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SkyTouch Hotel OS Pricing, Features, Reviews and Alternatives

SkyTouch Hotel OS product overview

Price starts from

$

5

/momonth
Per Feature

What is SkyTouch Hotel OS?

SkyTouch is a cloud-based hotel management platform suited for hotels of virtually any size or type, featuring an easy-to-use property management system (PMS), along with a rate management system to help optimize revenue, and tools for distribution management with two-way connectivity between booking engines.

Key benefits of using SkyTouch Hotel OS

  • SkyTouch Hotel OS helps optimize revenue generation while controlling costs and improving operational excellence through tools for automated rate and inventory management.

  • Create guest profiles to build valuable marketing data that can help enhance guest experiences, and offer special rates and billing options for groups.

  • Adjust rates in response to changes in the market and set custom alert thresholds for increases or decreases in rooms sold.

  • Reduce the risk of overbooking and optimize online exposure through two-way channel management via connections with online travel agencies (OTAs), global distribution systems, (GDS) and a customizable internet booking engine (IBE).

  • You can control your hotel from anywhere, anytime on any internet connected device with mobile-optimized hotel management interfaces.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Videos
    Documentation
    In Person

    SkyTouch Hotel OS pricing information

    Value for money

    4.2

    /5

    97

    Price starts from

    $

    5

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    SkyTouch Hotel OS features

    Functionality

    3.9

    /5

    97
    Total Features34 4 categories

    Most valued features by users

    Reservations Management
    Booking Management
    Online Booking
    Reporting & Statistics
    Room Booking
    Activity Dashboard
    Reporting/Analytics
    CRM

    Functionality contenders

    SkyTouch Hotel OS users reviews

    Overall rating

    4.3

    /5

    97

    Positive reviews

    86%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.46/10
    Rating distribution

    5

    4

    3

    2

    1

    49

    34

    8

    3

    3

    Pros
    Sky touch is a very good system and is very highly recommended. Their customer service is amazing.

    RF

    Rebecca F.

    Overall the experience has been good. The fact that the program is web-based has been very useful.

    BC

    Brian C.

    The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.

    AR

    Anonymous Reviewer

    Cons
    Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.

    DH

    Dana H.

    I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS.

    TD

    Tonny D.

    There are some minor maintenance periods. I had to really stretch to come up with anything negative as we are notified in advance about any scheduled maintenance and the maintenance is infrequent.

    SS

    Stan S.

    Overall rating contenders

    Overall Rating

    A comprehensive PMS at a reasonable price

    Reviewed a year ago

    Transcript

    Dan: Hi. My name is Dan. I'm the general manager of a hotel here in the hospitality industry. I'm here...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    They got PMS basics right

    Reviewed 3 years ago

    Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

    Pros

    This basic hotel management software is easy to use and reliable.

    Cons

    Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A comprehensive PMS at a reasonable price

    Reviewed a year ago

    SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

    Pros

    The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

    Cons

    The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

    Vendor response

    Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    In short, the product was oversold and underdelivered

    Reviewed 4 years ago
    Pros

    I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

    Cons

    My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with...

    Vendor response

    We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great System

    Reviewed 2 years ago

    I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

    Pros

    It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

    Cons

    It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

    Vendor response

    Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

    Reviewed 4 years ago

    Logical, easy to use, Tech Support is fabulous!

    Pros

    The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

    Cons

    If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition,...

    SkyTouch Hotel OS FAQs and common questions

    SkyTouch Hotel OS has the following pricing plans:
    Starting from: $5.00/month
    Pricing model: Subscription


    SkyTouch Hotel OS has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business


    SkyTouch Hotel OS supports the following languages:
    English


    SkyTouch Hotel OS supports the following devices:
    Android, iPad, iPhone


    Yes, SkyTouch Hotel OS has an API available for use.


    SkyTouch Hotel OS offers the following support options:
    Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)

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