data is managed safely and securely online.