Hostaway vs ResNexus

Buildium

ResMan

DoorLoop

Buildium is a comprehensive property management software that helps property managers streamline their day-to-day operations. With features like property accounting, online leasing, resident portals, and maintenance management, Buildium provides a centralized platform to control tasks, offer top-notch experiences, and uncover new revenue opportunities.

ResMan simplifies multifamily & affordable housing management. Effortless finances, seamless engagement, robust marketing, and compliance made easy. User-friendly interface, real-time insights, unparalleled support. Elevate your property management experience. Choose ResMan today.

DoorLoop is redefining property management software as the AI-native operating platform for innovative property management teams. 

Owner and Manager

Their AI contact is not very helpful in resolving issues and I don't recommend for their first line of support when just getting started with Hostaway.

Owner

The customer service team, and specifically [sensitive content hidden] has provided timely and supportive guidance as I continue to build in my own independence on the platform.

Office Manager

Amazing customer service - the guidance was very communicative and thorough; all of my questions were answered and everything was demonstrated to me in great detail so that I fully understand how to use the platform to its full potential.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform. 

Grow your business, automate guest communication, sync listings across channels like Airbnb, and boost direct bookings from one unified platform.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Catering Management

Channel Analytics

Channel Management

Collaboration Tools

Commission Management

Communication Management

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Discount Management

Document Management

Drag & Drop

Dynamic Pricing

Electronic Payments

Electronic Signature

Email Management

Email Templates

Employee Management

Event Calendar

Expense Tracking

Extended Stay

Financial Management

For Hospitality Industry

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Guest Tracking

Housekeeping Management

Inbox Management

Incentive Management

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Listing Management

Loyalty Program

Maintenance Management

Maintenance Scheduling

Marketing Automation

Marketing Management

Mobile Access

Mobile App

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Channel Sync

Multi-Currency

Multi-Language

Multi-Location

Multi-Property

Occupancy Management

Online Booking

Online Payments

Opportunity Management

Order Management

Owner Portal

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Price/Margin Management

Promotions Management

Property Database

Property Management

By industry, Hostaway reviewers are most commonly professionals in hospitality (46%). The most frequent use case for Hostaway cited by reviewers is channel management (52%).

Users and use cases

Some reviewers appreciate Hostaway’s transparent pricing and say the included features justify the cost, especially for larger portfolios. However, some users report high costs for small operators, hidden fees, and insufficient pricing transparency.

Value for money

The Hostaway integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Hostaway), PriceLabs (a revenue management product, 4.8), and Vrbo (a vacation rental product, 4.2).

Integrations

Hostaway is a channel management program offering key features such as data synchronization, guest communications, calendar management, reservations management, channel management, and online booking, among others.

Hostaway

Web-based

Android

Windows

Linux

iPad

iPhone

Guesty Lite

Hostfully

Hospitable.com

Guesty

OwnerRez

Lodgify

iGMS

Cloudbeds

Uplisting

Hostify

CiiRUS

Zeevou

Avantio

Streamline

Smoobu

Hosthub

Tokeet

Amenitiz

Payment processing limitations

The new payment changes were hard to follow for me....even having the Help Centre notes did not give me the day to day instructions.

Property Manager

The app does not have the function to be able to send payment directly from the Software to homeowners.

58% of reviewers feel negative about Hostaway’s payment integration. Some users report issues with Stripe integration, including incorrect financial data flow and lack of support for installment payments or alternative processors like PayPal. Reviewers indicate that manual adjustments are often required, and automated credit card processing is missing for some channels. They say onboarding sometimes lacks clear instructions for payment setup, and payment-related features can be unintuitive. Users mention that these limitations create extra work and uncertainty in managing guest and owner payments.

Account and integration challenges

There is no "Cancel button" in the billing section. Once you ask for cancel, you will start to suffer from lack of support.

63% of reviewers feel negative about Hostaway’s account management. Some users report difficulties with syncing reservations and listings, especially with platforms like Airbnb and VRBO, leading to double bookings or lost data. Reviewers indicate that canceling or pausing accounts is cumbersome, with delayed or unresponsive support. They mention problems with billing transparency, unexpected charges, and lack of easy cancellation options. Users say time zone differences and slow response times can further complicate managing accounts, impacting their business operations and causing frustration.

Messaging system shortcomings

lots of errors when trying to integrate with other systems, cleaning task system is not very organized and efficient, no notifications section in apps, new messages do not always appear on top, causing messages to get missed,...

manager

integrating VRBO  not able to access old messages

49% of reviewers feel negative about Hostaway’s messaging features. Some users report delays and lag in message delivery, making it easy to miss important communications. Reviewers indicate that integration with platforms like Booking.com and VRBO is incomplete, requiring them to manage messages outside Hostaway. They say the mobile app lacks notification reliability and translation features, and the inbox interface can be confusing. Users mention that these issues disrupt efficient communication with guests and team members, leading to duplicated work and missed messages.

Frequent technical glitches

Associate Manager, Content 

Other issues with stability / crashing / load times can arise with a high number of properties connected.

