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Customer Alliance
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Manage feedback and reviews in a smart and simple way
Table of Contents
Customer Alliance - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Customer Alliance overview
What is Customer Alliance?
Customer Alliance makes it easy to capture, understand, share, and act on feedback.
Customer Alliance is a dynamic tech company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful Software-as-a-Service platform that makes it easy to capture, understand, share, and act on feedback.
Each day, we proudly serve over 5,000 organizations spanning the hospitality, healthcare, automotive, and insurance industries. Our platform delivers a comprehensive view of satisfaction metrics at each customer touchpoint and provides the tools necessary to manage feedback and reviews in a smart and simple way. Like a GPS for the customer journey.
Elevate your online visibility and manage customer feedback without putting in overtime.
Own your customer satisfaction and embrace efficiency with the all-in-one platform for customer reviews, surveys, and satisfaction metrics.
Key benefits of using Customer Alliance
Get set up once and get customer insights forever. Deliver engaging surveys on autopilot and capture feedback across every touchpoint. Connect insights from your customer’s digital and on-site experience, using Email, SMS, QR code, In-web, and In-App surveys. With real-time monitoring of crucial metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) you’ll gain a comprehensive view of each interaction and track satisfaction from start to finish.
Understand feedback:
Transform feedback into actionable, easy-to-understand insights to share with your team. Centralize all customer feedback and every online review in one smart dashboard and uncover the drivers of customer (dis-)satisfaction using our platform’s analytics capabilities.
Share feedback:
Amplify your online presence, drive traffic, improve in search rankings, and showcase trust by automatically distributing and sharing your reviews across platforms, such as Google and TripAdvisor. Display your Customer Alliance widget directly on your website to further drive trust and improve conversions.
Act on feedback:
With actionable insights and the powerful AI Reply Assistant, you're prepared to respond swiftly with unique, personalized responses to your customers' feedback at the push of a button. Our closed-loop feedback system puts the power in your hands, ensuring every customer feels heard putting you on the path to exceed their expectations!
Starting price
Alternatives
with better value for money
Customer Alliance’s user interface
Customer Alliance reviews
Overall rating
4.2
/5
18
Positive reviews
83
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.62/10
5
4
3
2
1
12
3
0
0
3
Pablo A.
CRO
Aladino S.
Marketing Manager
Marcos K.
Owner Manager
Zsuzsanna T.
Quality Manager
Marcos K.
Owner Manager
Who uses Customer Alliance?
Based on 18 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Customer Alliance's key features
Most critical features, based on insights from Customer Alliance users:
All Customer Alliance features
Features rating:
Customer Alliance alternatives
Customer Alliance
Starting from
No pricing info
Birdeye
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No pricing info
Brand24
Starting from
199
Per month
TrueReview
Starting from
49
Per month
Customer Alliance pricing
Pricing plans
Pricing details:
Essential
No pricing info
Features included:
- Add surveys to selected touchpoints
- Show location’s review score on your website
- View satisfaction, effort, and loyalty over the customer journey
Standard
No pricing info
Features included:
- Automatically send custom surveys via email
- Add surveys to your website, location (QR code) emails or app
- Distribute reviews to various online portals
Professional
No pricing info
Features included:
- Use advanced analytics to track customer satisfaction, effort, and loyalty over time
- Discover a deep understanding of your customers with AI text analytics
Enterprise
No pricing info
Features included:
- Connect to in-house BI tools using our enterprise API
- Migrate historical data
Basic
No pricing info
Features included:
- Use basic analytics to understand your online reputation
- Respond to online reviews in one place
- Show your reviews & score on your website
User opinions about Customer Alliance price and value
Value for money rating:
To see what individual users think of Customer Alliance's price and value, check out the review snippets below.
Pablo A.
CRO
Aladino S.
Marketing Manager
Customer Alliance integrations (9)
Integrations rated by users
We looked at 18 user reviews to identify which products are mentioned as Customer Alliance integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Customer Alliance support options
Typical customers
Platforms supported
Support options
Training options
Customer Alliance FAQs
Customer Alliance has the following pricing plans:
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Customer Alliance?
Customer Alliance has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Customer Alliance support?
Customer Alliance supports the following languages:
Spanish, French, English, Italian, Polish, German, Bulgarian, Chinese (Simplified), Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Japanese, Norwegian (Bokmal), Portuguese, Portuguese, Romanian, Slovak, Slovenian, Swedish, Turkish
Q. Does Customer Alliance offer an API?
Yes, Customer Alliance has an API available for use.
Q. What other apps does Customer Alliance integrate with?
Customer Alliance integrates with the following applications:
Meta for Business
Q. What level of support does Customer Alliance offer?
Customer Alliance offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum