Maestro PMS Pricing, Features, Reviews & Alternatives

Maestro PMS

cloud PMS & on-premise PMS, browser & windows hotel software

4.26/5 (23 reviews)

Maestro PMS overview

What is Maestro PMS?

Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience.

Pricing

Pricing options
One time license
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Mexico

Supported languages

English
Maestro PMS screenshotMaestro PMS screenshotMaestro PMS screenshotMaestro PMS screenshotMaestro PMS screenshot

Maestro PMS user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  3.8
  4.3
Chris B.

Fantastic customer support drives feature rich PMS

Used daily for 2+ years
Reviewed 2017-10-18
Review Source: Capterra

Pros
The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Cons
As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Baris G.

Maestro is a great PMS

Used daily for less than 6 months
Reviewed 2020-11-21
Review Source: Capterra

Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

Pros
Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

Cons
Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Madison D.

Maestro PMS

Used daily for 1-2 years
Reviewed 2019-07-02
Review Source: Capterra

Pros
I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Cons
The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Response from NORTHWIND


Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Ryan B.

Used it for 7 years

Used daily for 2+ years
Reviewed 2019-02-18
Review Source: Capterra

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

Pros
Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.

Cons
The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Erin E.

Maestro Review

Used daily for 2+ years
Reviewed 2019-07-12
Review Source: Capterra

Over all, we like using Maestro PMS.

Pros
Transaction details, Customer Support, Auditing Reports

Cons
Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

Response from NORTHWIND


Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Maestro PMS pricing

Pricing options
One time license
View Pricing Plans

Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or info@maestropms.com for detailed and personalized pricing information.

Maestro PMS features

API
Booking Management
CRM
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
Third Party Integrations

Activity Dashboard (97 other apps)
Calendar Management (114 other apps)
Channel Management (89 other apps)
Electronic Payments (94 other apps)
Payment Processing (114 other apps)
Promotions Management (95 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Maestro PMS

Key features of Maestro PMS

  • 360 degree feedback
  • Ad hoc query
  • Ad hoc reporting
  • Booking maangement
  • Built-in accounting
  • Business intelligence
  • CRM
  • Call accounting
  • Catering
  • Communication management
  • Conference / meeting management
  • Contact database
  • Contact history
  • Contact management
  • Customer accounts
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer service analytics
  • Dashboard creation
  • Data export
  • Data visualization
  • Email integration
  • Extended stay
  • Feedback automation
  • Feedback collection
  • Feedback management
  • Front desk management
  • GDS/OTA integration
  • Gift card system
  • Group management
  • Guest experience management
  • Housekeeping management
  • ID scan
  • Loyalty program
  • Maintenance management
  • Marketing automation
  • Member account access
  • Mobile integration
  • Multi-channel communication
  • Multi-channel marketing
  • Multi-location
  • Multi-property
  • Online booking
  • Online booking integration
  • POS
  • POS integration
  • Point of Sale (POS)
  • Predictive analytics
  • Rate management
  • Real time analytics
  • Real time reporting
  • Reporting & statistics
  • Reviews management
  • Room booking
  • SMS integration
  • Sales & operations planning
  • Self service portal
  • Single property
  • Social media integration
  • Spa & activities
  • Spa/activity management
  • Summary reports
  • Surveys & feedback
  • Third party integration
  • Travel agent bookings
  • Vacation rental
  • Website integration
  • Wireless network support
  • Work order management
  • Yield management
View All Features

Benefits

Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database.

Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment.

Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales & catering, spa & activities, Xpress wireless check-in (iPad), retail & fine dining POS, plus guest experience management for satisfaction feedback and evaluation.

An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc.

Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue.