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RoomKeyPMS Logo

RoomKeyPMS

Local Experts, the Best Support

Last updated: October 2024

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RoomKeyPMS - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is RoomKeyPMS?

RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.

Benefits of using RoomKeyPMS

  • RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine.
  • Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely.
  • RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately.
  • With POS integration, RoomKeyPMS permits users to process payments quickly and securely.
  • RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively.

    • Starting from

    ic-pricetag

    No pricing info

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    RoomKeyPMS's key features

    Most critical features, based on insights from RoomKeyPMS users:

    Reservations Management
    4.9
    (14)
    Online Booking
    4.8
    (15)
    Rate Management
    4.6
    (14)
    Credit Card Processing
    4.7
    (9)
    Front Desk Management
    4.8
    (13)
    GDS/OTA Integration
    4.5
    (8)

    Features

    4.3

    /5

    89

    Ease of use

    4.4

    /5

    89

    All RoomKeyPMS features

    Inventory Management
    5.0
    (1)
    API
    (0)
    Availability Management
    5.0
    (1)
    Billing & Invoicing
    5.0
    (1)
    Maintenance Management
    5.0
    (1)
    Built-in Accounting
    5.0
    (1)
    Calendar Management
    5.0
    (5)
    Channel Management
    4.8
    (5)
    Reporting & Statistics
    5.0
    (2)
    Multi-Channel Management
    4.6
    (5)
    Customizable Templates
    5.0
    (1)
    Data Import/Export
    5.0
    (2)
    Reporting/Analytics
    4.5
    (2)
    Third-Party Integrations
    4.5
    (4)
    Guest Experience Management
    4.5
    (2)
    User Management
    4.7
    (7)
    CRM
    4.5
    (2)
    Price/Margin Management
    (0)
    Point of Sale (POS)
    (0)
    Multi-Property
    (0)
    Multi-Location
    (0)
    Promotions Management
    (0)
    Ratings/Reviews
    (0)
    Revenue Management
    (0)
    Reviews Management
    (0)
    Single Property
    (0)
    Spa/Activity Management
    (0)
    Task Management
    5.0
    (1)
    Multi-Currency
    (0)
    Marketing Automation
    5.0
    (1)
    Maintenance Scheduling
    (0)
    Loyalty Program
    (0)
    Housekeeping Management
    (0)
    Extended Stay
    (0)
    Employee Management
    (0)
    Discount Management
    (0)
    Data Synchronization
    (0)
    Customer Database
    (0)
    Catering Management
    (0)
    Booking Management
    (0)
    Billing Rate Management
    (0)
    Activity Dashboard
    (0)

    RoomKeyPMS awards

    RoomKeyPMS alternatives

    RoomKeyPMS logo

    RoomKeyPMS

    4.4
    (89)
    visit website

    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    4.4
    Features
    4.3
    Value for Money
    4.6
    Customer Support
    4.6
    Cloudbeds logo

    Cloudbeds

    4.4
    (327)
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    Starting from

    ic-pricetag

    No pricing info

    Free trial
    Free version
    Ease of Use
    4.3
    Features
    4.2
    Value for Money
    4.1
    Customer Support
    4.1
    GuestSuites logo

    GuestSuites

    4.8
    (6)
    visit website

    Starting from

    150

    Per month

    Free trial
    Free version
    Ease of Use
    4.8
    Features
    4.8
    Value for Money
    4.8
    Customer Support
    4.8
    CiiRUS logo

    CiiRUS

    4.4
    (92)
    visit website

    Starting from

    10

    Per month

    Free trial
    Free version
    Ease of Use
    4.3
    Features
    4.4
    Value for Money
    4.3
    Customer Support
    4.5

    RoomKeyPMS pricing

    Pricing options
    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money

    4.6

    /5

    89

    Starting from

    ic-pricetag

    No pricing info

    RoomKeyPMS support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Webinars
    In Person
    Documentation
    Videos
    Live Online

    RoomKeyPMS reviews

    Overall rating

    4.4

    /5

    89

    Positive reviews

    87

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.56/10
    Rating distribution

    5

    4

    3

    2

    1

    52

    25

    8

    4

    0

    Pros
    I love everything about RoomKey!!!! Tech support team is amazing. They are always knowledgeable and talk/walk me through every issue I have had.
    LH

    Laurie H.

    Assistant General Manager

    Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.
    PB

    Pia B.

    Front Desk Manager

    Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple.
    BC

    Blair C.

    Front Desk

    Cons
    Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner.
    PS

    Pat S.

    unit owner

    Had some trouble with the meals tracking on the reports.
    BW

    Barb W.

    Accountant

    Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.
    ZB

    Zul B.

    Manager

    Read all reviews
    Read all reviews

    RoomKeyPMS FAQs

    Q. What type of pricing plans does RoomKeyPMS offer?

    RoomKeyPMS has the following pricing plans:
    Free Trial: Available | (No Credit Card required)

    Q. Who are the typical users of RoomKeyPMS?

    RoomKeyPMS has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does RoomKeyPMS support?

    RoomKeyPMS supports the following languages:
    French, English

    Q. Does RoomKeyPMS offer an API?

    Yes, RoomKeyPMS has an API available for use.

    Q. What other apps does RoomKeyPMS integrate with?

    RoomKeyPMS integrates with the following applications:
    Maitre'D, MYOB Business, MYOB Acumatica, SALTO KS, Medallia Experience Cloud, QuickBooks Online Advanced, Ving, Squirrel POS, Asterisk, HelloShift, Avaya Cloud Office, Revinate, Heartland Payments+, Shift4, Ordyx

    Q. What level of support does RoomKeyPMS offer?

    RoomKeyPMS offers the following support options:
    Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

    Related categories

    Hotel Management
    Hospitality Property Management
    Motel

    Select your country

    US office

    56 Top Gallant Road
    Stamford, CT 06902
    USA

    Registered office

    Calle Álava 121
    08018 Barcelona,
    Spain

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