40% of reviewers feel negative about Hostaway’s bugs and technical issues. Some users report recurring glitches, crashes, and delayed system responses that disrupt daily operations. Reviewers indicate that resolving issues often takes longer than expected, with support sometimes slow to address problems. They say integration bugs, especially with external platforms, and ongoing system errors can be frustrating. Users mention that these technical challenges create additional work and uncertainty, impacting their confidence in the platform’s reliability.

High and opaque pricing structure

IT Director

Initial up-front integration cost is a bit high.

Not to mention the fact that our pricing was not being seen my guest so they were booking the property for 100+ dollars less than what the nightly rate should be.  

41% of reviewers feel negative about Hostaway’s pricing. Some users report that the software is expensive compared to alternatives, with unclear or variable pricing and hidden fees. Reviewers indicate that charges for onboarding, additional listings, or features can be unexpected. They say the minimum pricing model doesn’t suit smaller hosts, and dynamic pricing tools are less robust than competitors. Users mention that lack of transparency and billing errors make it difficult to predict costs, causing frustration and sometimes leading them to consider switching platforms.

Comprehensive rental management tools

President

Hostaway has most of the features for vacational rental property management, including Auto messages, Accounting, Channel integration Airbnb, VRBO, Google vacational rental, Direct booking website.

Has all the features to run my seasonal vacation property management business.

91% of reviewers feel positive about Hostaway’s vacation rental management capabilities. Users think the platform centralizes all major functions needed for short-term rental businesses, including channel integration, automated messaging, and accounting. Some reviewers find it simplifies managing multiple listings across platforms like Airbnb and VRBO, streamlining operations. They appreciate the ease of scaling up as their portfolios grow and note that automation reduces manual work. Reviewers indicate that Hostaway’s features help both new and experienced managers run their businesses more efficiently and professionally.

Continuous feature enhancements

Property Management Manager

With monthly Webinars & updates to new products, We are happy to grow along side Hostaway.

Operations Manager

They are continuing to lead the market, grow their team, and improve their platform.

92% of reviewers feel positive about Hostaway’s improvements and updates. Some users report that the platform frequently rolls out new features and enhancements, helping their businesses adapt and grow. Reviewers appreciate that their feedback is often incorporated into updates, and they find the company responsive to suggestions. Some users say timely improvements and regular webinars keep them informed and engaged. They indicate that ongoing development makes the software more efficient and scalable, supporting business expansion. Users think the dedication to product evolution is a key factor in their decision to continue using Hostaway.

Effective training and guidance

Director

I got to learn all the basics that I need to start using the platform and I have the confidence of knowing that there is continued support.

Recording the sessions to consolidate my learning was a great idea as so much was covered in 1 hour and this was so useful for me.

89% of reviewers feel positive about Hostaway’s training and learning curve. Some users say training sessions are comprehensive and tailored to their pace, helping them understand both basic and advanced features. Reviewers appreciate having access to recorded sessions and ongoing support, which makes learning less stressful. They find that trainers are patient and adapt to individual learning needs, making it easier to become comfortable with the software. Users indicate that effective training enables them to maximize the platform’s potential for their business.

Supportive onboarding experience

Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties.

General Manager

Hostaway provided us with an outstanding onboarding experience! Since the beginning our specialist took care of us with a professional and friendly approach, we felt we have the right partner, who understands perfectly our needs and concerns.

91% of reviewers feel positive about Hostaway’s onboarding process. Some users say dedicated onboarding specialists provide personalized guidance, making setup and learning less overwhelming. Reviewers appreciate having a knowledgeable point of contact who addresses their specific needs and answers questions promptly. They find that onboarding sessions are structured and paced to help them absorb information effectively. Users indicate that the onboarding team’s patience and availability are valuable, especially when migrating multiple properties. Some reviewers feel this support helps them gain confidence and quickly become productive with the platform.

Partner

Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks.

The platform's ability to reliably sync calendars, listings, and pricing across major Online Travel Agencies (OTAs) like Airbnb, Vrbo, and Booking.com, all from one centralized dashboard, is a massive time-saver.

The automation tools save me a ton of time with guest messaging, scheduling, and payments, and the reporting makes it easy to track revenue and performance.

This feature effectively eliminates the anxiety of double-bookings and ensures maximum visibility across all sales channels, which is absolutely critical for scaling a property management business.

Manager

Managing listings, calenders, and messages across different booking platforms is convenient, and the automation features help reduce some of the manual work.

Customer support has been responsive and helpful when we’ve needed assistance, and the platform continues to evolve with new features that support professional property managers — not just individual hosts.

Virtual Assistant – Guest Services Agent

The platform is user-friendly and offers a wide range of features that help streamline our property management tasks — from automated messaging and channel management to calendar syncing and reporting.

Area Manager

The most likeable aspect is the automated features for important tasks such as messaging, pricing, and cleaning schedules, saving more time, hence more income!

From syncing channels to configuring fees and customizing the booking engine, [sensitive content hidden] made sure I understood not just how to do things, but why they mattered. While the platform itself has a learning curve and setup can be time-consuming, having a dedicated onboarding specialist like [sensitive content hidden] made it feel manageable and even empowering.

Tourist manager

Customer support, Booking, User interface, Easy, messaging via inbox, automations, templates, payment links

Hostaway vs ResNexus Comparison (2026)

Hostaway

ResNexus

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives