Shift Agent Pricing, Features, Reviews & Comparison of Alternatives

Shift Agent

Employee scheduling & shift management for teams

3.67/5 (9 reviews)

Shift Agent overview

Shift Agent is an algorithm-based employee scheduling and shift management tool aimed at simplifying team communication and organization for small businesses. Using the unique algorithm, based on availability, preferences, and other factors, Shift Agent helps management to assign the right staff to each shift. With features such as timeline scheduling, chat, shift notes, real-time updates, time off requests, vacation tracking, and more, Shift Agent aims to help businesses make smart scheduling decisions.

In order to assist with employee scheduling, Shift Agent allows managers to keep track of operational needs through reporting and, by factoring in personal requests, vacation time, overtime, and preferences, select the best staff members for specific shifts. From the timeline schedule viewer, with a drag and drop interface, users can assign staff members to different roles and timeslots. Users can even create potential labor models to compare and save as templates in order to analyze which model schedule creates the most profit for the business.

The self service staff portal allows employees to make time off requests and schedule vacations for approval by management, and staff can also request shift swaps directly with their colleagues. For added communication, and with the aim of improving company culture, Shift Agent offers a chat functionality with which employees can communicate with management and other team members, including in-app notifications triggered automatically when a message is received or a change is made within the schedule.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

Shift Agent screenshot: Track labor budgets to assess which schedules are most cost effectiveShift AgentShift Agent screenshot: Respond to time off and vacation requestsShift Agent screenshot: Use the drag and drop interface to fill shifts with appropriate staffShift Agent screenshot: The timeline schedule allows users to view shift times, overlaps, and absencesShift Agent screenshot: View all employees schedules from one place

Shift Agent reviews

Value for money
Ease of use
Customer support
Brian Kuzma


Used daily for 1-2 years
Reviewed 2016-08-23
Review Source: Capterra

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!Allows us to create highly detailed schedules, quickly. It just works!

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Edith Figueroa Melendez


Used daily for 6-12 months
Reviewed 2016-08-23
Review Source: Capterra

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts. It's easy to use and I love that every time I need help there is always somebody there to help me out.

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Tina Brown

System runs extremely slow

Used daily for 6-12 months
Reviewed 2016-08-23
Review Source: Capterra

We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues. I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

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Jamie Steck

Fantastic!! (but sometimes glitchy)

Used daily for 6-12 months
Reviewed 2016-08-23
Review Source: Capterra

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

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Belinda Serpico

Heart of House Director

Used daily for 1-2 years
Reviewed 2016-08-23
Review Source: Capterra

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.

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Shift Agent pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus

Shift Agent features

Automatic Notifications
Employee Management
Employee Portal
Employee Self Service

API (347 other apps)
Activity Dashboard (293 other apps)
Activity Tracking (183 other apps)
Applicant Tracking (212 other apps)
Automatic Reminders (184 other apps)
Compliance Management (158 other apps)
Customizable Branding (217 other apps)
Customizable Reporting (204 other apps)
Data Import/Export (202 other apps)
Employee Database (155 other apps)
Employee Onboarding (159 other apps)
Real Time Reporting (166 other apps)
Recruiting Management (179 other apps)
Reporting & Statistics (260 other apps)
Third Party Integration (216 other apps)
Time & Attendance Tracking (163 other apps)

Additional information for Shift Agent

Key features of Shift Agent

  • Shift scheduling
  • Group scheduling
  • Employee management
  • Employee portal
  • Employee self service
  • Overtime tracking
  • Vacation tracking
  • Time off requests
  • Project templates
  • Availability indicator
  • Availability management
  • Approval process control
  • Gantt charts
  • Calendar management
  • Group calendars
  • Team calendars
  • Collaboration tools
  • Real time updates
  • Automatic notifications
  • Real time monitoring
  • Budgeting & forecasting
  • Chat
  • Chat functionality
  • Mail notes
  • Drag & drop interface
View All Features


Simple timeline scheduling allows users to create and edit weekly schedules using the drag and drop interface. Staff are automatically notified when schedules are posted or changes are made.

Built-in algorithms suggest the best staff members for each shift based on availability, personal preferences, business needs, and more. Automatic reports also outline the profitability of schedules and manage staff expectations based on hours worked.

The communication platform with built-in accountability sends all requests to one place and requests approval with just the click of a button. Staff can analyze overtime, overlap, and skills differences before they request a change so that it’s clear how their request will affect the schedule.

Shift notes are included within Shift Agent so that employees can attach pictures, videos or text to shifts in order to inform colleagues of any important information, or simply to build company culture.

The mobile web app allows staff and management to access Shift Agent on-the-go to view schedules, make requests, and track shifts. Schedules can also be printed for those who don’t have access to a mobile device.