SWITCH.CM Pricing, Features, Reviews & Comparison of Alternatives

SWITCH.CM

Property management tool for the hospitality industry

4.55/5 (47 reviews)

SWITCH.CM overview

What is SWITCH.CM?

SWITCH.CM is a cloud-based property management system (PMS) that helps businesses in the hospitality industry manage various processes including bookings, invoicing, and staff training. The built-in channel manager lets property managers utilize a centralized dashboard to synchronize inventory and room rates across booking channels including Booking.com, Expedia, and AirBnB.

SWITCH.CM's invoicing functionality allows businesses to generate guest bills, split group payments, and segregate room rates from auxiliary charges. It lets users alter guest reservation dates or rooms on calendars utilizing a drag-and-drop interface. It enables end-users to reserve rooms directly from websites or Facebook pages, sync bookings with the calendar, enter transaction details, and make payments in advance. Plus, users can connect the system with payment gateways including Omise, 2C2P and Stripe, to facilitate online transactions.

SWITCH.CM enables businesses to integrate the system with online travel agencies. Administrators can set up permissions for individual users based on roles and responsibilities, restricting employees' ability to view, edit, or delete specific information.
switch.cm

Pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
 
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, China, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English
SWITCH.CM screenshot: SWITCH.CM calendarSwitch.cm at a glanceSWITCH.CM screenshot: SWITCH.CM reservations reportSWITCH.CM screenshot: SWITCH.CM channel managerSWITCH.CM screenshot: SWITCH.CM reports SWITCH.CM screenshot: SWITCH.CM booking engine

SWITCH.CM reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.3
  4.5
  4.6
Erdis Driza

basically, It's swiss knife PMS, all in one for every need of any size property.

Used daily for 1-2 years
Reviewed 2018-01-09
Review Source: Capterra

Pros
We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons
I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Yan Naing Lin

Very helpful software. Has great potential to even get better.

Used daily for less than 6 months
Reviewed 2020-02-29
Review Source: Capterra

I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.

Pros
Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.

Cons
Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.

Response from Flymya


Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021.

Thanks again for choosing Switch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aye Mya Soe

Connectivity Issues

Used daily for less than 6 months
Reviewed 2020-01-03
Review Source: Capterra

The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.

Pros
The price is affordable and easy to use.

Cons
There are onnectivity issues and need more fuctions.

Response from Flymya


We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly).

Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Alison Scott

Easy to navigate

Used daily for 2+ years
Reviewed 2020-06-24
Review Source: Capterra

It's important to have an overall electronic manager managing your OTA, stops having to explain to customers that they are double booked!

Pros
It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear.

Cons
Would be nice to get a search button as sometimes information is not always in the most logical place.

Response from Flymya


Hi Alison! Thank you for leaving us a review. We appreciate your time out sharing your experience with us.
You can always search a particular reservation using the search bar at the top left corner of the calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Moe Moe Thu

Switch.CM

Used daily for 1-2 years
Reviewed 2020-02-26
Review Source: Capterra

prevent overbooking and no need to control OTA channel individually.

Pros
It is easy to use with reasonable price.

Cons
It is very simple performance and need to upgrade attractiveness.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SWITCH.CM pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
 
View Pricing Plans

Pricing on monthly subscriptions is available in the following packages:
• Budget: $15/month
• Basic: $35/month
• Premium: $55/month
• Enterprise: $95/month

Pricing on annual subscriptions is available in the following packages:
• Budget: $9/month, $108/year
• Basic: $29/month, $348/year
• Premium: $49/month, $588/year
• Enterprise: $89/month, $1068/year

SWITCH.CM also provides a 2-month free trial

SWITCH.CM features

API
Billing & Invoicing
Booking Management
Channel Management
Electronic Payments
Inventory Management
Invoice Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking

Activity Dashboard (74 other apps)
Automatic Notifications (56 other apps)
Availability Management (58 other apps)
Calendar Management (91 other apps)
Credit Card Processing (70 other apps)
Discount Management (52 other apps)
Online Booking Integration (87 other apps)
Price Management (59 other apps)
Third Party Integration (72 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SWITCH.CM

Key features of SWITCH.CM

  • Booking Notes
  • Calendar / Reminder System
  • Channel Analytics
  • Customer Support
  • Dorms
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS / OTA Integration
  • GDS/OTA Integration
  • Group Management
  • Group Reservations
  • Housekeeping Management
  • Inventory Control
  • Multi-Channel Sync
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Private Rooms
  • Rate Management
  • Reporting/Analytics
  • Reseller Management
  • Restriction Management
  • Room Booking Management
  • Single Property
  • Third Party Booking
  • Travel Agent Bookings
View All Features