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SkyTouch Hotel OS Pricing, Features, Reviews and Alternatives
SkyTouch Hotel OS FAQs
SkyTouch Hotel OS product overview
What is SkyTouch Hotel OS?
SkyTouch is a cloud-based hotel management platform suited for hotels of virtually any size or type, featuring an easy-to-use property management system (PMS), along with a rate management system to help optimize revenue, and tools for distribution management with two-way connectivity between booking engines.
Key benefits of using SkyTouch Hotel OS
Typical customers
Platforms supported
Support options
Training options
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Starting from
5
Per month
Per Feature
Starting from
No pricing info
SkyTouch Hotel OS pricing information
SkyTouch Hotel OS features
SkyTouch Hotel OS users reviews
Overall Rating
4.3
/5
98
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.47/10
49
35
8
3
3
Dan M.
Director of Auxiliary Services
Higher Education, 201-500 employees
Review source
Transcript
Dan: Hi. My name is Dan. I'm the general manager of a hotel here in the hospitality industry. I'm here...
Marj N.
Hospitality, 1-10 employees
Used daily for 2+ years
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System is so easy to use, training is easy due to how everything is categorized.
Easy to use & training new employees is not difficult at at all. Any time we have issues the support team has been very easy to work with and always courteous when I ask the silliest questions.
There is one aspect that I would like to see added to system. Wondering if somehow we could red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in. Just an idea so that the front desk employees can alert management.
Brian W.
Hospitality, 51-200 employees
Used daily for 1-2 years
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Favorite thing with this product is the customer support is there to help you and get the best out of the product.
It updates quite a bit and leaves you without your desktop view.
Thanks Brian!We appreciate you advocating for SkyTouch and your kind words about our support team. We're constantly improving and here 24/7 to support your business..
Patrick H.
Hospitality, 51-200 employees
Used daily for 2+ years
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From a management standpoint, it does what it needs to do. I do not book with the software and guests, that is our booking department. But what I want from the software is easier tech support, more timely responses (within an hour at most) and the ability to customize the software to be more functional for our purposes.
Web based, ties in with Expedia and other web based booking sites.
Lack of custom reports. Many of the report templates are unnecessary for our purposes and it would be best if they offered a custom tool to simply build your own report from scratch. GUI is pleasant but confusing. The tape chart is frustrating cause it only shows 7 day spans. Too many layers to drill down to functional features. Should have a customizable dashboard to limit users from seeing features not used.
Hello Patrick, I'm sorry to hear that your experience has not been favorable on SkyTouch so far. Please message me your contact information and our account management team will reach out to you as soon as possible.
Tonny D.
Hospitality, 11-50 employees
Used daily for 2+ years
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Better control of room inventory, rates, accurate reports.
Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!
There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!
Elizabeth D.
Hospitality, 51-200 employees
Used daily for 2+ years
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Ability to work from home or when out of town on business.
I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found.
I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date.
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