Hostaway vs Maestro PMS Comparison

Overview

Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability, and...

Maestro PMS offers hotels, resorts and multi-property groups 20+ integrated modules, on premise or cloud, mobile & touchless,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(51)

5

4

3

2

1

33

13

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.2

(22)

5

4

3

2

1

9

10

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.
Integrates with a number of good channels for STRs and they have very responsive customer service.
International user friendly. I am able to give my clients a few choices so that can decide what is best for their budget.

Pros

Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule.
The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.
We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time.

Cons

TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.

Cons

Naming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague.
This system was so confusing at first. I came from using Opera.
I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features54
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Business Intelligence
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gift Card System
  • ID Scan
  • Inbox Management
  • Invoice Management
  • Loyalty Program
  • Member Account Access
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Partner Portal
  • Predictive Analytics
  • Price Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Scheduled Reporting
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Web Analytics
  • Website Integration
  • Website Management
  • Work Order Management
  • Total features48
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Ad hoc Query
  • Ad hoc Reporting
  • Administrative Reporting
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Business Intelligence
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact History
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Gift Card System
  • ID Scan
  • Inbox Management
  • Invoice Management
  • Loyalty Program
  • Member Account Access
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Partner Portal
  • Predictive Analytics
  • Price Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Scheduled Reporting
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Web Analytics
  • Website Integration
  • Website Management
  • Work Order Management

Integrations

  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations3
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hostaway vs. Maestro PMS

See how Hostaway and Maestro PMS stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.