RoomKeyPMS Pricing, Features, Reviews & Comparison of Alternatives


Cloud-powered hotel property management system

4.01/5 (44 reviews)

RoomKeyPMS overview

RoomKeyPMS is a cloud-powered hotel property management system that offers hoteliers a single platform from which to streamline hotel operations. Incorporating a mobile-friendly booking engine, service management integrations and detailed reporting, RoomKeyPMS aims to provide users with a smart hotel property management solution.

In order to help users manage hotel properties effectively, RoomKeyPMS equips users with the tools to manage guests, staff and reservations efficiently. With the mobile-friendly booking engine, RoomKeyPMS enables users to capture and organize reservations in real time on tablet or smartphone devices. Besides reservations, users can manage other front desk operations including walk-in guests, posting charges and payment processing. Since RoomKeyPMS supports POS integration, users can handle electronic payments quickly and securely.

Further to POS integration, RoomKeyPMS supports integration with numerous sales, catering, guest management and revenue management partner interfaces. Moreover, RoomKeyPMS has a REST API which allows users to extract and utilize key data from their hotel or chain environment. As well as integrations, RoomKeyPMS facilitates valuable business insights with up-to-the-minute reporting.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Canada

Supported languages

RoomKeyPMS screenshot: Gain business intelligence insight RoomKeyPMS your single integrated hotel software provider.RoomKeyPMS screenshot: Access GuestProfile RoomKeyPMS screenshot: Book online with the RoomKeyPMS BookingEngineRoomKeyPMS screenshot: Review reservations with TapeChartRoomKeyPMS screenshot: View hotel property dashboard

RoomKeyPMS reviews

Value for money
Ease of use
Customer support
Jeannette Clarke

Simply the BEST!

Reviewed 2015-08-04
Review Source: Software Advice

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Read the full review

A. Short

Provides everything we need and is constantly innovating.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively. Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Read the full review

Justin Smucker

management functions, set up functions, shift functions, night audit functions

Reviewed 2015-07-17
Review Source: Capterra

Pros --There has been a lot of very nice features that have helped us serve our Guests better. - The quick access to information on the home screen. - Quick Check-in and Check-out processes - Intuitive nature of the software (anticipates what the clerk needs to do next) - Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great - Functionality of the Rate Wizard has been tremendous. This has allowed our properties to do more Revenue Management and Promotional Rates. - The updates that happen so frequently are very nice. It feels like things are always being looked at and worked on. - RoomKey Insight page is very nice for getting certain reports/information. - Advanced search is excellent - Website Interface and online booking is good. Cons -- - Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals there are a lot of good reports, but I believe the reporting could be better. - No inventory for Guest Services (cots, cribs, etc.) - Overbooking seems to be an issue that comes up a lot even if you are just going into a reservation to make a change you always have to enable overbook if the hotel is filled. - Overall the booking box and the rate box that needs to be checked can sometimes get cumbersome for clerks especially when needing to scroll to look or change a rate in the reservation. - Packages are not very user friendly. There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Read the full review

Dawn Van Lanen

Room Key Pays for Itself!

Reviewed 2009-07-16
Review Source: Capterra

Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front deskAs a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Read the full review

Chris Bryan

User Friendly and Exceptional Service

Used daily for 1-2 years
Reviewed 2017-02-09
Review Source: Capterra

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

Read the full review

RoomKeyPMS pricing

Pricing options
Free trial
View Pricing Plans

To receive accurate pricing, contact RoomKeyPMS directly.

RoomKeyPMS features

Booking Management
Electronic Payments
Online Booking Integration
Reporting & Statistics
Reservations Management
Third Party Integration

Activity Dashboard (31 other apps)
Automatic Notifications (32 other apps)
Availability Management (34 other apps)
Billing & Invoicing (30 other apps)
Billing Rate Management (29 other apps)
Calendar Management (53 other apps)
Channel Management (48 other apps)
Credit Card Processing (42 other apps)
Discount Management (25 other apps)
Invoice Management (33 other apps)
Multi-Channel Management (25 other apps)
Price Management (30 other apps)
Room Booking (46 other apps)

Additional information for RoomKeyPMS

Key features of RoomKeyPMS

  • Call accounting
  • Conflict management
  • Front office management
  • Rate management
  • Application integration
  • Third party integration
  • API
  • Booking management
  • Online booking integration
  • POS integration
  • POS
  • Booking notes
  • Payment processing
  • Electronic payments
  • Revenue reporting
  • Reporting & statistics
  • Reviews management
  • Activity management
  • Reservations management
  • Employee management
  • Task management
  • Task tracking
  • Trend analysis
  • Forecasting
  • Secure data storage
  • Real time updates
  • Real time data
  • Loyalty program
  • Meeting management
  • Multi-property
  • Email marketing
  • Real time reporting
  • Survey management
  • Surveys & feedback
  • Performance reports
  • Maintenance management
  • CRM
  • Housekeeping scheduling
  • Conference management
  • Customer experience management
  • Tracking features
View All Features


RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine.
Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely.
RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately.
With POS integration, RoomKeyPMS permits users to process payments quickly and securely.
RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively.