We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.
I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.
I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.
Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.
Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.
Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021.
Thanks again for choosing Switch.
Likelihood to recommend: 10/10
The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.
The price is affordable and easy to use.
There are onnectivity issues and need more fuctions.
We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly).
Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.
Likelihood to recommend: 5/10
It's important to have an overall electronic manager managing your OTA, stops having to explain to customers that they are double booked!
It's pretty easy to navigate around the software, I spent some time on the site to familiarise myself, once I had that clear it all became quite clear.
Would be nice to get a search button as sometimes information is not always in the most logical place.
Hi Alison! Thank you for leaving us a review. We appreciate your time out sharing your experience with us.
You can always search a particular reservation using the search bar at the top left corner of the calendar.
Likelihood to recommend: 10/10
prevent overbooking and no need to control OTA channel individually.
It is easy to use with reasonable price.
It is very simple performance and need to upgrade attractiveness.
Likelihood to recommend: 8/10
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