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PayFocus

Online payroll and HR solutions for growing businesses.

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PayFocus Pricing, Features, Reviews and Alternatives

PayFocus product overview

What is PayFocus?

PayFocus by BenefitMall is an online payroll and human resources solution built to help simplify the way small businesses manage their employees' basic HR needs. PayFocus is a feature-rich, intuitive platform with a streamlined interface for managing payroll and running reports. It provides a self-service portal for employees, and helps organizations with employee onboarding, time clock management, and accurate, compliant tax processing. Payroll notifications for important payroll-related processing and reporting activities can be viewed online, through email or in the PayFocus Mobile App (now available in both the iTunes® and Google Play® app stores).

Key benefits of using PayFocus

  • Users can import time clock files directly into PayFocus to help eliminate double entry.

  • PayFocus handles all the compliance, tax and administrative issues that come with payroll.

  • Mobile-friendly payroll allows users to ensure employees are paid accurately and on time via smartphone or tablet.

  • Employees can download their paystubs and view other information through PayFocus's self-service portal.

  • Payroll specialists provided by BenefitMall are available to assist users whenever they are in need of help.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat

    Training options

    Webinars
    Live Online
    In Person
    Documentation

    PayFocus pricing information

    Value for money

    4.2

    /5

    29

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    PayFocus features

    Functionality

    4.1

    /5

    29
    Total Features27 2 categories

    Most valued features by users

    Reporting/Analytics
    Self Service Portal
    Employee Database
    Employee Management
    Employee Profiles
    Performance Management
    Applicant Tracking
    401(k) Tracking

    Functionality contenders

    PayFocus users reviews

    Overall rating

    4.4

    /5

    29

    Positive reviews

    86%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.4/10
    Rating distribution

    5

    4

    3

    2

    1

    17

    8

    3

    1

    0

    Pros
    I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place. Its perfect for our small business.

    KG

    Krissa G.

    The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use.

    FM

    Frank M.

    We have had a great experience so far with an easy and seamless transition. The on-boarding has been great.

    EA

    Emily A.

    Cons
    I'm typically getting complaints from my finance department as to the poor reporting from the system and corrections to the reports take more time and effort for an automated system.

    LN

    Lorraine N.

    I had a horrible time setting it up in the beginning, and counted on them for a lot, which was set up incorrect.

    TK

    Terri K.

    One of things I dislike is that the navigation menus or tabs are often confusing.

    AP

    Andrea P.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Extremely easy to use and wonderful set up for both employer and employee!

    Reviewed 4 years ago
    Pros

    I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Made payroll a breeze

    Reviewed 5 years ago

    Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Hands down the worst payroll company

    Reviewed 2 months ago

    It was overall a very negative experience.

    Pros

    Basically nothing. It was very unintuitive, but I guess it was cheap.

    Cons

    Hands down the worst the user interface I've ever encountered. It's just terrible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Very Organized from an employee point of view

    Reviewed 3 years ago

    We have been much more organized with our details around pay being kept in a central location

    Pros

    BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.

    Cons

    We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Past User Review

    Reviewed 9 months ago

    I enjoyed using PayFocus and the customer service staff was great!

    Pros

    It was easy to use and the customer service support for software was great.

    Cons

    The reporting feature was very limited and there were other things it could do.

    PayFocus FAQs and common questions

    PayFocus has the following pricing plans:
    Pricing model: Subscription


    PayFocus has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    PayFocus supports the following languages:
    English


    PayFocus supports the following devices:
    Android, iPad, iPhone


    No, PayFocus does not have an API available.


    PayFocus integrates with the following applications:
    QuickBooks Online


    PayFocus offers the following support options:
    Phone Support, Email/Help Desk, Chat

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