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Criterion HCM Logo
Criterion HCM

Human capital management solution for midsize businesses

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Criterion HCM Pricing, Features, Reviews and Alternatives

Criterion HCM product overview

What is Criterion HCM?

Criterion is a global provider of Simply Powerful Human Capital Management software. For midmarket business users and HR professionals, the Criterion HCM cloud platform delivers superior usability first, combined with powerful enterprise functionality to automate hundreds of critical HR, payroll, talent engagement, and workforce management services. Awarded a 95% plus customer satisfaction rating and recipient of Hearst Top Workplaces 2020, Criterion is trusted by hundreds of leading organizations in construction, nonprofit, government, education, franchise, and financial industries. Criterion HCM is available direct to customers and through a global partner network in over 10 countries.

Key benefits of using Criterion HCM

The Criterion HCM Platform features:

• Powerful Enterprise-Grade HCM Criterion HCM is a cloud-based platform that delivers comprehensive, fully integrated HR, Payroll, Talent Engagement & Workforce Management functionality at a fixed price. With a multitude of dashboard and self-service features geared to attract, develop, engage and service employees, Criterion HCM reduces time, costs, and complexity for administrators, while employees enjoy secure, 24/7 access to their personal HR information and assets.

• Simplified, Best-in-class User Experience Delivering enterprise power does not mean sacrificing user delight. Criterion’s advanced HTML 5/Java-based technology delivers a sleek, modern, single-page user experience enabling administrators and employees to quickly access and navigate Criterion from their desktop or mobile devices

• Rapid Integration & Configuration Criterion’s open, 100% REST API architecture enables rapid integration with hundreds of internal IT or data systems, as well as cloud ERP, benefits, and payroll carriers, even custom App’s. Our platform accomplishes the easy, but “loves complexity” and can be configured – in days not weeks - to accommodate unlimited, often unique payroll, labor, compliance, or industry specific requirements.

• Enterprise Scalability & Security With near 100% uptime, the Criterion HCM Platform provides enterprise-class security and scalability, even for large enterprises topping 10,000 employees. HCM client data is securely hosted and protected by Amazon Web Services (AWS) and includes 24/7 monitoring, threat detection, daily back-up, and data recovery services.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
Phone Support

Training options

Live Online
Webinars
In Person
Documentation

Criterion HCM pricing information

Value for money

4.0

/5

7

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Criterion HCM features

Functionality

4.6

/5

7

Total features

34

2 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Self Service Portal
Employee Database
Employee Management
Reminders
Employee Profiles
Performance Management

Functionality contenders

Criterion HCM users reviews

Overall Rating

4.3

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

4

2

0

1

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good

Reviewed 5 years ago
Pros

It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Cons

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Criterion for nation-wide construction company

Reviewed 8 months ago

We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security.

Pros

Easy to use and to be trained on. Everything filters into the appropriate to eliminate double entry

Cons

Employee history could include more information for companies who have employees who come and go multiple times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer Beware!

Reviewed 2 years ago
Pros

It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial.

Cons

There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ESS Review

Reviewed 8 years ago
Pros

I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

Cons

It runs a little slow sometimes, but there is really nothing I don't like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

System is great, data upload is iffy, customer service is acceptable

Reviewed 5 years ago
Pros

I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

Cons

The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

Criterion HCM FAQs and common questions

Q. What type of pricing plans does Criterion HCM offer?

Criterion HCM has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Criterion HCM?

Criterion HCM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit


Q. What languages does Criterion HCM support?

Criterion HCM supports the following languages:
English


Q. Does Criterion HCM support mobile devices?

Criterion HCM supports the following devices:
Android, iPad, iPhone


Q. Does Criterion HCM offer an API?

No, Criterion HCM does not have an API available.


Q. What level of support does Criterion HCM offer?

Criterion HCM offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support

Common Criterion HCM comparisons

Criterion HCM logo
Paycom logo
Criterion HCMvsPaycom

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