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ReservationKey Logo

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Reservation management for the lodging industry

(3)

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ReservationKey Pricing, Features, Reviews and Alternatives

ReservationKey FAQs

Q. What type of pricing plans does ReservationKey offer?

ReservationKey has the following pricing plans:
Starting from: $37.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of ReservationKey?

ReservationKey has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ReservationKey support?

ReservationKey supports the following languages:
Portuguese, English, Danish, Norwegian (Bokmal), Spanish, Irish, Hungarian, Swedish, Italian, French, German


Q. Does ReservationKey offer an API?

No, ReservationKey does not have an API available.


Q. What other apps does ReservationKey integrate with?

ReservationKey integrates with the following applications:
authorize.net


Q. What level of support does ReservationKey offer?

ReservationKey offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

ReservationKey product overview

Price starts from

37

Per month

Usage Based

What is ReservationKey?

ReservationKey is a reservation and booking management solution for vacation rental businesses, bed and breakfasts, hotels, and other rental property businesses. The cloud-based platform offers tools for managing bookings, calendars, availability, payments, channels, and more from one central platform. The online reservation system serves the hotel and lodging industry by allowing users to manage their bookings, track the availability of rooms on any given date, process payments via credit card, and integrate with third party channels such as Airbnb, Booking,com, Expedia, HomeAway, and more to facilitate and synchronize bookings.

Key benefits of using ReservationKey

• Integrate with third party booking channels such as Expedia, Booking.com, and Airbnb in order to receive bookings through their platforms.

• Ensure that all channels are displaying true, real-time information as ReservationKey automatically synchronizes data from across booking platforms.

• Automate tasks such as email confirmations, search activity tracking, and reporting in order to save time and effort.

• Generate custom reports on metrics such as room availability, occupancy, expenses, income, commission, housekeeping, and more.

• Manage bookings within ReservationKey and view availability in real time, track customer history, change bookings using the drag and drop tool, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum

Training options

Videos
Live Online
In Person
Documentation

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Starting from

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Why am I seeing this?

ReservationKey pricing information

Value for money

5.0

/5

100

Starting from

37

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ReservationKey features

Functionality

4.8

/5

100

Total features

50

5 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Calendar Management

Functionality contenders

ReservationKey users reviews

Overall Rating

4.9

/5

100

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.77/10
Rating distribution

5

4

3

2

1

92

8

0

0

0

Pros
We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.
The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking.
The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use.
Cons
I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.
I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business.
Now if I'm really picky, the guests' state should have a drop down menu to chose from.

Overall rating contenders

Mv
AvatarImg

Michael v.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Unless you are a chain hotel, there is no reason to use anything else.

Reviewed 5 years ago

Pretty much flawless.....We've been using this system for about a decade now....I think it's gone down a total of 4 times during that decade (that's definitely over 99.99% uptime). Any downtime is minimal (usually a few minutes,) and things come back up with minimal hiccoughs. Honestly...this software...it's perfect for small-medium businesses.

Pros

Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable. I have used many different PMSs in my career, for both large chain, and small boutique hotels.

Cons

It would be nice to be able to have different custom fields based on the type of customer (Transient, group, business traveler, or a monthly tenant.) Rather than the same fields for every reservation. I wish the payment details report could also show taxes and levies (if any) paid for each line item. The expense reports need a bit of work...but they are INCREDIBLY helpful for smaller business...

RS
AvatarImg

Roberty S.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Bang for the Buck

Reviewed 3 years ago

Overall the system is very stable with only very seldom outages and when that happens, it's usually fixed within minutes. It is an online system and it gives access from anywhere in the world to make, change or cancel reservations and it's always up to date! We are very happy with this solution.

Pros

We are using this system since 2012 and it's a perfect and very affordable solution for small motels like ours. We would highly recommend this system to anyone in this segment of business as we have brought several new customers to ReservationKey in the past.

Cons

Are there features that we would like to see? Sure, there is always something missing but overall for the price, this system is perfect. I have not seen anything in this price range that can do what ReservationKey does. Our only request as a feature would be, that rooms can be individually set up with minimum nights stays or different prices without using the Adjustment Rate feature. This would be helpful when there are rooms requiring two nights and some do not because two nights can not be offered.

AG
AvatarImg

Alena G.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works perfectly for small businesses

Reviewed 6 years ago
Pros

User friendly and easy to use, doesn't require much time to master it

Cons

Regular glitches when working with big reservations

Vendor response

Thank you for being a long time user of the software. While the system works best for reservations six month or less, it should also handle longer ones. We are always working to improve and regularly updating the system to better handle our client's needs.

NC
AvatarImg

Natalie C.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Lodging software

Reviewed 3 years ago

Experience is mostly positive. Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance.

Pros

Very reasonable price for a small lodging facility. Never have problems overbooking. Easy to input reservations for our end and the customers end.

Cons

Sometime I have problems adding features on our end. Not able to talk to someone about this. I can send a message but they want you to check their list of problems/concerns that another user had to see how it was solved. This can be frustrating it would be easier to have a live chat or talk to someone for problems

LD
AvatarImg

Linde D.

Leisure, Travel & Tourism, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Flexible and Responsive

Reviewed 6 years ago
Pros

I've been using Reservationkey for years. It is reasonably priced, very versatile, so I can set up an interface that I prefer. It links well with other sites like MyAllocator, so all of my sites are in sync, which helps prevent double bookings. Most of all, the representative is very responsive. If I don't understand something or I want to do something unusual, he helps me get the problem solved quickly and graciously. Reservationkey is constantly being expanded and improved, so I am even more satisfied with it now than when I first started using it.

Cons

It can be wonky, sometimes I have to use a little html to get exactly what I want, but that just adds to the flexibility. I'm sure that if you don't know any html, the representative would take care of your needs directly, though.

Vendor response

Thank you for your very nice comments. Yes, by adding HTML to most of our fields it is possible to really get creative in what you can do. As you've noted, we are happy to help out with this whenever anyone has questions about it.

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