Psyquel Reviews

It has been 17 years, I think it was very easy as we were just starting up. They did then, and continue to grow with us and support our entire team with training, support, follow up, whatever we have ever asked or needed as the practice has expanded into many different fields of psychological evaluation and treatment. We are particularly diverse, as we have neuropsychologists in practice, which bill on both the medical and behavioral portions of our patients' insurance companies. That is very challenging, and Psyquel has never blinked.

If they ever expand into doing the patient statements and follow up, even if the cost was greater, I would certainly use the service.

It is user friendly for the most part. I like that they do the billing and posting of claims . The best part for me is the insurance verifications. Lately, they have been doing a great job. It is import for me to know if patients are subject to deductible so I can charge that at the time of service.

I don’t like that I have to scroll through all letter of alphabet to find client’s name when I am using the phone . When using a lap top I can type in the first letter of alphabet then I still have to scroll down.

There is nothing to like about psyquel. It is not user friendly and does not contain features that are helpful.

[sensitive content hidden], who is the staff member assigned to us. She does not follow up on anything. Payments from insurance are often anywhere between 4 and 6 weeks behind. It takes forever for psyquel to verify insurance like 1 to 2 weeks, I often lose clients before their first appointment because of this.

Why is this in past tense? What I do like about Psyquel is that they change with the times and over the past 15+ years, they have remained competitive and innovative. I have access to just about everything I need, whether I choose to utilize it or not, and I can get my questions answered in a timely manner. Practice is so much easier with everything under one umbrella.

Again, why is this in past tense? I have no idea how to file for secondary insurance with a client. I have lost so much money over the years, not knowing how to do this, that I will not see anyone who has more than one insurance.

As a new clinician, I found flexibility of notetaking options very helpful. I found billing had easy dropdown menus to assist with quick, time efficient documentation for both coding of diagnosis as well as determining levels of service and times of service.

It would be nice to have drop down menus that take a mental health diagnosis number and correlate it to the DSM5 written description.It would be nice to have within the different writing frameworks some key concepts to be included in the sections such as observable, measurable, etc along with description of the markers that insurers use to formalize and accept for reimbursement.

I love the effectiveness and the communication..

I feel that some things need quicker response

Psyquel is all-inclusive: a calendar, billing, invoicing, credit card payments, reports, and the ability to write notes.

I wish the calendar would let you cancel an appointment and still stay on the calendar as a cancelation rather than having to mark it as a "no show"; otherwise, it disappears. I also wish there was a template for a treatment plan.

I love that Psyquel is a web based application which allows me to access my schedule from anywhere. I can view upcoming appointments, write chart notes and access payments from home or the office. It's efficient and easy to use.

I was not responsible for setting up our Psyquel access or integrating it with other applications. I have not seen any drawbacks to using Psyquel.

They can track billing fairly easily but there are many many errors and it's really up to the billing agent to look for rejections which happen all the time--- it's very hands off billing. It is very cheap but I think it's because there are no features.

The notes are terrible. The billing is also not very good. Overall, I found it to be on the whole very inferior.

Thank you for your review. We have several different services available based on your needs. The program is simple to use and with the use of back office support, this would be ¿hands off¿ billing. Our back office service would allow you more time with your clients and documentation. We are always trying to improve the software, as well as any assistance you might need. I am sorry that you did not find our program helpful. J.Malcolm

Having the ability to track missed appointments, and to change and rearrange appointments.

I would like to be able to mark a patient as on vacation and a rescheduled appointment and not have it read as a "No Show".

E-mail reminders, scheduling calendar, claims submitted easily

Billing mistakes, doesn't offer reverifications for client's whose insurance has changed or beginning of the year insurance changes

The text messaging and email feature for patient recall appointments. Input of data is very user friendly and whenever I have any questions about Psyquel my representative is always available for a quick email or call back if unable to answer immediately. If I am ever in a bind the team at Psyquel is always friendly and helpful if something more immediate is needed they will find someone whom can address any questions or concerns. I have worked with Psyquel for nearly two years and as a provider office which does mostly all of the job duties internally the software operates well for reporting purposes and functions by way of the reporting menu.

