injixo Pricing, Features, Reviews & Comparison of Alternatives

injixo

Workforce management for call centers

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injixo overview

injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management and reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices. The platform comes with a set of e-learning courses and training videos that cover everything users need to know, from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling functionality.

The forecast feature provides users with available forecasting values for chat sessions or inbound calls, and automatically calculates staffing requirements and sets individual service goals for each workload. injixo WFM automates the entire staff scheduling process, from beginning to end. The intraday management feature supports target operations in the call center by monitoring variables including staffing levels, over and understaffing, and forecast variance.
www.injixo.com

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
injixo screenshot: The dashboard provides an overview of the agent’s daily activities, as well as their agenda for the next weekinjixo screenshot: Receive notifications on upcoming bidding shift periods and bidding deadlinesinjixo screenshot: Vacation requests can be submitted and the status of the requests can be track instantly - from ‘pending’ to ‘approved’ or ‘declined’injixo screenshot: Agents can view upcoming unassigned shifts and bid for shifts according to their preferencesinjixo screenshot: Shifts can also be exchanged between colleagues on a self-service basisinjixo screenshot: Agents have instant access to their work schedules on their computer or mobile

injixo reviews

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injixo pricing

Starting from
$9/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact injixo for pricing information.

injixo features

Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
Compliance Management
Employee Management
Reporting & Statistics
Time & Attendance Tracking

API (357 other apps)
Applicant Tracking (223 other apps)
Customizable Branding (224 other apps)
Customizable Reporting (211 other apps)
Data Import/Export (208 other apps)
Employee Database (168 other apps)
Employee Onboarding (164 other apps)
Employee Portal (180 other apps)
Employee Self Service (189 other apps)
Real Time Reporting (174 other apps)
Recruiting Management (189 other apps)
Third Party Integration (228 other apps)

Additional information for injixo

Key features of injixo

  • Adherence monitoring
  • Agent dashboard
  • Agent schedules
  • Automated calculations
  • Budgeting & forecasting
  • Calendar integration
  • Contractor management
  • Employee lifecycle management
  • Goal setting/tracking
  • Heatmaps
  • Intraday management
  • Labor projection
  • Mobile-friendly
  • Multi-channel scheduling
  • Multi-faceted scheduling
  • Multi-language
  • Multi-skill pooling
  • On-the-day management
  • Performance appraisal
  • Reporting
  • Scheduling
  • Self-learning algorithms
  • Shift bidding & exchange
  • Shift management
  • Skills tracking
  • Time & attendance
  • Variable workforce
  • Workforce management
View All Features

Benefits

• Supports simple data processing without any IT configuration required to merge queues and phone numbers.

• Manage workforces anytime, anywhere via any mobile device.

• injixo is available in multiple languages including German, French, Italian, Spanish, and more.

• Automated calculations allow users to track and manage staff requirements for up to 365 days.

• Monitoring technology allows users to track all the important variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), staffing levels and offered contract volumes.