GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Connecteam vs XM for Customer Experience Comparison (2026)
Add to Compare
Compare similar apps
Jibble
4.8
Clockify
4.8
Buddy Punch
4.8
Good recommendations?
Connecteam
4.6
(5.3K)5
3.6K
4
1.4K
3
191
2
23
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
XM for Customer Experience
4.6
(255)5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
A modern communication experience for you and your team
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
5.3K
5
4
3
2
1
3.6K
1.4K
191
23
16
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
255
5
4
3
2
1
180
62
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“Not only can we communicate with staff and update scheduling, there are forms for staff retention as well as a reward system that we can use to keep our staff motivated.”
CK
Christina K.
Manager
“We have a few different roles in our business and it requires each of them to have their own shift with that when updating the same shift I wish there was some way that we could update the shift once instead of having to change each one for the different role eg: connected shifts.”
CM
Courtney M.
Operations Coordinator
“I also appreciated the customization options, which made it possible to tailor workflows and features to suit different business needs. Although some advanced features require higher-tier plans and setup can take time initially, the software overall improved organization, accountability, and day-to-day efficiency within the team.”
AW
Allen W.
Rollingstock Maintenance Team Leader
Pros
“It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.”
Brett G.
Mgr., Market Insights
“Very helpful for gathering opinions and reviews of internal processes and company updates.”
MA
Mike A.
Sales
“A dashboard allows management to review the performance of individual Consultants per mission, account or profile.”
HA
Henri A.
Analytics Market Manager
Cons
“We discovered during payroll processing that regular, overtime, and vacation hours were not transferring correctly, resulting in all hours being imported as regular hours.”
AS
Anthony S.
CIO
“Notification fatigue risk – With chats, updates, tasks, and alerts all in one app, employees can sometimes feel overwhelmed if notifications aren’t managed carefully.”
RS
Radha S.
Legal Assistant
“The current layout tends to focus on upcoming items, making it less intuitive when trying to review past events or quickly view an entire month's schedule at a glance.”
AM
Amy M.
Owner
Cons
“Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.”
Josh D.
Head of Procurement
“We decided not to proceed with the purchase due to cost”
SG
Shelby G.
QA & Environmental Manager
“UI not intuitive and not as flexible as other products, things like Survey Monkey, etc.,”
CM
Christopher M.
Finance Manager
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features180
- 360 Degree Feedback
- AI Copilot
- AI/Machine Learning
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Time Capture
- Automatic Transcription
- Availability Management
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Recording
- Campaign Management
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Case Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- EDI
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- eCards
- Total features145
- 360 Degree Feedback
- AI Copilot
- AI/Machine Learning
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Time Capture
- Automatic Transcription
- Availability Management
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Calendar Management
- Calendar Sync
- Call Center Management
- Call Recording
- Campaign Management
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Planning
- Care Plan Management
- Case Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Churn Management
- Claims Management
- Class Scheduling
- Clock In/Out
- Collaboration Tools
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Communication Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- EDI
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- For Lawn Care
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- Forecasting
- Forms Creation & Design
- Forms Management
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- eCards
Integrations
- Total integrations12
- ADP Next Gen HCM
- ADP Workforce Now
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Chattermill
- ClickTale
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Calendar
- Grade.us
- Gusto
- Jira
- Kantata
- LogRocket
- MYOB Business
- Make
- Marketo Engage
- Medallia Agent Connect
- Paychex
- Pendo
- Quantum Metric
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Tango
- Tray.io
- Tremendous
- UserTesting
- Wix
- Xero
- Xoxoday
- Zapier
- Zendesk Suite
- Total integrations34
- ADP Next Gen HCM
- ADP Workforce Now
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Chattermill
- ClickTale
- DataGrail
- Dynamics 365 Business Central
- Freshdesk
- Fuel Cycle
- Fullstory
- Glassbox
- Google Calendar
- Grade.us
- Gusto
- Jira
- Kantata
- LogRocket
- MYOB Business
- Make
- Marketo Engage
- Medallia Agent Connect
- Paychex
- Pendo
- Quantum Metric
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Slack
- SocketLabs
- Tableau
- Tango
- Tray.io
- Tremendous
- UserTesting
- Wix
- Xero
- Xoxoday
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
