- integrates with UltiPro
- You can make custom benefit pages, but those go away after enrollment, so get ready to make handouts with the same information for your employees. I love doing the same work twice.
- Implementation went past schedule by 3 months because of errors setting up our benefits.
- EDI took 4 months to set up, some of which were abandoned, multiple times.
- implementation ran in to open enrollment period. The implementation team stopped working on benefits for initial implementation and said that they were changing during open enrollment so they would only focus on those benefits. So manual processes for admin for 3 months.
- implementation team does your uploads, get ready to redo those. Data was uploaded in to "user defined" (aka custom fields) with wrong data, but uploaded correctly in the benefit field. This made it a joy to audit and correct, which fell on the benefit admin. Implementation team did not offer to correct.
- doesn't allow benefit information on each product to be accessible after enrollment. Meaning your employees can not access this information
- doesn't allow for benefits that rate have to be manually managed. Have a vendor that doesn't a rate table or is custom, they can't support that.
- Doesn't really allow custom benefits, i.e. different classes of life insurance with different rules, so get ready to change your benefits
- system is slow, my assumption is because of the integration in UltiPro
- for $20,000, I have a broken system and am still doing manual work that I was told could be automated
- way too many clicks per benefit selection. Get ready to click 4 times for each benefit