Shift Agent Features

Shift Agent

Employee scheduling & shift management for teams

3.82/5 (11 reviews)

Shift Agent Feature Summary

  • Shift scheduling
  • Group scheduling
  • Employee management
  • Employee portal
  • Employee self service
  • Overtime tracking
  • Vacation tracking
  • Time off requests
  • Project templates
  • Availability indicator
  • Availability management
  • Approval process control
  • Gantt charts
  • Calendar management
  • Group calendars
  • Team calendars
  • Collaboration tools
  • Real time updates
  • Automatic notifications
  • Real time monitoring
  • Budgeting & forecasting
  • Chat
  • Chat functionality
  • Mail notes
  • Drag & drop interface

Competitor Feature Comparison

API
Absence Management
Approval Process Control
Attendance Management
Attendance Tracking
Audit Trail
Automatic Notifications
Availability Indicator
Availability Management
Budgeting
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Compliance Management
Document Management
Document Storage
Drag & Drop Interface
Email Invitations & Reminders
Employee Database
Employee Management
Employee Portal
Employee Self Service
Gantt Charts
Job Management
Leave Tracking
Overtime Tracking
Permission Management
Project Templates
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Sick Leave Tracking
Team Calendars
Third Party Integration
Time Off Requests
Timesheets
Training Record Management
Vacation Tracking
Learn moreCompare App
API
Absence Management
Approval Process Control
Attendance Management
Attendance Tracking
Audit Trail
Automatic Notifications
Availability Indicator
Availability Management
Budgeting
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Compliance Management
Document Management
Document Storage
Drag & Drop Interface
Email Invitations & Reminders
Employee Database
Employee Management
Employee Portal
Employee Self Service
Gantt Charts
Job Management
Leave Tracking
Overtime Tracking
Permission Management
Project Templates
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Sick Leave Tracking
Team Calendars
Third Party Integration
Time Off Requests
Timesheets
Training Record Management
Vacation Tracking
Visit WebsiteCompare App
API
Absence Management
Approval Process Control
Attendance Management
Attendance Tracking
Audit Trail
Automatic Notifications
Availability Indicator
Availability Management
Budgeting
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Compliance Management
Document Management
Document Storage
Drag & Drop Interface
Email Invitations & Reminders
Employee Database
Employee Management
Employee Portal
Employee Self Service
Gantt Charts
Job Management
Leave Tracking
Overtime Tracking
Permission Management
Project Templates
Real Time Monitoring
Real Time Updates
Reminders
Reporting & Statistics
Sick Leave Tracking
Team Calendars
Third Party Integration
Time Off Requests
Timesheets
Training Record Management
Vacation Tracking
Visit WebsiteCompare App

Shift Agent Feature Reviews

10 reviewers had the following to say about Shift Agent's features:

Tim Williams

Needs improvement

2016-08-23

The program is slow to respond and has a lot of problems. When we make adjustments to schedules the program takes a minute or two to recognize the change and freezes up. The screen often gets all jumbled up with text boxes covering other items and I have to restart the program every few minutes to resolve the issue. These problems occur on several different computers and are consistent issues

Pros

Inputting the off days and employee information makes scheduling easy.

Cons

Software issues and limited mobile use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Shift Agent Labs


Thank you Tim, we welcome your feedback. We've addressed two specific issues that were causing some users to experience slower service, and we're happy to announce that the issue should be resolved. Can you let us know if you are still experiencing some issues? We are willing to work with you to give you the best possible scheduling option.

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Ben Allison

A great product, that with some tweaking and custom features could be a 10/10!

2016-08-25

The overall transition to this product was very smooth and we were able to set everything up the way we wanted things. We have a large staff number and needed something that could help us manage and schedule them while still seeing the operational side of things.

Pros

It also allows the employees to access everything on their mobile device or home computers instead of at the store.

Cons

The lag time with the servers is a little frustrating and can sometimes be more of a hassle than it is worth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10

Recommendations to others considering Shift Agent

It's definitely worth a try and with their 2 month free trial, it makes the decision for a transition easier and less stressful.

Source: Capterra
Helpful?   Yes   No
Read more
Jamie Steck

Fantastic!! (but sometimes glitchy)

2016-08-23

As a fast food restaurant with over 65 employees, we highly recommend the site.

Pros

Ease for employees to trade shifts.

Cons

Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Kuzma

Effective!

2016-08-23

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Pros

Allows us to create highly detailed schedules, quickly. It just works!

Cons

Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Shift Agent

If you want to save time on schedules, and/or want a very detailed schedule quickly, this is a great investment.

Source: Capterra
Helpful?   Yes   No
Read more
Shelby Bays

Very Efficient

2016-08-25

It has made it easier to switch shifts and confirm where employees are going to work that day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross Hood

Not Perfect But Lightyears Above The Rest

2019-08-23

Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Pros

Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools.

Cons

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Edith Figueroa Melendez

ShiftAgent

2016-08-23

It's made scheduling a lot easier on me and my team.

Pros

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons

So I start over and then next time I sign in there's double shifts for everybody because both schedules show up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Shift Agent

Everything is great about the software. The only thing that I think needs improvement is the freezing of the software.

Source: Capterra
Helpful?   Yes   No
Read more
Belinda Serpico

Heart of House Director

2016-08-23

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina Brown

System runs extremely slow

2016-08-23

We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues.

Pros

I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

Cons

Scheduling time could be cut in half if your system as supported with a quicker response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10

Recommendations to others considering Shift Agent

Get it right! Get it moving! This would be an amazing product with faster service.

Source: Capterra
Helpful?   Yes   No
Read more
Caleb Melde

Shift agent

2019-01-08

Pros

I liked how easy it is to use this app in the workplace.

Cons

There really wasn't anything that I personally would complain about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more