From an administrator's perspective, the system is very easy to understand and navigate.
Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.
Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed
Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings
Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.
The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.
Reports are clear and informative - summary information at the front, with detailed scores later.
From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.
For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.
For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.
Highly recommended system and great support.
Response from Spidergap
Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!
All the best,
Ease of use