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Gusto vs ADP Workforce Now Comparison

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Good recommendations?

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Gusto

86pts

Overview

Category Leaders

With Gusto, you get modern HR features like payroll, benefits, hiring, management resources, and more — all in one place....

Category Leaders

ADP Workforce Now is a cloud-based human capital management, talent management, and benefits software built for mid-sized...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

3.8K

5

4

3

2

1

2.8K

794

144

40

57

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

6.4K

5

4

3

2

1

3.7K

1.9K

600

125

60

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

Its super simple to use and easy to get around to the information i'm looking for. I really like the fun things they send when you get paid.
We use it for payroll and benefits and its simple and effective. The customer service is also great as they are "human" because they actually listen and answer questions.
Not only do they make it easy to use the platform, the dashboard and overall experience with their tool is pleasant and truly great.

Pros

It is a very stable system with useful features. Easy to implement with good technical support.
The flexibility of being able to use the app and website. Super easy to use and fun navigation on the website.
The ease as an employee was wonderful. Also added benefit you get your tax forms earlier than by mail which is a super plus.

Cons

Tax calculations and deductions for each employee is difficult to achieve with the software. Leave management is restricted to admininistrator alone.
I now use a different service because I was tired of the lack of organization in this regard, and the implication that by expecting more, I was being unreasonable.
My biggest frustration is inability to sign documents. I still have to use Docusign then upload the documentation into the individual profiles instead of kicking it off directly during onboarding.

Cons

The site itself is hard to navigate to as ADP has a few other portals. There are also a number of features and views that are not utilized by our company so the robustness of the software is lost.
I hate to be negative however my experiences using this program on behalf of my client have been excruciating.
There really isn't much aside from the lack of error messages. When something goes wrong it doesn't really tell you what is going wrong so it's hard to know what to fix.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features79
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Budget Management
  • COBRA Administration
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Contractor Management
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Feedback Management
  • For Accountants
  • For Cloud
  • For Small Businesses
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Board
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Market Data Analysis
  • Mobile Access
  • Multi-Country
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • QuickBooks Integration
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Tracking
  • Succession Planning
  • Talent Acquisition
  • Talent Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management
  • Total features91
  • 360 Degree Feedback
  • 401(k) Tracking
  • ACA Reporting
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Application Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Background Screening
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billable & Non-Billable Hours
  • Budget Management
  • COBRA Administration
  • Candidate Profiles
  • Candidate Tracking
  • Career Development
  • Check Printing
  • Clock In/Out
  • Collaboration Tools
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Compliance Management
  • Contractor Management
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Document Management
  • Document Storage
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Employee Benefits Administration
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Feedback Management
  • For Accountants
  • For Cloud
  • For Small Businesses
  • Goal Setting/Tracking
  • HIPAA Compliant
  • HR Management
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Job Board
  • Job Management
  • Job Posting
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Life Insurance Administration
  • Market Data Analysis
  • Mobile Access
  • Multi-Country
  • Multi-State
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Tracking
  • Organizational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • QuickBooks Integration
  • Real-Time Analytics
  • Real-Time Reporting
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retirement Plan Management
  • Review Cycle Tracking
  • Role-Based Permissions
  • Self Assessment
  • Self Service Portal
  • Sick Leave Tracking
  • Skills Tracking
  • Succession Planning
  • Talent Acquisition
  • Talent Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Third-Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • W-2 Preparation
  • Wage Garnishment
  • Web-based Deployment
  • Weighted Performance Measures
  • Workflow Management

Integrations

  • Total integrations151
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud
  • Total integrations175
  • ADP Workforce Now
  • BambooHR
  • Gmail
  • Google Calendar
  • Google Workspace
  • Greenhouse
  • Indeed
  • LinkedIn for Business
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Okta
  • SAP SuccessFactors HXM Suite
  • Slack
  • Workable
  • Workday HCM
  • Xero
  • Zapier
  • iCIMS Talent Cloud

User reviews that mention these apps

MC
AvatarImg

Maggie C.

