RoomKeyPMS Pricing, Features, Reviews & Comparison of Alternatives

RoomKeyPMS

Local Experts, the Best Support

4.05/5 (49 reviews)

RoomKeyPMS overview

What is RoomKeyPMS?

RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Mexico

Supported languages

English, French
RoomKeyPMS screenshot: Gain business intelligence insight RoomKeyPMS your single integrated hotel software provider.RoomKeyPMS screenshot: RoomKeyPMS Modern Application Look and FeelRoomKeyPMS screenshot: Visually represent your room inventory. Easily view room availability, move guests around or make changes to reservations.RoomKeyPMS screenshot: Quickly view room summaries, activity, reservations productivity, housekeeping status, projections, and more with our property dashboard.RoomKeyPMS screenshot: Manage Housekeeping in Real-timeRoomKeyPMS screenshot: Identify and merge duplicate guest records quickly and easily with our intelligent.RoomKeyPMS screenshot: Make your website booking seamless. Our mobile-ready booking engine enables online bookings to pass instantly into your PMS.

RoomKeyPMS user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  4.2
  4.2
Joseph Montag

The Most Versatile PMS

Used daily for 2+ years
Reviewed 2019-06-14
Review Source: Capterra

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros
I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons
The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

RaeAnn Thede

User Friendly

Used daily for 2+ years
Reviewed 2019-10-16
Review Source: Capterra

Along with the ease of use, the customer support of the friendly staff was a bonus!

Pros
This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Cons
There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

Response from RoomKeyPMS


RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Paul Bowen

udating

Reviewed 2009-07-15
Review Source: Capterra

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros
Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons
Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Response from RSI Group


eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.

Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey

Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Rating breakdown

Ease of use
Customer support

Minimize review

Justin Smucker

management functions, set up functions, shift functions, night audit functions

Reviewed 2015-07-17
Review Source: Capterra

Pros --There has been a lot of very nice features that have helped us serve our Guests better. - The quick access to information on the home screen. - Quick Check-in and Check-out processes - Intuitive nature of the software (anticipates what the clerk needs to do next) - Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great - Functionality of the Rate Wizard has been tremendous. This has allowed our properties to do more Revenue Management and Promotional Rates. - The updates that happen so frequently are very nice. It feels like things are always being looked at and worked on. - RoomKey Insight page is very nice for getting certain reports/information. - Advanced search is excellent - Website Interface and online booking is good. Cons -- - Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals there are a lot of good reports, but I believe the reporting could be better. - No inventory for Guest Services (cots, cribs, etc.) - Overbooking seems to be an issue that comes up a lot even if you are just going into a reservation to make a change you always have to enable overbook if the hotel is filled. - Overall the booking box and the rate box that needs to be checked can sometimes get cumbersome for clerks especially when needing to scroll to look or change a rate in the reservation. - Packages are not very user friendly. There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Rating breakdown

Ease of use
Customer support

Minimize review

Sonia Royston

Top Customer Support

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Pros
There are a variety of uses and customer support is quick and helpful.

Cons
Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Response from RoomKeyPMS


Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

RoomKeyPMS pricing

Pricing options
Subscription
Free trial
View Pricing Plans

To receive accurate pricing, contact RoomKeyPMS directly.

RoomKeyPMS features

API
Booking Management
Credit Card Processing
Electronic Payments
Online Booking Integration
Reporting & Statistics
Reservations Management
Third Party Integration

Activity Dashboard (75 other apps)
Automatic Notifications (56 other apps)
Availability Management (58 other apps)
Billing & Invoicing (60 other apps)
Calendar Management (92 other apps)
Channel Management (74 other apps)
Discount Management (52 other apps)
Inventory Management (63 other apps)
Invoice Management (59 other apps)
Price Management (59 other apps)
Promotions Management (59 other apps)
Room Booking (88 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for RoomKeyPMS

Key features of RoomKeyPMS

  • API
  • Activity management
  • Application integration
  • Booking management
  • Booking notes
  • CRM
  • Call accounting
  • Conference management
  • Conflict management
  • Customer experience management
  • Electronic payments
  • Email marketing
  • Employee management
  • Forecasting
  • Front office management
  • Housekeeping scheduling
  • Loyalty program
  • Maintenance management
  • Meeting management
  • Multi-property
  • Online booking integration
  • POS
  • POS integration
  • Payment processing
  • Performance reports
  • Rate management
  • Real time data
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Reservations management
  • Revenue reporting
  • Reviews management
  • Secure data storage
  • Survey management
  • Surveys & feedback
  • Task management
  • Task tracking
  • Third party integration
  • Tracking features
  • Trend analysis
View All Features

Benefits

RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine.
Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely.
RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately.
With POS integration, RoomKeyPMS permits users to process payments quickly and securely.
RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively.