- One stop performance management, everything you need in one place, configured to suit your organisational needs - Access to reporting - easy to monitor use and engagement - Second line support is second to none - responsive and helpful providers - Continual developments and updates to functionality
Some limitations to configuration e.g. one-to-one templates although this can be fed back for future development of functionality
I forgot to add this comment to your review after we released this new feature...
Your Con is no more - we've added a flexible agenda feature to one-to-ones now ;-)
The experience has been excellent to date. We were giving access to the portal to test and evaluate and provided with the time to do this without being hassled by constant sales calls. The roll out to the business was exceptionally smooth and the team at Performance Hub were extremely responsive to our requests for support with integration and delivery. Ongoing technical support has been superb - quick response times with friendly service. Definitely recommend.
Ease of use - the application is intuitive, requiring minimal tuition for new users to become competent at accessing and using the portal. The ability to store all performance related records in one place makes it a lot easier for managers to record, track and reward performance. The way in Performance Hub presents objectives and key measures was also a positive as we were looking to move to an OKR approach, which this suited. Strategically, it allows us to present every member of the team with a view of how their objectives fit into the wider picture, allowing us to visually present the golden thread, allowing people to see how they contribute to the success of the business.
Not necessarily things we did not like, but more observations about what would be useful to us: 1. A separate 'performance improvement plan' option, where a specific short term action plan can be created to address particular performance issues for an individual that sits outside of the normal process. 2. Documents/images/links - ability to upload images to appraisals, or links to documents would be a useful feature to have
Likelihood to recommend: 9/10
Having just implemented PerformanceHub in our organisation, I am pleased to say that implementing the system was extremely straight-forward and pain-free. We are still learning our way around the system but the ongoing support received from the team at Congendo has been excellent; they know their product well and are quick to respond to queries and offer solutions. From an adminstrative point of view, the system is a dream; extremely straight-forward compared to some databases I have used; the system looks like a basic uncomplicated product and that is exactly what it is. From a user's point of view, there have been some teething problems (but not many!), but I believe that is more likley to be down to our users struggling to get to grips with yet another new system, and not as a result of the system itself. Based on the short-time we have had PerformanceHub in place, I believe it is a huge improvement on the time-consuming labour intensive paper based system we used previously.
Overview wanted a single tool to flow business objectives across the business and to ensure that constructive discussions where occurring between line managers and their teams regularly. Performance Hub has become how we work and is used across the entire organisation.
* Ease of use * Simplicity of commercial model * Ability to focus entire business on business goals * Ability to use the same tool across the entire business * Enforces the application of an audit-able performance management approach
* Spell checker is US (lots of zzzz's) is this configurable * Would be useful to be able to add hover text over data entry fields to reflect to users how Overview is using these fields
Hi Graham, thanks for the great review!
Just a note to say that you can configure the spell check to be GB English. PerformanceHub uses the browser's settings for language, so all you need to do is configure your browser to be GB English.
Interesting idea on the hover text. We've got it on most buttons and icons, but not all data entry points (we thought that the label or placeholder would do). I'll be in touch with you to get some examples and we'll see what we can do.
Likelihood to recommend: 10/10
In a word Awesome! PerformanceHub works really well and managers/ employees have commented on how easy it is to use. The support from Rob has been amazing during implementation, launch and employee training and this has continued now we are fully operational with the system.
PerformanceHub is simple in its concept and intuitive to use, which means employees find it easier to record their performance information. Full tutorials are available within the system and are indexed so you can jump to the information you require easily. The reporting is well thought through, providing managers with both visual and numerical data with which they can manage their teams progress. From a HR perspective PerformanceHub was easier to set up and to launch into the business than previous performance management systems I have used and customer service and ongoing support is excellent.
Its difficult to identify anything about PerformanceHub that I don't like. There are possibly features that I would like to see added in the future but in terms of a system that does what it says on the tin and meets all our basic requirements and more, its 10/10 from me! Cogendo are keen to hear customer feedback and take this on board when enhancing the product.
Likelihood to recommend: 10/10
For businesses: £3.60 per employee, per month or £36 per employee, per year (paid in advance).
For nonprofits: £2.40 per employee, per month or £24 per employee per year (paid in advance).
Prices reduce for larger organisations. Our pricing calculator is here: https://www.cogendo.com/pricing