Computer Software, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Great for small businesses

Reviewed 5 years ago

Great! Wish we would have stayed on it

Pros

I love it shows my direct deposit amount Ease of use and functionality Great for smaller teams

Cons

Nothing it really was great On ADP now and really miss the look and feel of gusto

AvatarImg

Verified reviewer

Information Services, self-employed

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto logo

Gusto

Gusto Makes Payroll Easy

Reviewed 4 years ago

I really liked it. I moved to ADP for a promotional pricing. I would have moved back but ADP matched Gusto's pricing.

Pros

Gusto is the first service I used for payroll. They made the setup process very easy (though as a first timer it was confusing). Once it was in place, it was very easy to use (better/nicer than ADP).

Cons

The price. Running payroll for a single employee costs too much, but that is true for all of these services.

AA
AvatarImg

Austin A.

Accounting, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gusto logo

Gusto

Great for Smaller Companies

Reviewed 3 years ago

Gusto has been great for us when we don't want to manage the payroll. The interface is simple and easy for business owners to use. It has been a great option for our clients.

Pros

The ease of use and ability for non payroll experts to run and manage their own payroll

Cons

It is limited in it's capacity compared to ADP or Intuit.

CC
AvatarImg

Cami C.

Health, Wellness and Fitness, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Gusto logo

Gusto

Great for what it is

Reviewed 2 years ago
Pros

I like this better than ADP. Online onboarding is easy

Cons

don't like that you can't enter in hours until they're complete

AvatarImg

Verified reviewer

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Good payroll service

Reviewed 5 years ago
Pros

great alternative to ADP, works well for a large team

Cons

No cons, some team members have issues due to being more familiar to ADP

AvatarImg

Verified reviewer

Internet, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Very Easy & Delightful for Employees to Use

Reviewed 4 years ago

Night and day user interface from tools like ADP.

Pros

As an employee, Gusto makes mundane (and sometimes frustrating) tasks like looking at payroll information and choosing benefits much easier. The entire benefits process was very clear, the user interface was easy to understand with minimal clicks, and the customer support was fast and helpful. I love the email reminders on payday, it's a great way to keep employees motivated and engaged.

Cons

I've heard it's tough to scale as companies get larger. This is a bummer because it's such a nice to use product.

AvatarImg

Verified reviewer

Insurance, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Gusto logo

Gusto

Average payroll portal

Reviewed 2 years ago
Pros

Very easy to use but lacks advanced functionality and features.

Cons

Lacks a lot of employee development tools that ADP and PayChex’s

HK
AvatarImg

Han K.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto logo

Gusto

Better than ADP

Reviewed 6 years ago
Pros

We have transitioned from ADP to Gusto for one of our subsidiary and couldn't be any happier. Not only it's cost effective than ADP, it's built intuitively for HR professionals. It doesn't seem like they have acquired many different companies for different parts of the software like ADP has done.

Cons

Because it's not ERP, there are some limitations based on how your business operates.

RG
AvatarImg

Rosie G.

Legal Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Gusto logo

Gusto

There is a reason they have a pig running across the screen.....

Reviewed a year ago

Incorrect payroll periods mandated by Gusto, cannot be changed when we have updated reporting period.Cannot increase an employees pay effective 1st of month because Gusto does not allowOverall horrible, have no choice, employer selected. Prefer ADP (the best) or PrimePay (close second).

Pros

Links well with benefit providersCheap, about 75% cost of ADP

Cons

Customer service goes home at 4pm (will hang up on a call at 3:59pm)No flexibility for payroll professionals to override period dates/pay increasesMost of the customer support (return call requested) do not speak English as first language which has caused serious communication issues and incorrect resolutionsEmail re tax issues is never resolved beyond the acknowledgement of receipt of the email.

AvatarImg
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Joshua M.

