Lemax Pricing, Features, Reviews & Comparison of Alternatives

Lemax

SaaS-based business process automation solution.

4.27/5 (11 reviews)

Lemax overview

What is Lemax?

Lemax offers the market-leading SaaS-based business process automation solution, specialised in the travel industry. The end-to-end solution modernises the way tour operators work. The functionalities designed for governing the entire travel business from sales, marketing, inventory management, operations, finances, email communications to multi-brand business process management. Through its complete solution combining technology, unparalleled services and support, Lemax empowers travel business leaders to easily plan, execute, and manage complex processes to make informed decision for profitability and sustainable growth.
www.lemax.net

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Lemax screenshot: Easily create and manage your travel products. Use travel components to create complex travel packages or groups, book flight tickets directly and use 3rd party supplier to book accommodation, transfers and activities.Reservation ManagementLemax screenshot: Online booking - allow your passengers or travel agents to find for all your products on your B2B or B2C website.Lemax screenshotLemax screenshot: Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.

Lemax reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  4.0
  4.5
Jason Bateman

Great Travel Agency Software!

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Generate itineraries and price quotes quickly and accurately. Generate Receipts and have insights into bookings and accounting.

Pros
The days of making itineraries for clients are gone! If you can't generate itineraries and quotes quickly and accurately you can't compete. LEMAX and their "iTravel" Software has been essential for helping our travel business to grow. It has so many features and can help us to automatize many aspects of our business.

Cons
Well it is very complex and therefore takes a lot of work to set up. It has definitely not been an easy implementation process, but the LEMAX team has been there to help us every step of the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Atkins

iTravel Review

Reviewed 2014-07-14
Review Source: Capterra

I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own company, so I knew what was needed to start a successful travel agency. I knew how to do sales & marketing, website and the operations ' the only question was if I could find a system to help me with our data entry and custom made itineraries. I found iTravel online within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but iTravel and the ability to custom build our itineraries was the most crucial part of putting this all together. It isn't perfect, but it's pretty close and we are very happy with it. From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Lemax to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs. IMPLEMENTATION: The information provided and the personal training sessions were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Lemax was always willing to do it. USABILITY: The iTravel system isn't perfect, but it's pretty darn close. Overall it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. It would be useful to find a way to integrate it with Quickbooks. I think that could be a huge opportunity for iTravel and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown. SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Lemax has been nothing but outstanding.

Rating breakdown

Ease of use
Customer support

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Postak Shrestha

Lost my investment on this software. Don't recommend.

Used occasionally for 6-12 months
Reviewed 2019-03-13
Review Source: GetApp

Because of the complexity, I discontinued the use of the software and later it was deactivated by them. I emailed Mate to requested to activate my account and see if there has been any changes but he didn't reply.

Pros
Tour cost calculation for various group sizes.

Cons
The itinerary builder is the worst. Pasting the texts from the word and formatting is a real pain. The coders have to do everything for heading, indent, paragraph spacing etc. and you have to pay for each customization. The software did not have the feature of creating of rooming chart and had to pay to build one but that also has limitation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Elaine Durr

Very user friendly product with an amazing support team.

Used daily for 2+ years
Reviewed 2018-06-17
Review Source: Capterra

We improved our operational efficiency and icreased the ability to sell Online to B2C and B2B customers.

Pros
Lemax support team never fails to assist. They continuously develop and provide solutions for the customer - an ever evolving system. Implementation was one of the smoothest we have ever been through. The entire project was effectively managed from their side and only handed over once us (customer) was completely satisfied.

Cons
After the implementation, there were some specific issues that bothered us, but implementation and support teams took the effort - at the end, everything were solved so I found no negative factor at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniela Martinze

Great tool, with a lot more features than what I expected

Used daily for 6-12 months
Reviewed 2018-04-20
Review Source: Capterra

Pros
I found this system very easy to learn and to implement. The learning process was very easy and the people that teach you are great, with great disposition and patience to teach you. The system has many more capabilities that what I expected, more options to help you have lots of information and data to make reports and evaluate your sales. The support has been very helpful we have gotten responses very fast to all of our questions, even with the very large time difference. I have very high expectations about how this system will help my business thrive and develop. It was definitely a wise investment. The possibility of clients to access directly to make inquiries and check cost of services. All of the B2B functionality.

Cons
I think I would really like the idea of making changes in a way that we can replicated to other markets without having to make them one by one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lemax pricing

Pricing options
Subscription
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Lemax is a subscription based cloud software with the subscription being paid annually.
The price of annual subscription depends on the number of users and modules needed.

Lemax features

API
Online Booking Integration
Reporting & Statistics

Activity Dashboard (62 other apps)
Automatic Notifications (51 other apps)
Availability Management (53 other apps)
Billing & Invoicing (56 other apps)
Booking Management (126 other apps)
Calendar Management (81 other apps)
Channel Management (70 other apps)
Credit Card Processing (70 other apps)
Discount Management (48 other apps)
Electronic Payments (61 other apps)
Inventory Management (56 other apps)
Invoice Management (55 other apps)
Price Management (55 other apps)
Promotions Management (49 other apps)
Reservations Management (107 other apps)
Room Booking (74 other apps)
Third Party Integration (67 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Lemax

Key features of Lemax

  • Booking Notes
  • Guest Management
  • Single / Group Reservations
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Onsite Payment Processing
  • Revenue Reporting
  • Third Party Booking
  • Accommodation Booking
  • Central Reservation System
  • Custom FIT Bookings
  • GDS / OTA Integration
  • Single / Group Reservations
  • Itinerary Creation
  • Payment Processing
  • Rental Car Reservations
  • Central Reservation System
  • Flight Booking
  • GDS / OTA Integration
  • Single / Group Reservations
  • Itinerary Creation
  • Membership Management
  • Payment Processing
  • Rental Car Reservations
  • Pricing Management
  • Sales Management
  • Activities Booking
  • Mid Office Functionality
  • Waitlist Clearance
  • Outbound Communication
  • Web Service Integration
  • Custom Packages
  • Price / Margin Management
  • For Transportation
  • Coach Booking
  • Payment Plans
  • Administrative Tools
  • Custom FIT Bookings
  • Small Accommodation
  • Activities Booking
  • GDS / OTA Integration
  • Sales Force Tracking
  • Agent & Corporate Contracting
  • Serves Student Tours
  • Serves Cruise Ship Tours
  • Serves Adventure Tours
  • Interactive Mapping
  • Serves Vacation Rental
  • Centralized Management
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Benefits

Technology that resolves challenges of today and tomorrow
Functionalities designed for governing the entire travel business
End-to-end travel business solution that inspires leaders' confidence
Service of a higher calibre
Proven excellence