Some of the billing areas are sometimes hard to navigate, but my representative is always available as an excellent support. One of the rep has exemplary customer service people skills. I would like to have an easier report for daily functions that indicates only the payments posted to Psyquel each day ...so the Cash total, Check total, Credit Card total, Direct Deposit total and Daily Total is indicated on one report without the posting of charges inclusive. Also for reporting purposes the ability to include or exclude certain providers when running reports to be able to better pinpoint certain things the designated providers only.

record keeping

snafus with billing companies

How easy it is to use, the layout of the information, message boards, and the ability to email/text client's appointment reminders and billing statements.

Reports are great as a pdf, need to be better formatted for excel. The schedule could be made easier to view in regards to seeing the time we are scheduling appointments. Red flag feature that would help the Psyquel support team and us to better identify and correct a claim is not properly electronically processed by the insurance provider, causing the EOB to be incorrect. This would also help if we had a report that would let us know Psyquel corrected the claim incase it impacts our patient record data - ie: provider income etc.

I like the same day billing

We are finding that when checks come in automatically through the system they post incorrectly so we are having to continuously contact our rep to have the accounts reflect accordingly. And some of the reports could be more defined - breaking down specifics - if you want to see what EAP appointments haven't been paid, a more easy to read patient statement for billing, or if we no longer have a past provider on the list to schedule and we pull up a previous client we can't see their dates of service with that provider unless we have the rep add them back on the schedule. When going in to restore a patient if the date of birth would be available like

I like that it is web based and a cloud product, so it eliminated my need for filing cabinets. It was easy to use. The product has worked very well for billing and i have gotten paid by insurance companies quickly and accurately. Customer service representative and management have been very responsive to my feedback.

There needs to be more investment in software upgrading and in quicker turn around for suggestions to modify and upgrade software, such as treatment plan function and templates. I would like the product to be compatible with an iPhone for more mobility. I would like a signature pad option for intake.

Ease of use, customer service is amazing, quick turn around times with billing

Would love an app for our iphones and ipads.

My rep is the best pro, but really every one at the company I have interacted with has been great. The software is simple to use and I've never discovered an error (except on my end!) My local billing helper helps me enter data and the turn around from data entry to claims submission is quick.

I would like to see more scheduling flexibility but it's not really a problem that can't be worked around. It could have a prettier interface. And it doesn't take my dog for a walk, but maybe we will see that in the next version.

I most like the ease of billing as I can connect it to the4 note I write and it is done.

I don't like the financial end of it. Sometimes the figures are off and if they change it, you can't see what has happened in the past. Also, the people don't seem to understand what I am saying when the money doesn't make sense

It is easy to use; very time efficient for billing and adding new clients; having a designated Rep from Psyquel has been awesome; very helpful, patient, responsive. The price point for the service is reasonable, fair, and competitive with other services.

I have been with them for several years and I am not really able to identify a downer about it.

Customer service is quick and responsive.

We do our own insurance verification. We would love to use a reliable verification service.

Psyquel is easy to use, it has a user friendly layout that is also intuitive, it's reliable, and it's easy to access records.

Setting reoccurring appointments is very challenging. There should be a drop-down calendar that can be used to set start date, end date and frequency of recurring appointments.

I appreciate the ease that I can schedule out multiple appointments.

Unsure. How many times you have contacted me for a review. It felt like harrassment.

It was easy to use and I did not have to think much. However, the lost of wages isn't worth the ease of use.

If you get a rep who isn't doing what she should be doing, your claims may not get filed in a timely manner. The secondary insurance company won't pay if I don't file within 30 days. I lost tons of money.

The customer service is excellent. My rep, Derek, is aware of problems often before I am and proactively follows up on unpaid claims. Response time to emails is generally within a few hours, always by next day. I am not always easy to work with and have been pleased with his patience and perseverance.

No cons were added to this review