Internet, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Gusto will pay your people

Reviewed 6 years ago

We used to use ADP, and it was a slow, ugly beast. Once we made the switch, I haven't had to think about payroll, and even some of our HR needs have now been covered.

Pros

Simple and easy to use experience. You set it up and forget about it. When you need to make small changes, it lets you and shows you how it will affect things. This is our best SaaS service regarding value.

Cons

Honestly, I really hate the new name and branding color red. So there's that.

SK
AvatarImg

Sean K.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Gusto logo

Gusto

Clumsy Feel, Slow Service, Unhelpful Staff

Reviewed 8 years ago
Pros

Tried Gusto after getting rid of ADP. Setup was easy enough!

Cons

Setup was easy enough but it was all downhill from there. Running payroll is a cumbersome process involving multiple pages and is in no way intuitive. Processing time is triple what I've seen with other companies and the customer service is lacking. One rep even told me the company "tied his hands" and there was nothing he could do. Guess it's time to keep looking

AvatarImg
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Andrew Z.

Computer Software,

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Looks and feels so much better the ADP

Reviewed 6 years ago
Pros

the employee login portal is so easy to use and understand. It also allows my employees to keep up to date on their PTO. This was more cumbersome with ADP. Although maybe they have changed. Been with Gusto for 2 years now and haven't looked back.

Cons

I really don't have anything to say about Gusto. Probably because it was so much better then the previous services I have tried.

AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Gusto logo

Gusto

Tried Gusto and then went to ADP

Reviewed 5 years ago
Pros

We had someone in finance that had used it before so we went with it. She was able to get us started pretty seamlessly.

Cons

It's more limited than ADP and the lower price wasn't enough to keep it.

EH
AvatarImg

Emily H.

Restaurants, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Best online payroll software

Reviewed 4 years ago

It’s great for on boarding. All documents are set up and easy to follow. When I needed my W-2’s it was straight forward and I found them quickly. Love!

Pros

This is hands down the most user friendly and easily accessible employee payroll software. Love the graphics.

Cons

No cons! I’ve used ADP and Paycom in the past. Gusto beats them both.

JF
AvatarImg

Jessi F.

Food Production, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Gusto is my favorite payroll software ever!!

Reviewed 3 years ago

Great customer service, great value, great UI, I've referred to to so many people already.

Pros

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

Cons

The reporting tools aren't super robust.

MB
AvatarImg

Mariah B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Wonderful product for small business

Reviewed 8 years ago

We have a small property management business and this is the perfect payroll software for us. We were using ADP before and now we are only being charged a fraction of the cost. It is easy to use and help is always available

Pros

No pros were added to this review

Cons

No cons were added to this review

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Jacob S.

Events Services, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gusto logo

Gusto

At your Gusto

Reviewed 5 years ago
Pros

Better than ADP and bamboo HR, reasonable price for the payroll and HR services, makes life easy.

Cons

Gusto is well designed with a great color scheme and the services are great, it’s in a competitive space, it is well above a lot of small business needs it felt like. Mid to large companies would see best success.

NK
AvatarImg

Neil K.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Gusto Simple and clean Payroll.

Reviewed 5 years ago

We used to use ADP and Quickbooks Payroll. This is by far the easiest and simplest.

Pros

Clean interface and great customer service.

Cons

Nothing really. We're happy users and have been for several years.

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Verified reviewer

Information Technology and Services, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Gusto logo

Gusto

Payroll service done easy for startups and other SMB.

Reviewed 4 years ago

My overall experience with Gusto is solid - it is a newer company but beats ADP anyday.

Pros

Gusto was just easy to work with. It does the job so well and quickly integrates in all the systems we've got.

Cons

I least liked that Gusto was smaller than the average large player in this space like paycom or ADP.

AvatarImg

Verified reviewer

Sports, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Gusto logo

Gusto

Other products could probably do a better job

Reviewed 4 years ago

Overall very middle of the road service.

