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SiteMinder vs Hostaway Comparison

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Overview

Sell, market, manage and grow your hotel – from one place. Start your free 14-day trial today. Cancel anytime.

Category Leaders

Hostaway is known as the market leader in marketing, sales, management, reporting, and communication for vacation rental...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

167

5

4

3

2

1

98

33

12

9

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.7

426

5

4

3

2

1

356

45

13

2

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

SiteMinder helps us to gain control over our bookings and availability. It is easy to use, has helped us to save a lot of staff hours, and has great support.
Siteminder awesome , be better and good service to integrated the system in the future.
I'm using this software on behalf of a client and have found it to be a great resource and really gives a great picture of their business.

Pros

Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.

Cons

The technical support is not available on weekends. If you have a catastrophic failure on the weekend you are doomed.
We lost money because of technical issues with the Little Hotelier product from SiteMinder we use. Siteminder refused to compensate.
You don't have a choice of Payment Gateways in Europe other than Paypal - which is terrible.

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
Constant double bookings and horrible support.
Response time can be delayed due to timezone challenges.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features27
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Calendar
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Price/Margin Management
  • Product Catalog
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Single Property
  • Spa/Activity Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management
  • Total features105
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Campaign Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Calendar
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Opportunity Management
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Price/Margin Management
  • Product Catalog
  • Promotions Management
  • Rate Management
  • Ratings/Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Single Property
  • Spa/Activity Management
  • Task Management
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Website Integration
  • Website Management
  • WordPress Integration
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations33
  • Authorize.Net
  • Beyond
  • Breezeway
  • Duve
  • GameChanger
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier
  • Total integrations36
  • Authorize.Net
  • Beyond
  • Breezeway
  • Duve
  • GameChanger
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Quickbooks Online
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Whistle Messaging
  • Xero
  • Zapier