Booking Factory Pricing, Features, Reviews & Alternatives

Booking Factory

Web-based platform for hospitality property management

4.73/5 (11 reviews)

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Booking Factory overview

What is Booking Factory?

Booking Factory is an online hospitality property management solution that offers features such as front desk management, reservation management, and marketing automation. The software targets small properties and independent hotels and can be accessed on any mobile device including smartphones and tablets through the mobile web app. Booking Factory also helps hotels and guest houses to market their business as well as avoid possible over-bookings.

Booking Factory enables front desk employees to print invoices customized to match the branding of their property. Booking Factory’s direct booking engine lets customers book a room directly from the hotel’s website and can connect with sales channels including Expedia and Booking.com to automatically update inventory levels and room prices across all platforms.

The software offers a promotions system that can be incorporated to the hotel’s website to encourage customers to recommend the property to their friends and family. The solution also allows independent hotels to retarget customers who visited their website but did not book a room through Facebook or email.

Additional features provided by Booking Factory include SEO optimization, membership management, and a hotel website builder. The solution helps hotels to reduce their dependency on Online Travel Agents (OTA) and offers Facebook plugin and open APIs for integration with third-party applications.
www.thebookingfactory.com

Pricing

Starting from
$50/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
Booking Factory screenshot: Booking Factory user login pageHotel Management Software - The Booking Factory 60 Second OverviewBooking Factory screenshot: View all bookings on a color-coded calendarBooking Factory screenshot: Add notes to any bookingBooking Factory screenshot: Select the details of a roomBooking Factory screenshot: View the total cost of a roomBooking Factory screenshot: Accept online payments from customers after they've booked

Booking Factory user reviews

Excellent
8

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.5
  4.7
  4.5
Johnny B.

One of the best reservation programs that I have worked with.

Used daily for 1-2 years
Reviewed 2018-01-08
Review Source: Capterra

Pros
It is easy to handle the reservations and a it has good channel administration. The calendar is intuitive and easy to administer.

Cons
There should have been a direct link - one click - to access the original booking, when it comes from for instance booking.com

Response from The Booking Factory


Hey Johnny, You were one of our earliest customers and have seen the most changes!

There is a direct link to the original booking, I will send you an email later of where it is located!

Thanks for the review and as always if you need anything let me know.

Regards, Evan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chelsea A.

Very flexible and effective booking system at a great price- customer service is great!

Used daily for less than 6 months
Reviewed 2017-06-07
Review Source: Capterra

Pros
The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY! The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience!

Response from The Booking Factory


Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sirichol S.

worth the money

Used daily for less than 6 months
Reviewed 2017-04-28
Review Source: Capterra

I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient. However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer. All in all, it's worth the month and it makes my hotel management more efficient. ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.

Pros
- efficient level - makes property management very easy - automatically linked with OTA; booking.com, agoda.com, expedia.com

Cons
- lots of errors - very slow customer support - limited function; export customer data to excel

Response from The Booking Factory


Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :)

Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up.

Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation

Regards, Evan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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David C.

The Booking Factory is a really excellent tool for anyone looking a PMS and integrated booking tool

Used daily for 6-12 months
Reviewed 2018-08-01
Review Source: Capterra

A fully functional, affordable and easy to use booking system that integrated seamlessly into our websites

Pros
Not only is it packed full of valuable features, the team at Booking Factory are incredibly proactive, helpful and patient. The fact that it seemlessly integrates in to any website you build is a key feature for customer usability.

Cons
While not all parts are immediately intuitive, the team at the Booking factory are always on hand to help you out and show you the ropes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David W.

Overall very satisfied

Reviewed 2017-04-28
Review Source: Capterra

Booking Factory is very responsive to questions which I like. I find the back-end user friendly, I just wish there was an easy way to move a customer when they have a room change 2-3 days into their stay. The booking side, where my guests go, could use a little work. If my customer is using a promo code, they have to know to look in the upper left hand corner - then a pop-up box says an offer has been unlocked but it doesn't tell you what the offer is. When you go to the room type you'd like to book you see the unlocked special offer, as well as every other offer currently running - I wish it only showed the offer they'd unlocked with the special code. After that it is user friendly. Also, promo codes are case sensitive - I wish they weren't.

Response from The Booking Factory


Hey David and thanks for the review, I have already had the developer make the adjustment that promo codes are now not case sensitive! And I have given the designer a task to look into the user experience of using promo codes and unlocking deals.

A few of our customer find it difficult on how to handle a guest moving rooms in the middle of a stay, we will look into a special feature to make this easier for the admin side.

Thanks David and any more request please let me know as we are really responsive to make a better product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Booking Factory pricing

Starting from
$50/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

For 1-10 rooms
• Standard: £39/ per month
• Website: £59/ per month
• Channels: £59/ per month
• All-in-One: £79/ per month
For 11-20 rooms
• Standard: £45/ per month
• Website: £79/ per month
• Channels: £79/ per month
• All-in-One: £109/ per month
For 21-50 rooms
• Standard: £75/ per month
• Website: £139/ per month
• Channels: £139/ per month
• All-in-One: £179/ per month
For 50+ rooms
• Contact vendor for pricing details

Booking Factory features

API
Booking Management
CRM
Calendar Management
Channel Management
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Promotions Management
Rate Management
Reservations Management
Room Booking
Third Party Integrations

Activity Dashboard (106 other apps)
Electronic Payments (104 other apps)
Payment Processing (118 other apps)
Reporting & Statistics (133 other apps)
Reporting/Analytics (139 other apps)

Videos and tutorials

Additional information for Booking Factory

Benefits

• Booking Factory offers a hotel marketing platform that combines booking engine, channel manager and hotel website builder features with a PMS (property management system).

• The solution enables customers to cancel a booking and the tool will automatically charge them on the basis of the cancellation policy followed by each property.

• Booking Factory provides a drag and drop interface that lets customers manage their bookings online and the tool will automatically update the available inventory.

• The solution offers email automation features that allow hotel owners to send automatic welcome emails before guests arrive and an invoice email after their departure.

• Booking Factory helps hotels and guesthouses in digital marketing by providing a professional photographer, SEO specialist, and copywriter to optimize their online presence.