Hostaway vs ReservationKey Comparison

Overview

Hostaway is a channel management solution for vacation rental properties which automatically syncs rates, availability, and...

ReservationKey is a reservation & booking management solution for vacation rental businesses, bed & breakfasts, hotels, &...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(51)

5

4

3

2

1

33

13

3

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.9

(88)

5

4

3

2

1

80

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.
Integrates with a number of good channels for STRs and they have very responsive customer service.
International user friendly. I am able to give my clients a few choices so that can decide what is best for their budget.

Pros

The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use.
We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys.
The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking.

Cons

TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES. Interface confusing terrible customer support saw no value tried to cancel multiple times.
They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner.
Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings.

Cons

Just 1 thing missing: for bookings where more than 1 invoice needed (ex. touroperator orders and pay for room - guest pay for food and extras) you have to add 2 bookings and hide 1 of them.
However, that may be more a function of how I work rather than a problem with ReservationKey.
I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features54
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Database Integration
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Expense Tracking
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • Partner Portal
  • Price Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Sales Tax Management
  • Status Tracking
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • iCalendar Support
  • Total features43
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Client Management
  • Client Portal
  • Commission Calculations
  • Commission Management
  • Communication Management
  • Credit Card Integration
  • Credit Card Processing
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Synchronization
  • Data Visualization
  • Database Integration
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Expense Tracking
  • Inbox Management
  • Inventory Management
  • Invoice Management
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Online Booking Integration
  • PCI DSS Compliance
  • Partner Portal
  • Price Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Receiving
  • Recurring Tasks
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Role Management
  • Room Booking
  • SMS Integration
  • Sales Reporting
  • Sales Tax Management
  • Status Tracking
  • Task Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • User Management
  • Web Traffic Reporting
  • Website Integration
  • Website Management
  • iCalendar Support

Integrations

  • Total integrations6
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations1
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hostaway vs. ReservationKey

See how Hostaway and ReservationKey stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.