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Maestro PMS

cloud PMS & on-premise PMS, browser & windows hotel software

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Maestro PMS Pricing, Features, Reviews and Alternatives

Maestro PMS product overview

What is Maestro PMS?

Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience.

Key benefits of using Maestro PMS

  • Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database.


  • Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment.


  • Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales & catering, spa & activities, Xpress wireless check-in (iPad), retail & fine dining POS, plus guest experience management for satisfaction feedback and evaluation.


  • An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc.


  • Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    Maestro PMS pricing information

    Value for money

    4.2

    /5

    23

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Maestro PMS features

    Functionality

    4.0

    /5

    23

    Total features

    51

    4 categories

    Most valued features by users

    Reservations Management
    Online Booking
    Booking Management
    Reporting & Statistics
    Third Party Integrations
    Reporting/Analytics
    CRM
    Room Booking

    Functionality contenders

    Maestro PMS users reviews

    Overall Rating

    4.3

    /5

    23

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.42/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    10

    2

    1

    0

    Pros
    The opportunities to customize our property to our liking is very beneficial. The analytics that come with the PMS are outstanding.

    AR

    Anonymous Reviewer

    The product is great and easy to use once you have had training on it. The vendor is amazing and the support has been excellent.

    SP

    Samantha P.

    Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

    BG

    Baris G.

    Cons
    I am used to operating many windows at once. This system is very stubborn you cannot even easily escape a rating query without making a reservation.

    MP

    Monica P.

    This system was so confusing at first. I came from using Opera.

    MP

    Monica P.

    Connectivity to other programs. We have had a very difficult time finding a CRM that has two-way communication with Maestro.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Fantastic customer support drives feature rich PMS

    Reviewed 5 years ago
    Pros

    The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

    Cons

    As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Maestro is a great PMS

    Reviewed 2 years ago

    Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

    Pros

    Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

    Cons

    Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Maestro PMS

    Reviewed 3 years ago
    Pros

    I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

    Cons

    The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

    Vendor response

    Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Used it for 7 years

    Reviewed 3 years ago

    I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)

    Pros

    Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a...

    Cons

    The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Maestro Review

    Reviewed 3 years ago

    Over all, we like using Maestro PMS.

    Pros

    Transaction details, Customer Support, Auditing Reports

    Cons

    Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON

    Vendor response

    Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns.

    Maestro PMS FAQs and common questions

    Q. What type of pricing plans does Maestro PMS offer?

    Maestro PMS has the following pricing plans:
    Pricing model: One Time License


    Q. Who are the typical users of Maestro PMS?

    Maestro PMS has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Maestro PMS support?

    Maestro PMS supports the following languages:
    English


    Q. Does Maestro PMS support mobile devices?

    Maestro PMS supports the following devices:
    Android, iPad, iPhone


    Q. Does Maestro PMS offer an API?

    Yes, Maestro PMS has an API available for use.


    Q. What level of support does Maestro PMS offer?

    Maestro PMS offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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