ReservationKey Pricing, Features, Reviews & Comparison of Alternatives

ReservationKey

Reservation management for the lodging industry

4.91/5 (88 reviews)

ReservationKey overview

What is ReservationKey?

ReservationKey is a reservation and booking management solution for vacation rental businesses, bed and breakfasts, hotels, and other rental property businesses. The cloud-based platform offers tools for managing bookings, calendars, availability, payments, channels, and more from one central platform. The online reservation system serves the hotel and lodging industry by allowing users to manage their bookings, track the availability of rooms on any given date, process payments via credit card, and integrate with third party channels such as Airbnb, Booking,com, Expedia, HomeAway, and more to facilitate and synchronize bookings.

Businesses can use ReservationKey to create a custom, mobile friendly booking system in order to facilitate self service bookings by customers. The booking engine can be adapted to fit business needs by editing the theme and number of pages on the site. The ReservationKey backend allows employees to view room availability, move reservations using the drag and drop interface, check reservation details, and manage waiting lists or gift cards. Payments can be processed online using a selection of providers including PayPal, Authorize.net, and more, and users are able to control prices of deposits or any other additional payments.
reservationkey.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Brazil, Mexico

Supported languages

English, Danish, French, German, Hungarian and 6 other languages, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish
ReservationKey screenshot: Drag & drop bookings to change them, and quickly view availability for each roomIntroduction to ReservationKeyReservationKey screenshot: Utilize the embeddable calendar to facilitate online, self service bookingsReservationKey screenshot: Edit the booking engine to create a custom look & feelReservationKey screenshot: View reservation details for each customer

ReservationKey reviews

Excellent
80

Very good
8

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  4.7
  4.9
Robert Klie

Reservation Key is Invaluable to my Business

Used daily for 2+ years
Reviewed 2018-10-11
Review Source: Capterra

I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Pros
Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.

Cons
There really is nothing I am unhappy with.

Response from ReservationKey


Thank you for your very nice and supportive comments!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daryl Ann Kyle

I love Reservation Key!

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Pros
First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!

Cons
This software goes above and beyond my expectations. So grateful!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Burney Baron

ReservationKey is a good value

Used daily for 2+ years
Reviewed 2018-10-13
Review Source: Capterra

ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up.

Pros
The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms.

Cons
1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources.

Response from ReservationKey


It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Natalie Cline

Great company, reasonable price, good support

Used daily for 2+ years
Reviewed 2020-08-20
Review Source: Capterra

Good experience. Cannot talk to a person if having problems but they do respond promptly to email

Pros
Reasonable price, ease of using once set up. Responds to email promptly. Does have a area for recent problems and how to solve

Cons
set up or changes can be stressful for persons that are not tech literate. Not able to talk to a person if you have questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron Leonard

Best Bang for your Buck

Used daily for 2+ years
Reviewed 2019-06-14
Review Source: Capterra

We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8 We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Pros
Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades

Cons
There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ReservationKey pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

ReservationKey ricing is based on the number of units being managed. Prices range from $29/month for 4 units, up to $467/month for up to 500 units.

See http://www.reservationkey.com/pricing.html for ReservationKey pricing information.

ReservationKey features

Activity Dashboard
Availability Management
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Online Booking Integration
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration

API (81 other apps)
Automatic Notifications (56 other apps)
Billing & Invoicing (60 other apps)
Invoice Management (59 other apps)
Price Management (59 other apps)

Videos and tutorials

Additional information for ReservationKey

Key features of ReservationKey

  • Activities Booking
  • Activity Dashboard
  • Administrative Tools
  • Automatic Notifications
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar / Reminder System
  • Car Booking
  • Centralized Management
  • Customer Support
  • Fee / Commission Management
  • Front Desk Management
  • GDS / OTA Integration
  • GDS/OTA Integration
  • Group Reservations
  • Housekeeping Management
  • Housekeeping Scheduling
  • Loyalty Program
  • Multi-Property
  • Online Booking
  • Online Payments
  • Onsite Payment Processing
  • Owner Statements
  • Payment Plans
  • Payment Processing
  • Price Management
  • Rate Management
  • Reporting / Analytics
  • Reporting/Analytics
  • Revenue Reporting
  • Room Booking Management
  • Serves Vacation Rental
  • Single Property
  • Small Accommodation
  • Tax Management
  • Third Party Booking
  • User Access Controls
  • Vacation Rental
View All Features

Benefits

• Integrate with third party booking channels such as Expedia, Booking.com, and Airbnb in order to receive bookings through their platforms.

• Ensure that all channels are displaying true, real-time information as ReservationKey automatically synchronizes data from across booking platforms.

• Automate tasks such as email confirmations, search activity tracking, and reporting in order to save time and effort.

• Generate custom reports on metrics such as room availability, occupancy, expenses, income, commission, housekeeping, and more.

• Manage bookings within ReservationKey and view availability in real time, track customer history, change bookings using the drag and drop tool, and more.