Pros
I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.
Rating breakdown
Likelihood to recommend: 9/10
Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.
Rating breakdown
Likelihood to recommend: 8/10
Worst product I have ever used to get my paycheck information. It does not allow you to reset your password at all and often just logs you out and locks you out.
Pros
I don't like anything about this product
Cons
Never allows to log in as a employee. Worked for a short period of time and then stopped. Tried to reset password e-mail never sent. This occurs all the time and then you have to wait for admin to get it fixed.
Rating breakdown
Likelihood to recommend: 2/10
We have been much more organized with our details around pay being kept in a central location
Pros
BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.
Cons
We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Overall, the payroll entry is fairly user friendly, and the reporting standard reports are good. The team is helpful to get back to you with issues.
Cons
I had a horrible time setting it up in the beginning, and counted on them for a lot, which was set up incorrect. They have helped work through it, but I continue to have issues with the tax piece, which they file for us. Also, the custom report piece is not very user friendly.
Rating breakdown
Likelihood to recommend: 8/10
Contact BenefitMall for pricing details.
Australia (English)
Canada (English)
Deutschland (Deutsch)
United Arab Emirates (English)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)