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Hotello
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Because your priority is hospitality
Table of Contents
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Hotello - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Hotello overview
What is Hotello?
Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests.
Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Moreover, Humans are at the heart of our solutions' development to make their work simple, efficient and pleasant while reducing manual tasks. This allows them to have free time for what matters, be present for their guests.Hotello provides front office features such as regular inventory management, automated backup routine, night audit, invoicing, check-in and check-out. The solution’s operations management functionalities include user control, security control, an internal communication system, and an integrated agenda with events and calendar notes. Hotello enhances hotel occupancy rates thanks to tools such as an availability chart, booking engine and email marketing tools.
Hotello simplifies overall hotel management with features for budgeting, room allocation and automatic e-mailing. Other features of the software include reviews management, group management, maintenance management and guest experience management.
Hotello’s guest preference management feature keeps a record of stay history, allergies, etc., so that returning guests can be well catered for. The solution also offers part owner management, automatic invoice transmission, reminders and thank you letters. The solution is available in two languages; English and French.
Key benefits of using Hotello
• Hotello helps to maximize a hotel's occupancy rates with tools such as availability chart, booking engine, and email marketing.
• Tools for data export, forecasting charts, comparison graphs, and yield management help hotels to maximize their profitability.
• Hotello provides front office features such as regular inventory management, automated backup routine, night audit, invoicing, check-in and check-out.
• Equip - the mobile app provided by Mingus - provides a quality management system for hotel managers to manage work orders, maintenance, customer service, and inspections from a simple but powerful interface.
Starting price
per year
Alternatives
with better value for money
Hotello’s user interface
Hotello pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.5
Customer support
4.7
Reviews sentiment
What do users say about Hotello?
Reviewers indicate Hotello is easy to use, intuitive, and user-friendly, helping them manage daily tasks efficiently. They find the interface clear and quick to learn, and say it adapts well to new trends, though some mention minor improvements could enhance speed and usability. They appreciate how it simplifies rate and inventory management, and enables smooth onboarding for new staff.
Users report the customer support team is responsive, helpful, and proactive in resolving issues, keeping them informed about updates and new features. They value the marketing and sales management tools, noting that cloud access, data analysis, and integrated modules support business operations.
Select to learn more
Who uses Hotello?
Based on 89 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Hotello's key features
Most critical features, based on insights from Hotello users:
All Hotello features
Features rating:
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Starting from
1
Per year
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Hotello pricing
Value for money rating:
Starting from
1
Per year
User opinions about Hotello price and value
Value for money rating:
To see what individual users think of Hotello's price and value, check out the review snippets below.
Olesya K.
receptionist
Bethanie B.
Front desk
Hotello integrations (4)
Top integrations
Hotello customer support
What do users say about Hotello customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of Hotello customer support.
Widely noted by reviewers, Hotello's customer support is highly responsive and saves users time when issues arise.
A subset of reviewers appreciate the team's proactive approach, offering helpful updates and clear communication.
Multiple users mention the support team is easily reachable, friendly, and provides quick, efficient assistance.
Support options
Training options
To see what individual users say about Hotello's customer support, check out the review snippets below.
“The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.”
Daniel C.
Revenue manager
“Excellent technical support and they keep updating you with new tools or services available.”
Catherine G.
Convention services manager
“could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.”
Emilie G.
Chief Receptionnist
Hotello FAQs
Hotello has the following pricing plans:
Starting from: $1.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Hotello?
Hotello has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Hotello support?
Hotello supports the following languages:
English, French
Q. Does Hotello support mobile devices?
Hotello supports the following devices:
Android, iPad
Q. Does Hotello offer an API?
Yes, Hotello has an API available for use.
Q. What level of support does Hotello offer?
Hotello offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)