Pros

Middle tier payroll company. Mostly for small businesses. There are better services for small businesses

Cons

expensive for what you get. Quickbooks is cheapest and ADP or Paychex will give you more support

CM
AvatarImg

Christopher M.

Online Media, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Gusto logo

Gusto

Personal Review - Gusto

Reviewed 4 years ago

Overall, I have had a pretty good experience with Gusto. However I much prefer ADP.

Pros

What I like most about Gusto is that it was really easy to start using when I started my new job

Cons

What I liked least about the software was that nobody seemed to have great knowledge of all of it's uses, so we had to rely on the help desk for support. That was not always the easiest process

AJ
AvatarImg

Anne J.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gusto logo

Gusto

Gusto is user friendly

Reviewed 7 months ago

I love gusto and would recommend to anyone who is looking for better platform than ADP.

Pros

it's easy to manage and do things on my own.

Cons

there is not anything that i don't like about gusto and it's seems to be very user friendly.

AO
AvatarImg

Alex O.

Accounting, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto logo

Gusto

Clean interface for good payroll product

Reviewed 2 years ago

I generally recommend Gusto, ADP, or Paychex as payroll options. Gusto's interface is pretty clean and simple which can appeal to clients. ADP and Paychex might be better options for clients who need additional items such as 401k plans, workers comp, etc.

Pros

Gusto prices are on the lower end compared to competitors such as QBO, ADP, and Paychex. The interface looks clean and simple. Looking for reports is easier compared to to other interfaces. The incentives for accountants to refer clients are pretty aggressive but this seems to change as competitors adapt.

Cons

I have dealt with issues in the past which take months to resolve. This is not something just unique to Gusto.

MD
AvatarImg

Margaret D.

Consumer Electronics, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto logo

Gusto

Loved Gusto.

Reviewed 3 years ago

Very positive. easy to use. none of the nonsense of Trinet or ADP. Customer support was excellent.

Pros

It was so easy to use. I loved it. I currently use Trinet and HATE it. Would love to go back to Gusto

Cons

nothing. i loved it.

LL
AvatarImg

Lawrence L.

Computer Games, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gusto logo

Gusto

Gusto is a great payroll/HR platform for small to medium sized companies.

Reviewed 2 years ago
Pros

The interface is better, cleaner, simpler than other platforms (I preferred it to ADP and TriNet in this regard).

Cons

The one thing that would make Gusto much more powerful, especially for a remote-first US-based company, is the ability to run payroll in all states.

MB
AvatarImg

Mark B.

Automotive, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ADP Workforce Now logo

ADP Workforce Now

ADP

Reviewed 5 years ago

Support and the team behind the product are exceptional and really care about your experience working with and using the product.

Pros

ADP really has a great product for helping small and medium-size companies. They have anything from helping with insurance to helping with payroll all seamlessly connected.

Cons

More of a legacy product but wish that they could be as innovative as say Gusto but for what our company needs ADP is amazing.

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Marketing and Advertising, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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ADP Workforce Now logo

ADP Workforce Now

The performance doesn't live up to the name

Reviewed 4 years ago

Go with Gusto or Payflex (Paychex?) -- or almost any other provider. The only reason to recommend ADP is if you need the multi-state reporting within the same month on a per employee basis and don't feel the other solutions can handle that. Alternatively, be prepared to commit significant time and resources to get it to work properly -- and assume support is simply non-existing. Their online resource, The Bridge, is about only way we survived, and that was often getting lucky time and again, e.g., even to run simple reports.

Pros

Our payroll always executed once it was configured -- and the platform supports working in multiple states throughout the month per employee.

Cons

Payroll is one of those things you don't switch once you start, and that's our story with ADP. We were on RUN and later Workforce Now, and both were awful to configure, and execute, and customer support was almost non-existent. The worst issue was a $9000 tax credit error that took us three quarters to correct after the paperwork was lost by their team through a series of *three* repeat claims. We also had employees get mispaid by the system at least twice, which again was time-consuming and awful to correct.