SkyTouch Hotel OS Features

SkyTouch Hotel OS

Hospitality Property Management System

4.27/5 (97 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Administrative Reporting
Audit Trail
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar/Reminder System
Catering Management
Channel Analytics
Channel Management
Credit Card Processing
Customer History
Customer Support
Dynamic Pricing
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Inventory Control
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Real Time Data
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Role-Based Permissions
Room Booking
Room Inventory
Search/Filter
Single Property
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
Learn moreCompare App
API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Administrative Reporting
Audit Trail
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar/Reminder System
Catering Management
Channel Analytics
Channel Management
Credit Card Processing
Customer History
Customer Support
Dynamic Pricing
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Inventory Control
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Real Time Data
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Role-Based Permissions
Room Booking
Room Inventory
Search/Filter
Single Property
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
Visit WebsiteCompare App
API
Access Controls/Permissions
Activities Booking
Activity Dashboard
Administrative Reporting
Audit Trail
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
CRM
Calendar/Reminder System
Catering Management
Channel Analytics
Channel Management
Credit Card Processing
Customer History
Customer Support
Dynamic Pricing
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Historical Reporting
Housekeeping Management
Inventory Control
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Channel Sync
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Promotions Management
Rate Management
Real Time Data
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reservations Management
Reviews Management
Role-Based Permissions
Room Booking
Room Inventory
Search/Filter
Single Property
Summary Reports
Third Party Booking
Third Party Integrations
Transaction History
Visit WebsiteCompare App

SkyTouch Hotel OS Feature Reviews

25 reviewers had the following to say about SkyTouch Hotel OS's features:

Edgar B.

The system is so easy to use and never goes down. The team and I are extremely happy!!

2017-12-20

Thank you and your team for such Great Service!!!!

Pros

Rate management , Housekeeping Room assignment options.

Cons

Extend the window time of inactivity for Rate Management. 4.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Stan S.

Couldn't be Happier

2019-07-18

Our rate management is very easy because of SkyTouch.

Pros

The integration with third party web sites (OTA's) is easy to use and well designed.

Cons

Our staff has indicated they have no dislikes at all with SkyTouch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SkyTouch Technology


Thanks so much for your positive review! We look forward to continuing our successful partnership together.

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Sherry L.

Customer Support is fast and friendly. Software was easy to learn.

2017-08-10

Pros

Customer Support (Tech Support), Rate management is easy, and very easy to customize.

Cons

More expensive than our last property management system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nilesh P.

easy access

2018-11-02

Pros

easy and any where you can assess from world

Cons

rate management some time not work also house keeping report not proper generate of last week who did clean and how many

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Patrick H.

Cumbersome but functional

2019-07-17

I do not book with the software and guests, that is our booking department.

Pros

Web based, ties in with Expedia and other web based booking sites.

Cons

Should have a customizable dashboard to limit users from seeing features not used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from SkyTouch Technology


Hello Patrick,
I'm sorry to hear that your experience has not been favorable on SkyTouch so far. Please message me your contact information and our account management team will reach out to you as soon as possible.

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teri B.

Easy to manage functions

2017-08-18

A better knowledge of hotel management from housekeeping to maintenance and front desk

Pros

It is easy to learn and has very helpful support team with online help. So your never left guessing.

Cons

I so not like the tape chart. I think it should be able to show all rooms at once without scrolling up and down.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Kimberley G.

Very easy to use, worth the money

2018-03-20

Able to access from any where or any device. Doesn't have a server everything is cloud base which is nice.

Pros

Community board is a nice feature. Tape chart is nice to use.

Cons

Rate Management Part.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from SkyTouch Technology


We appreciate the feedback, Kimberley. I have sent your comments to our product support team to help walk you through rate management.

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Tonny D.

Utmost User friendly program and syncs with all my OTA's

2017-08-18

Better control of room inventory, rates, accurate reports.

Pros

Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!

Cons

There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
marggi w.

Updates seem to make things worse...

2019-04-24

I do like the reports available to management. It makes keeping track of sales and percentages very easy.

Pros

I love the customer support team. I use them often.

Cons

We would slide the card in for payment and the charge could be found in Shift4 but not in the Guest's folio.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Dean L.

