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SurveyMonkey vs XM for Customer Experience Comparison (2026)
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Good recommendations?
SurveyMonkey
4.6
(10.5K)5
6.8K
4
3K
3
498
2
91
1
49
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
XM for Customer Experience
4.6
(255)5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
SurveyMonkey's AI-powered platform provides survey design assistance and surfaces real-time insights to help teams of all experience levels work and grow quickly. With 200+ integrations and enterprise-grade security, SurveyMonkey fits into existing workflows while protecting sensitive data.
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
10.5K
5
4
3
2
1
6.8K
3K
498
91
49
- Value for money
- Ease of use
- Features
- Customer support
81%
would recommend this app4.6
255
5
4
3
2
1
180
62
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“I love how the branching logic in SurveyMonkey lets me tailor questions based on previous answers; it saves me from sending irrelevant follow‑ups, and the visual flow builder makes it quick to tweak.”
JP
Jessica P.
Senior Marketing Analyst Lead
“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”
EW
Emilia W.
Network Support Coordinator
“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”
Ashley G.
HR Manager
Pros
“It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.”
Brett G.
Mgr., Market Insights
“Very helpful for gathering opinions and reviews of internal processes and company updates.”
MA
Mike A.
Sales
“A dashboard allows management to review the performance of individual Consultants per mission, account or profile.”
HA
Henri A.
Analytics Market Manager
Cons
“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”
EW
Emilia W.
Network Support Coordinator
“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”
Ronith C.
Student
“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”
EW
Emma W.
Assistant manager
Cons
“Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.”
Josh D.
Head of Procurement
“We decided not to proceed with the purchase due to cost”
SG
Shelby G.
QA & Environmental Manager
“UI not intuitive and not as flexible as other products, things like Survey Monkey, etc.,”
CM
Christopher M.
Finance Manager
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features112
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Autofill
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Continuous Feedback
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Analytics
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
- Total features145
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Autofill
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Continuous Feedback
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Onboarding
- Employee Recognition
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Lead Generation
- Learning & Development
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offboarding
- Offline Response Collection
- Online Polling
- Peer-to-Peer Recognition
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Skills Assessment
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Analytics
- Website Integration
- Widgets
- Word Clouds
- Workflow Automation
- Workflow Management
Integrations
- Total integrations82
- ActiveCampaign
- Administrate Training Management
- Adobe Analytics
- Airtable
- Annex Cloud Loyalty Experience Platform
- Appy Pie
- Arlo Training Management Software
- Birdeye
- Chattermill
- ClicData
- ClickTale
- Constant Contact
- CozyRoc SSIS+ Components Suite
- DataGrail
- Databox
- Dataddo
- Dynamics 365 Business Central
- Emma by Marigold
- Enterpret
- Ethnio
- Eventbrite
- Evernote Teams
- Fivetran
- Flatly
- Freshdesk
- Freshservice
- Fuel Cycle
- Fullstory
- Gainsight CS
- Glassbox
- Google Forms
- Grade.us
- GreenSpark
- Hevo
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- IBM Apptio
- Integry
- Jira
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Kantata
- Kapiche
- LogRocket
- Make
- Marketo Engage
- Matillion
- Maximizer CRM
- Medallia Agent Connect
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Minitab
- Monkedo
- NVivo
- Notion
- Oracle Eloqua Marketing Automation
- Osano
- Pabbly Connect
- Pendo
- Pipedream
- Productiv
- Purplepass
- Quantum Metric
- Quickwork
- Rally UXR
- Recruit Wizard
- Reputation
- Respondent
- ReviewTrackers
- Robly
- Salesforce Sales Cloud
- Sendoso
- SessionCam
- Skyvia
- Slack
- Smartsheet
- SocketLabs
- Stitch
- Style Intelligence
- Tableau
- Tango
- Thematic
- Transcend
- Tray.io
- Tremendous
- Tugger
- Unito
- UpMetrics
- UserTesting
- Visme
- Workato
- Xoxoday
- Zapier
- Zendesk Suite
- Zoho Campaigns
- Zoom Events and Webinars
- Zuper
- monday AI Work Platform
- theMarketer
- trocco
- viaSocket
- Total integrations33
- ActiveCampaign
- Administrate Training Management
- Adobe Analytics
- Airtable
- Annex Cloud Loyalty Experience Platform
- Appy Pie
- Arlo Training Management Software
- Birdeye
- Chattermill
- ClicData
- ClickTale
- Constant Contact
- CozyRoc SSIS+ Components Suite
- DataGrail
- Databox
- Dataddo
- Dynamics 365 Business Central
- Emma by Marigold
- Enterpret
- Ethnio
- Eventbrite
- Evernote Teams
- Fivetran
- Flatly
- Freshdesk
- Freshservice
- Fuel Cycle
- Fullstory
- Gainsight CS
- Glassbox
- Google Forms
- Grade.us
- GreenSpark
- Hevo
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- IBM Apptio
- Integry
- Jira
- Jitbit Helpdesk
- Jivrus Looker Studio Connectors
- Kantata
- Kapiche
- LogRocket
- Make
- Marketo Engage
- Matillion
- Maximizer CRM
- Medallia Agent Connect
- Microsoft Excel
- Microsoft Power BI
- Microsoft Teams
- Minitab
- Monkedo
- NVivo
- Notion
- Oracle Eloqua Marketing Automation
- Osano
- Pabbly Connect
- Pendo
- Pipedream
- Productiv
- Purplepass
- Quantum Metric
- Quickwork
- Rally UXR
- Recruit Wizard
- Reputation
- Respondent
- ReviewTrackers
- Robly
- Salesforce Sales Cloud
- Sendoso
- SessionCam
- Skyvia
- Slack
- Smartsheet
- SocketLabs
- Stitch
- Style Intelligence
- Tableau
- Tango
- Thematic
- Transcend
- Tray.io
- Tremendous
- Tugger
- Unito
- UpMetrics
- UserTesting
- Visme
- Workato
- Xoxoday
- Zapier
- Zendesk Suite
- Zoho Campaigns
- Zoom Events and Webinars
- Zuper
- monday AI Work Platform
- theMarketer
- trocco
- viaSocket
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