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Infor HMS

Hospitality management software for multiple property owners

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Infor HMS Pricing, Features, Reviews and Alternatives

Infor HMS product overview

What is Infor HMS?

Infor HMS is a hospitality management software that helps businesses manage multiple properties, guest check-ins, housekeeping operations, and more on a centralized platform. Administrators can configure fields, categories, languages, and access rights according to organizational preferences.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support

Training options

In Person
Webinars
Videos

Infor HMS pricing information

Value for money

3.5

/5

5

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Infor HMS features

Functionality

3.8

/5

5
Total Features59 3 categories

Most valued features by users

Reservations Management
Booking Management
Online Booking
Reporting/Analytics
Reporting & Statistics
Room Booking
CRM
Calendar Management

Functionality contenders

Infor HMS users reviews

Overall rating

3.8

/5

5

Positive reviews

60%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.25/10
Rating distribution

5

4

3

2

1

2

1

1

1

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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True Cloud PMS

Reviewed 3 years ago
Pros

Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality. Paperless check-in via IPad is the best product out there. Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC! New check-in app allow's you to provide VIP Check-in Expierence like no other!

Cons

The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Satisfaction with INFOR HMS

Reviewed 3 months ago

Overall, we are very happy with the INFOR HMS. The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability.

Pros

The reports that are available are extremally helpful. Training time with new employees has been greatly reduced. This is the third PMS that we have had and by far the best. Functionality and ease of use is amazing.

Cons

The lack of a Defense Travel Service Module. It would be very helpful if we could message all in our system via e-mail. We have new challenge that will affect all our out of state travelers. The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers. Being able to send a PSA to all our inbound guest through INFOR would be very helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HMS uploaded new features. Not too crazy about it.

Reviewed 3 years ago

It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Pros

The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons

Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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User Friendly!

Reviewed a year ago

I think its user friendly, but could use some change in its customer support features.

Pros

HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward.

Cons

I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Waste of time

Reviewed 4 years ago
Pros

You can choose a lot of different options to personnalize HMS for you hôtel. The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons

I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too. Too much crashs on the system, the support knows some of them but they can't do anything about it... Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue. If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!

Infor HMS FAQs and common questions

Infor HMS has the following pricing plans:
Pricing model: Subscription


Infor HMS has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Infor HMS supports the following languages:
English


Infor HMS supports the following devices:
Android, iPhone


No, Infor HMS does not have an API available.


Infor HMS offers the following support options:
Knowledge Base, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support

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