They got PMS basics right

2019-02-01

As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Pros

This basic hotel management software is easy to use and reliable.

Cons

Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Tim B.

A little difficult with switch over with OTA's and sabre, otherwise very smooth transition.

2017-12-22

Pros

The ability to run reports as desired.

Cons

The search feature is a little cumbersome, its hard to pull up previous stays while booking a new reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Hospitality company, 1001-5000 employees)

Very User Friendly

2017-12-19

Pros

The customer support is excellent and this software is extremely easy to use.

Cons

It would be nice to have a few more revenue management capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Dan M.

A comprehensive PMS at a reasonable price

2021-02-09

Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Pros

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Cons

The fact that, at the time, we could not import existing reservations from our previous system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from SkyTouch Technology


Hello Dan,

Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option.

Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below.

Thanks!
Aaron- (602)703-7237

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Kerry W.

easy to use - a lot of options to customize your property

2017-08-10

Set up was relatively easy.

Pros

It's very simple to use compared to other Property Management Software.

Cons

The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber L.

Easy to use

2019-06-28

Pros

Skytouch is a very easy hotel management system to use.

Cons

I wish we were able to connect Skytouch to STS so they talked and allowed me to process invoices easier.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian C.

Overall the experience has been good. The fact that the program is web-based has been very useful!

2017-08-11

Pros

I really enjoy that the program is web-based, as this allows me to work on the go. It's a very simple system to learn and teach to my staff.

Cons

I wish that the rate management system worked better.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan M.

A very easy to use and intuitive system. Perfect for smaller hotels without much complexity.

2017-08-11

Ease of use for entry level staff.

Pros

Easy for new users to learn, and very stable.

Cons

Certain processes can be time consuming if you need to do them several times in a row, but this is fairly rare. Rate overrides are a little difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Hunter S.

The EASIEST program to use!

2019-01-27

The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point.

Pros

You can even leave bulletin messages for your team to see upon login.

Cons

The worst part about Skytouch Hotel OS is their Reports section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Liz T.

The program has been really easy to learn

2017-08-10

I can be more proficient and get more done in a day and easily book groups without having to look in multiple locations for availability and pricing.

Pros

It is very easy to make a reservation and see all available rooms and rates at once.

Cons

For example: group expected totals, each room transferring over at the end of the stay rather then per night, no group number totaling at the bottom when booking a room......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marj N.

System easy to use & support is always awesome.

2017-09-21

System is so easy to use, training is easy due to how everything is categorized.

Pros

Easy to use & training new employees is not difficult at at all.

Cons

Wondering if somehow we could red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dana H.

Reset password issue

2017-08-11

Pros

The accounting/bookkeeping reports with QuickBooks.

Cons

Inability to easily make a promo for a room block on line - involves upping to a ridiculous amount the regular bookings to block all but promo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori A.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

2017-08-10

Went from a property without a property management system to a property that went "why did I not have this sytem earlier!"

Pros

It is easy to use, both daily operations and especially Rate Management.

Cons

All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
K.J G.

Worst PMS system

2018-06-02

Pros

There are only two positive things about this PMS system. 1. This is a web based system there can be accessed from anywhere. 2. 24/7 US based phone support.

Cons

The list on cons is long: 1.Frequent crashes and updates that does not add any useful features to the system. 2.Long list of known issues but no intentions of ever fixing these issues. 3.This system is primarily used by Choice hotels so the design and features of this PMS is geared toward choice hotels.It is not a good system for independent hotels. 4.Only few integrations and interfaces to 3rd party platforms. 5.Over bookings happens frequently and when you call them about the over bookings you are told that they will run the so called Delta Report but no body cares to follow up after that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Kim U.

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

2017-08-15

Logical, easy to use, Tech Support is fabulous!

Pros

It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons

In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley S.

Its a pretty great system and the reps are always willing to help out anyway that they can

2017-08-10

Ease of reserving and checking in and out guests

Pros

I taught myself how to use it and I must say it was a breeze for my first time ever using a property management system!

Cons

the fact that sometimes it will stop performing normal functions or lock up and not give an explanation as to why I cant perform a certain function , and after problem solving I eventually figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more